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Ecolab

Danish Speaking Customer Experience Specialist

Ecolab

Customer Experience Specialist managing inquiries from Danish consumers for top-tier electronics brand. Providing exceptional service and troubleshooting technical issues in a hybrid role.

Posted 7/5/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSenior💰 €1,400 per monthWebsite

About the role

Key responsibilities & impact
  • Managing incoming inquiries from Danish consumers via phone, email, and live chat
  • Listening closely to user problems with smart home technology and appliances, troubleshooting technical glitches
  • Logging and updating details from every customer interaction in our CRM database
  • Becoming a product expert on the brand's latest innovations and values
  • Engaging in fully compensated ongoing training sessions to stay sharp on new product releases

Requirements

What you’ll need
  • Native or near-native fluency (C1/C2 level) in written and spoken Danish
  • A solid professional command of English (B2 level) for corporate communication
  • Superb verbal and written communication skills, with a patient, solution-focused, and customer-first mindset
  • Strong computer skills, including comfort with multitasking across multiple software interfaces and learning new programs quickly
  • Prior experience in call centers, customer support, retail, hospitality, or technical help desks (preferred)

Benefits

Comp & perks
  • €150 monthly bonus for utilizing Danish language skills
  • Up to €100 monthly in KPI rewards based on quality, precision, and efficiency targets
  • €7 per active workday (providing an additional €140 to €150 net cash monthly)
  • Full private medical and life insurance coverage starting from day one of your contract
  • Transparent internal pathways for upward mobility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Technical TroubleshootingCRM Database ManagementMultitasking Across Software InterfacesSmart Home Technology Knowledge
Soft Skills
Verbal CommunicationWritten CommunicationSolution-Focused MindsetPatience