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Ecolab

German Speaking Customer Service Representative

Ecolab

Customer Service Representative in fintech supporting German clients, ensuring exceptional service and relationship management. Collaborating with cross-functional teams and empowering clients through digital tools.

Posted 7/7/2026full-timeMunich • 🇩🇪 GermanyJunior💰 €45,000 - €50,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client support and account management, with a focus on building long-term relationships and delivering exceptional service. Proficient in training clients on digital tools and resolving compliance inquiries effectively.

Highest-signal resume keywords
Native-Level Fluency In German (C2)Professional Proficiency In English (C1)1+ Years Of Experience In Client SupportStrong Computer LiteracyFamiliarity With Salesforce

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Exceptional Service DeliveryRelationship BuildingProblem Solving
Tools & Technologies
MS ExcelMS OutlookSalesforce
Industry Keywords
Client SupportAccount ManagementComplianceTrade Processes

About the role

Key responsibilities & impact
  • Serve as the first point of contact for dealers and clients
  • Build long-term relationships through exceptional service delivery
  • Partner with Sales, Operations, and Compliance teams
  • Empower clients through training on digital tools
  • Monitor and report on trade processes
  • Independently resolve customer grievances and compliance inquiries

Requirements

What you’ll need
  • Native-level fluency in German (C2)
  • Professional proficiency in English (C1)
  • 1+ years of experience in client support or account management
  • Strong computer literacy, including MS Excel and Outlook
  • Familiarity with Salesforce or equivalent CRM platforms

Benefits

Comp & perks
  • 25 days of annual leave
  • Flexible hybrid working arrangements
  • €12,000 annual bonus tied to sales goals
  • Direct exposure to leadership