Inside Sales Representative

DLL

Inside Sales Representative managing and growing DLL customer portfolios through remote engagement, retention, and cross-sell opportunities. Supporting account managers with scalable sales coverage.

Posted 9/11/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement and portfolio management, focusing on driving satisfaction, retention, and growth through effective communication and strategic account management.

Highest-signal resume keywords

Customer EngagementPortfolio ManagementPipeline DevelopmentKPI AchievementSegmentation Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SatisfactionCross-SellingUpsellingForecastingAccount CoverageDigital MarketingProposal Follow-UpRisk MonitoringCampaign ExecutionRevenue Growth

Soft Skills

CollaborationCommunicationProactive EngagementProblem-SolvingCustomer Focus

Tools & Technologies

CCRISCRM

Industry Keywords

Segmentation CriteriaAccount ManagementVolume-Based GrowthProfitability ManagementCustomer Retention

About the role

Key responsibilities & impact

Manage a portfolio of customers allocated through established segmentation criteria
Deliver proactive customer engagement through phone, email, and digital channels
Drive customer satisfaction, retention, and portfolio growth
Identify cross-sell, upsell, and reactivation opportunities
Build and maintain a pipeline across assigned accounts
Focus on small to mid-sized deals, repeat business, and volume-based growth
Use segmentation metrics including financial value, profitability, opportunity, and momentum to prioritize activity
Maintain accurate customer discussions and forecasting
Deliver low-cost-to-serve account coverage using rules-based segmentation and engagement models
Collaborate with Account Managers on escalations, account transitions, and growth opportunities
Conduct outbound calls, digital marketing, and email outreach
Follow up on proposals, discussions, and opportunities
Monitor account conduct and portfolio trends for early risk signals
Maintain customer interactions, pipeline progress, and forecast updates in CCRIS or CRM
Process inbound enquiries and provide quick turnaround responses
Review portfolio segmentation monthly and prioritize activities
Conduct pipeline reviews and forecasting updates
Execute targeted campaigns such as vendor programs, seasonality, and new product lines
Meet KPIs including revenue growth, share of wallet, conversion rates, contribution margin improvement, and profitability management

Requirements

What you’ll need

Experience, qualifications, certifications, software proficiency, and language requirements are not specified in the posting
Successful completion of a background check is required
Must apply online via the career website; applications via email will not be reviewed

Benefits

Comp & perks

Two working days per year volunteering for a local charity
Health and Wellness program including healthy food, free health checks, fun health & vitality activities
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs
DLL’s wellbeing program covering connection, mental, emotional, physical, and financial wellness
DLL’s referral program applies