Inside Sales

• Manage a portfolio of customers allocated through established segmentation criteria
• Deliver proactive customer engagement through phone, email, and digital channels
• Drive customer satisfaction, retention, and portfolio growth
• Identify and progress cross-sell, upsell, and reactivation opportunities
• Support steady income contribution accounts to retain profitability
• Intervene early where accounts show signs of decline based on NBV trends
• Build and maintain a pipeline across assigned accounts, focusing on small to mid-sized deals, repeat business, and volume-based growth
• Follow up on active proposals, discussions, and opportunities to ensure high conversion rates
• Prioritize activity using financial value, profitability, opportunity, and momentum metrics
• Maintain accurate customer discussions, CRM/CCRIS records, pipeline progress, and forecast updates
• Collaborate with Account Managers on escalations, account transitions, and growth opportunities
• Conduct outbound calls, digital marketing, email outreach, and targeted campaigns
• Process inbound enquiries and provide quick turnaround responses
• Review account portfolios monthly and conduct pipeline reviews and forecasting updates
• Deliver low-cost-to-serve account coverage through defined segmentation and engagement models
• Achieve KPIs including revenue growth, share of wallet, cross-sell/upsell conversion, contribution margin improvement, and profitability of low-income accounts

Inside Sales Representative

• Manage a portfolio of customers allocated through established segmentation criteria
• Deliver proactive customer engagement through phone, email, and digital channels
• Drive customer satisfaction, retention, and portfolio growth
• Identify cross-sell, upsell, and reactivation opportunities
• Build and maintain a pipeline across assigned accounts
• Focus on small to mid-sized deals, repeat business, and volume-based growth
• Use segmentation metrics including financial value, profitability, opportunity, and momentum to prioritize activity
• Maintain accurate customer discussions and forecasting
• Deliver low-cost-to-serve account coverage using rules-based segmentation and engagement models
• Collaborate with Account Managers on escalations, account transitions, and growth opportunities
• Conduct outbound calls, digital marketing, and email outreach
• Follow up on proposals, discussions, and opportunities
• Monitor account conduct and portfolio trends for early risk signals
• Maintain customer interactions, pipeline progress, and forecast updates in CCRIS or CRM
• Process inbound enquiries and provide quick turnaround responses
• Review portfolio segmentation monthly and prioritize activities
• Conduct pipeline reviews and forecasting updates
• Execute targeted campaigns such as vendor programs, seasonality, and new product lines
• Meet KPIs including revenue growth, share of wallet, conversion rates, contribution margin improvement, and profitability management

Engineer

• Design, configure, and support enterprise applications, including the Odessa platform, using Agile/Scrum delivery practices.
• Translate business, functional, and operational requirements into technical solutions.
• Participate in sprint planning, backlog refinement, design reviews, and retrospectives.
• Configure, test, deploy, and maintain application components for quality, performance, and reliability.
• Provide production support, incident management, root cause analysis, and preventative remediation.
• Support and troubleshoot API-based integrations between Odessa and upstream/downstream systems.
• Use SQL querying to analyze data, validate results, and support troubleshooting.
• Ensure solutions meet security, compliance, risk, and governance standards.
• Collaborate with engineering peers, business stakeholders, architects, and vendors.
• Maintain documentation, operational runbooks, and knowledge articles.
• Contribute to continuous improvement initiatives that strengthen system stability, scalability, and supportability.

Agile Engineer

Collector

• Collect past due accounts and help achieve the team’s monthly targets and objectives
• Negotiate repayment terms for delinquent accounts or accounts experiencing contractual difficulties
• Handle daily incoming and outgoing telephone calls and written correspondence with clients
• Respond to general inquiries
• Contact delinquent customers and apply standard collection techniques
• Meet standard measurements for collection activity
• Maintain accurate and up-to-date paper and electronic customer files
• Interact with dealers and cross-functional teams to resolve collection issues
• Use existing technology to identify delinquent customer accounts
• Provide buyout, payout and trade-up quotes to customers/vendors
• Make decisions within established guidelines and policies
• Reconcile accounts independently or at customers’ request; refer to the legal department when appropriate
• Send letters, replacement invoices, and necessary correspondence
• Provide Lease Administration with correct paperwork
• Coordinate transferring files to or from the Legal Compliance Department
• Prepare equipment-return paperwork and refer matters to Asset Management
• Compile account summaries and recommendations for the Legal Compliance Department
• Support the Collection Management team with cross-functional team training

Late Stage Collector, Contract

Client Services Representative

• Assist in managing all life-cycle responsibilities over DLL’s various portfolios for internal departments, external vendor partners, and end-users
• Deliver excellent customer experiences that promote repeat business and protect the company’s best interests
• Build strong client rapport and maintain high service standards
• Process service desk requests and resolve issues accurately and promptly
• Maintain DLL’s security registrations (PPSR), including creation, amendments, cancellation, and variation of security interests
• Maintain customer data in InfoLease systems
• Undertake inbound calls, queries, and requests
• Manage original contractual document archives
• Manage and correct daily, weekly, and monthly exception and error reports
• Apply business procedures to ensure compliance with company policy
• Communicate with the Team Leader to manage workflow and service agreements
• Identify and resolve problems before they impact DLL, lessor partners, or customers
• Support vendor partners through accurate reports and customer data
• Undertake other operational tasks as directed by the Team Leader
• Report to the Team Leader – Client Services

Client Services Specialist

General Counsel

• Provide professional legal services primarily for Australia, and for New Zealand and Singapore as needed
• Negotiate and draft documentation for local vendor agreements
• Negotiate, draft and review customised transactional legal documentation for non-standard transactions, including finance, security and priority agreements
• Standardise local documentation and keep standard documentation up to date
• Assist collections and recoveries teams with dispute resolution and insolvency
• Assist with compliance tasks including AML/CTF, Privacy and marketing-material review
• Work with Credit and Compliance departments to ensure internal policy requirements are met
• Contribute to and maintain DLL Legal’s document and contract library
• Instruct and manage external lawyers when external legal advice is required
• Work across healthcare, technologies, and food and agriculture businesses

Legal Counsel

Customer Support

• Håndtere kundeservice for mere end 32.000 aktive aftaler
• Levere den bedste kundeoplevelse
• Samarbejde med kolleger inden for Sales, Credit, Operations og Customer Service Desk på tværs af Norden
• Opbygge relationer på tværs af funktioner og lande
• Arbejde med kundeservice, administration og kontrakthåndtering
• Supportere kolleger i det nordiske Customer Service Desk-team

Customer Service Desk Officer – Barselsvikariat 12 måneder

Payroll

• Oversee end-to-end payroll processing for U.S. and Canadian employees
• Manage payroll schedules, reconciliations, and reporting cycles
• Partner with Finance, HR, and external vendors to ensure payroll integration and data integrity
• Maintain knowledge of payroll legislation, tax laws, and regulatory changes in the United States and Canada
• Ensure compliance with payroll audits, filings, and remittances involving IRS, CRA, and state/provincial agencies
• Lead internal controls and risk mitigation strategies for payroll and tax compliance
• Lead, mentor, and develop the payroll team
• Set performance goals and provide feedback and coaching
• Promote cross-training and knowledge sharing
• Identify and implement process enhancements
• Leverage technology and automation to streamline payroll operations and reporting
• Monitor KPIs and SLAs
• Serve as the primary contact for payroll inquiries and escalations
• Collaborate with internal stakeholders on business initiatives, workforce changes, and compliance requirements
• Provide strategic payroll insights and reporting to senior leadership

Payroll Manager

Human Resources

• Support leaders and members across Sweden, Norway, Finland and Denmark throughout the employment cycle
• Provide practical HR advice, coaching and support to leaders in line with DLL’s values, policies and local requirements
• Serve as a trusted point of contact for HR-related questions
• Support hiring managers and candidates through recruitment steps and onboarding
• Contribute to performance follow-up, development conversations, employment changes, offboarding and HR administration
• Guide managers on policy interpretation, people matters and local ways of working
• Support culture, engagement, wellbeing, inclusion and collaboration initiatives across the Nordic organization
• Collaborate with Global HR to interpret global processes in a Nordic context and support implementation across local markets
• Travel within the Nordics as required

HR Business Partner – Nordics

Financial Planning and Analysis

• Communicate with customers and partners
• Process and review submitted transactions
• Follow up on and handle dealer and customer inquiries
• Manage documents and follow up on missing documentation
• Activate and disburse fully reviewed transactions
• Maintain and update statistics and reports
• Participate in a variety of projects

Sales Support Officer – AGCO Finance

Accounting Manager

• Collaborate with cross-functional teams to execute and supervise the financial entity's complete accounting cycle.
• Ensure compliance with IFRS and local regulations.
• Prepare and analyze financial statements.
• Perform bank reconciliations, account analysis, and accounting provisions.
• Support and coordinate internal and external audit processes.
• Ensure compliance with tax obligations, including VAT, income tax, and PPM.
• Prepare regulatory reports for the CMF.
• Participate in automation and continuous improvement of accounting and financial processes.
• Collaborate with Treasury, Risk, and Compliance to ensure correct accounting attribution of financial operations.
• Generate financial reports for head office or supervisory bodies.
• Document results and follow up on corrective actions when necessary.

Senior Accounting Analyst

• Support and manage Area Sales Managers’ new business opportunities
• Target specific dealers for new business
• Train dealers on DLL’s ECS system
• Quote customers and process credit applications from customers and dealers
• Move new business through the sales process efficiently
• Liaise with the Credit Department to ensure efficient response times
• Build rapport with customers and dealers to ensure quality service
• Support the ASM team and dealer network
• Develop direct customer new business opportunities

Inside Sales Executive

General

• Engage with commercial teams across Australia and New Zealand to drive new business volume and develop strategies to finance new asset classes
• Evaluate, review, and research equipment to determine market dynamics and asset values
• Work with sales, customers, and dealers to provide solutions supporting new business volume and new program development
• Review and analyze current portfolios to increase performance and ensure adherence to Global Asset Management policies
• Deliver asset expertise supporting origination activities and risk management for CT&I equipment portfolios
• Identify asset financing opportunities with commercial teams and progress them to closure using residual risk and asset-backed structures
• Support local commercial and/or C&R team members with ad hoc asset evaluations for new business and distressed customers
• Develop working relationships with Program Management, Sales, and New Business Development to identify, pursue, and execute commercial opportunities
• Develop and implement Asset Management strategies for selected accounts to drive new lease originations and residual risk income
• Monitor equipment manufactured and sold by vendor partners and competitors, and provide updates on product launches and CT&I market developments
• Prepare Vendor Reports and ad hoc reports for the Asset Management Committee
• Work with Local Remarketing teams to determine how best to remarket portfolio assets before return
• Liaise with third-party asset valuators and other DLL Asset Evaluators Managers, challenging assumptions where appropriate
• Research countries, local business practices, customs, and markets affecting asset values across Australia and New Zealand
• Participate in Asset Management-related projects within and outside the business unit

Equipment Evaluation Specialist

Risk

• Strengthen the bank’s fraud prevention initiatives through data analysis, investigation of suspicious activity, and the development of preventive controls and rules.
• Partner with business and risk teams to identify vulnerabilities in new products and operations.
• Support decision-making with analytical reports and insights.
• Promote internal awareness of fraud risks.
• Contribute to strategic discussions in local and regional forums and committees.
• Use analytics to develop implementation support materials, enhance rules, and prevent fraud.
• Prepare assessments of suspected fraud cases.
• Prepare reports and presentations on fraud prevention activities and provide recommendations for continuous improvement.
• Map the risks associated with new operations and products in collaboration with Risk teams, adapting the risk tool accordingly.
• Investigate and analyze fraudster behavior patterns through data analysis.
• Create and deliver training designed to prevent future fraud cases.
• Develop and update standard operating procedures related to fraud prevention.
• Participate in local and regional committees.

Senior FEC Risk Analyst

Documentation Specialist

• Fornire supporto al team Operation gestendo eventuali chiamate telefoniche in entrata.
• Gestione posta in entrata.
• Smistare, controllare e documentare i contratti ricevuti.
• Sistemazione e arricchimento contratti per archivio esterno.
• Seguire lo stato del contratto per portarlo gestire o passarlo ai colleghi per la sua conclusione (attivazione e pagamento).
• Verifica di pagamenti e riconciliazioni.
• Contattare clienti per richiedere documentazione mancante a supporto del contratto già attivato, inviando documentazione via mail.
• Follow up di richieste già elaborate attraverso contatto telefonico con dealer/clienti (contratti già attivati).
• Elaborazione reportistica periodica relativa a contrattualista già attivata.
• Gestire l’intero ciclo di vita dei contratti, dalla ricezione alla conclusione.
• Collaborare con il team Operations per il buon funzionamento dei processi interni.