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Danish Speaking Customer Experience Specialist
EcolabCustomer Experience Specialist managing inquiries from Danish consumers for top-tier electronics brand. Providing exceptional service and troubleshooting technical issues in a hybrid role.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates native or near-native fluency in Danish and a solid command of English, with exceptional verbal and written communication skills. Proficient in troubleshooting smart home technology issues while maintaining a customer-first approach in a fast-paced environment.
Highest-signal resume keywords
Danish Fluency (C1/C2 Level)English Proficiency (B2 Level)Customer Support ExperienceTechnical TroubleshootingCRM Database Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingCRM Database ManagementMultitasking Across Software InterfacesSmart Home Technology Knowledge
Soft Skills
Verbal CommunicationWritten CommunicationSolution-Focused MindsetPatience
Industry Keywords
Call Center ExperienceCustomer SupportRetail ExperienceHospitality ExperienceTechnical Help Desk Experience
About the role
Key responsibilities & impact- Managing incoming inquiries from Danish consumers via phone, email, and live chat
- Listening closely to user problems with smart home technology and appliances, troubleshooting technical glitches
- Logging and updating details from every customer interaction in our CRM database
- Becoming a product expert on the brand's latest innovations and values
- Engaging in fully compensated ongoing training sessions to stay sharp on new product releases
Requirements
What you’ll need- Native or near-native fluency (C1/C2 level) in written and spoken Danish
- A solid professional command of English (B2 level) for corporate communication
- Superb verbal and written communication skills, with a patient, solution-focused, and customer-first mindset
- Strong computer skills, including comfort with multitasking across multiple software interfaces and learning new programs quickly
- Prior experience in call centers, customer support, retail, hospitality, or technical help desks (preferred)
Benefits
Comp & perks- €150 monthly bonus for utilizing Danish language skills
- Up to €100 monthly in KPI rewards based on quality, precision, and efficiency targets
- €7 per active workday (providing an additional €140 to €150 net cash monthly)
- Full private medical and life insurance coverage starting from day one of your contract
- Transparent internal pathways for upward mobility