Business Development Rep

• Maintain and strengthen existing partnerships and serve as a primary point of contact
• Identify and create new relationships by leveraging DLL’s value proposition
• Develop and deliver proposals and quotes
• Manage all transactions and communicate with appropriate parties as necessary
• Establish strong internal relationships to effectively and efficiently process business
• Create presentations and communication collateral for external and internal use
• Train partners on available products, processes and the use of systematic tools
• Involve all relevant expertise (risk, operations, legal, etc.) to structure and close deals
• Report on business activities and highlight relevant trends
• Travel as required to meet partners and attend trade shows and industry events
• Define, monitor and achieve commercial targets and goals

Bilingual Business Development Manager

Collector

• Support the Collections Department with a combination of administrative responsibilities and internal customer contact.
• Maintain accurate and up-to-date customer files, both paper and electronic.
• Prepare and send letters, replacement invoices, reminder notices, and other required correspondence.
• Organize and submit required documentation to internal departments (e.g., Lease Administration).
• Assist with payment remittance processes, including validating and forwarding required forms.
• Support reconciliation of customer accounts and escalate issues when necessary.
• Preparing routine correspondence and reports for the Collections team.
• Update internal systems with call notes, payment arrangements, and supporting documentation.
• Communicate with Dealers and internal partners to resolve account discrepancies or collection issues.
• Use internal systems and technology platforms to identify delinquent accounts and track account activity.
• Provide customers and vendors with buyout, payout, and trade-up quotations as required.

Late Stage Collector

Sales

• Supportare il processo di vendita per raggiungere e superare gli obiettivi di business
• Fornire un servizio clienti eccezionale a tutti gli stakeholder, interni ed esterni.
• Preparare contratti e documenti, collaborando con i team Risk, Legal, Finance e Asset Management.
• Contatto quotidiano via email o telefono con dealer, partner, vendor e clienti.
• Mantenere una comunicazione costante con il team e il Team Leader per gestire efficacemente il flusso di lavoro.
• Garantire che la documentazione sia completa e conforme ai requisiti di credito.
• Sviluppare relazioni positive e consultive con vendor, clienti e colleghi.
• Onboarding dei clienti, compreso il processo di onboarding antiriciclaggio (AML)/conoscenza del cliente (KYC).
• Collaborare proattivamente con il team, monitorare i carichi di lavoro e rispettare gli SLA.

Stage Back Office/Sales Support

Compliance

• Drive the annual compliance cycle for the Latam region and its countries, including (among others): execution of compliance risk assessments, compliance reporting and monitoring, regulatory identification, compliance change and adherence processes, investigations, facilitating training and awareness sessions, and providing compliance advice.
• Act as a trusted advisor, sparring partner, and countervailing power for the Regional General Manager and leadership team, contributing to the Regional Management Team and relevant committees.
• Plan, structure, organize, manage, and control the organization, processes, and staffing of the Latam Compliance function.
• Guide and oversee the Local Compliance Officers in each Latam market, ensuring local compliance programs are aligned with global expectations and regional requirements, while being fit for local business and regulatory contexts. Attract, lead, coach, mentor, and develop a team of compliance professionals who embrace DLL values and contribute to a best‑in‑class compliant environment for all DLL members.
• Manage the Brazil Compliance team on a daily basis.
• Act as a contact point for the Brazil regulator as the Local Compliance Officer and act as the Brazil Privacy Officer.
• Serve as a linking pin and facilitator of communication and projects involving the group compliance expert departments (Privacy, Financial Crime, Core Compliance, Conduct, ESG) and relevant first‑ and second‑line teams (Compliance Officers, Regional Risk Officer, Heads of ACC, AML Team Leads, Privacy Executives and Coordinators, RCF Testers, Operations staff, etc.).
• Monitor and report on regulatory developments in the region, and on compliance with local and international legislation, regulations, compliance policies, and DLL/Group standards.
• Contribute to the Global Compliance mission, strategy, objectives, compliance cycle, annual plan, and budget, deriving a fit‑for‑purpose Compliance plan for DLL Latam.
• Set strategic Compliance priorities for the Regional Management Team and Brazil Management Team to execute and achieve the ambitions defined in the Latam Transformation, DLL Global Strategy, and Global Compliance Annual Plan.
• Actively participate in the Global Compliance Management Team, contributing to the continued progression under the Global Compliance Annual Plan and Compliance Monitoring and Policy Frameworks.
• Drive, facilitate, and/or advise on the implementation of global and regional compliance policies, standards, and procedures in the local markets.
• Oversee and contribute to open relationships with the home regulator and local regulators, ensuring timely communication and escalation on relevant compliance themes or issues.
• Promote ethics and integrity initiatives throughout the region, liaising with Group Compliance on key matters such as Speak Ups, Code of Conduct infringements, and (compliance) investigations.
• Proactively conduct stakeholder analysis for tasks and projects, identifying and prioritizing key stakeholders, and integrating their feedback into planning and execution.
• Achieve on‑time delivery of tasks/projects and reduce delivery time or rework through accurate planning, streamlined processes, and timely resource allocation—ensuring high‑quality deliverables that meet regulatory and group expectations.

Regional Compliance Manager

Human Resources

• Contribute to the business strategy by helping leaders to identify, prioritize, and build organizational capabilities, behaviours, structures, and processes.
• Support leaders in forecasting and planning their talent pipeline requirements in line with the function or business strategy.
• Implement appropriate employee training and manage its delivery.
• Support the end-to-end recruitment and on-boarding processes alongside Talent Acquisition
• Facilitate long-term HR initiatives aligned with the strategic agenda – e.g., Diversity, Equity & Inclusion, Well-being, etc.
• Assist leaders in providing employees with development opportunities that align with current and future performance standards.
• Provide expert advice and coaching to managers and individual employees when appropriate.
• Review and benchmark the internal and external environment to improve HR policies and initiatives – e.g. Compensation and Benefits
• Identify and drive the sharing of best practices across functions to facilitate continuous improvement.
• Identify new opportunities for HR to add value to the business.
• Manage specific projects as determined in the annual HR operational plan and contribute to functional and cross-functional initiatives.
• Support and monitor the annual Performance Management process
• Coach, counsel, and guide managers before the execution of employee disciplinary actions

HR Business Partner – Asia Pacific

Customer Support

• Support the sales process from application to booking to meet and overachieve new business targets.
• Be the prime source of information and support of sales queries such as quotes, credit applications, compliance requirements, credit approvals, letters of offer, documentation and settlement preparation and execution.
• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
• Identify and resolve problems before they impact on DLL, the vendors and/or their customers.
• Prepare customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Risk, Legal, Finance and Asset Management teams as applicable.
• Co-ordinate preparation of approval conditions for settlement. Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Legal, Risk, Finance and Asset Management teams, when required.
• Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain frequent communication with your Team Leader to enable effective management of workflow and ensure compliance with service level agreements.
• Adhere to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
• Champion process improvement and automation across the business, improving efficiencies, accuracy, and customer service.
• Ensure that all lease and loan security documentation is accurately completed and consistent with credit requirements.
• Ensure that proper security registration is in place to secure that all transactions are properly executed at the client level, enforceable and binding to the corporation.
• Be accountable for achieving daily, weekly and monthly KPI’s and SLA’s.
• Develop and maintain a positive consultative relationship with vendors, customers and co-workers in support of the overall sales effort.

Sales Support Specialist

Product Manager

• Own the product roadmap and priorities, ensuring they support business goals and deliver tangible value.
• Translate business needs and strategy into clear product requirements and actionable roadmaps.
• Manage and prioritize the product backlog, balancing short-term business demands with long-term product development.
• Work closely with technology, operations, risk, compliance, and commercial teams to align priorities and drive delivery.
• Analyze complex processes and identify opportunities to improve efficiency, scalability, and customer outcomes.
• Make trade-off decisions based on business value, risk, cost, and technical constraints.
• Challenge assumptions and existing business processes when better solutions exist.
• Use data, customer insights, and business results to guide product decisions.

Product Owner

• Act as the strategic HR Business Partner to CCO leadership, advising on people priorities that enable DLL’s commercial strategy, customer-centricity and market-led execution.
• Partner with CCO leaders to translate commercial priorities into workforce plans, organization design choices, leadership actions and sustainable people initiatives.
• Enable leaders to navigate transformation with clarity and care, including role changes, reporting line changes, capability shifts, change communications and member engagement.
• Act as a trusted sparring partner on leadership effectiveness, talent management, succession planning, performance management, employee relations, organizational health and engagement.
• Work closely with Market HR leaders and HR Centers of Expertise to ensure CCO people priorities are connected across global and market levels and delivered through practical, scalable HR solutions.
• Use people insights, workforce data and business context to advise leaders on workforce risks, capability gaps, succession needs and change readiness across the commercial domain.
• Contribute to a high-performance, inclusive and accountable CCO culture where leaders simplify complexity, collaborate across domains and focus on customer, partner and commercial outcomes.

Global HR Business Partner

Financial Planning and Analysis

• Define and manage a comprehensive product backlog spanning multiple platforms, including a web portal for customer account and credit origination management.
• A case management solution supporting workflows such as customer onboarding, annual reviews, credit line requests, dealer financing, and due date extensions.
• A PowerBI-based dashboard platform for portfolio and performance monitoring.
• A back-office finance system handling customer and program setup, billing, cash application, and credit management.
• Oversee API platform integration that enables seamless data flow across systems and external parties.
• Collaborate with business stakeholders, internal teams, and third parties to ensure delivery of scalable and compliant solutions.
• Develop clear, actionable epics, user stories, and roadmaps aligned with business priorities.
• Manage and document end-to-end testing plans, including UAT coordination and sign-off.
• Contribute to Agile ceremonies across six delivery teams (Scrum Masters, RTEs, QA/testers).
• Ensure alignment with enterprise architecture, security standards, and country-specific regulations.
• Act as a champion for data quality, accessibility, and integration across hundreds of internal and external systems.

Product Owner – Input Finance

General

• Operational Excellence
• Participate in cross-functional workshops and support the Business Excellence Team to problem solve and document processes/opportunities that improve customer and employee experience.
• Support the Business Excellence Team to automate processes using various digital tools such as Robotic Process Automation, AI that significantly enhance customer experience
• Project Management
• Supporting Project Managers in executing cross-functional projects that includes but not limited to recording meeting minutes that help to align and sequence tasks, owning/co-owning tasks where applicable
• Support with monthly update report that is sent to all stakeholders within DLL Canada
• Operational Metrics
• Gathering monthly and quarterly Operations metrics using established reporting tools.
• Co-developing the required monthly and quarterly presentations, developing data-trend analysis and commentary, reviewing with the Operational Excellence Manager prior to publication for feedback and coaching opportunities.
• Process Libraries
• Help team in creating and maintaining process libraries that contain end to end process maps and critical process metrics.

Business Excellence Co-op

Administration

• Proper security registration is in place to ensure that all transactions are properly executed at the client level, enforceable, and binding to the corporation.
• Assist with the Operations team on pre-registration and manual registration requests as needed
• Ensure that PPSA registration information is entered into the system of record in a timely manner
• To maintain DLL’s priority registration position, request and review debtor and serial number searches to determine if collateral waiver letters are required, issuing letters to third party creditors, and follow up on sent letters to ensure they are signed and returned to DLL
• Liaise with numerous departments to ensure PPSA registration is amended to reflect change in debtor or equipment, as well as releasing any held back funds from dealers for delivered equipment
• Receive requests for PPSA waiver responses; perform appropriate debtor and asset searches within various systems. Coordinate verifications with other departments in order to provide the appropriate response.
• Review and process discharge requests and support end of term release documentation/letters.
• Manage inventory registration requests and reception of PMSI notifications
• Manage the onboarding and maintenance of users and data in our third-party PPSA platform, Collateral Guard
• Manage the daily PPSA reporting process, working with CMS, our third-party provider, to ensure that registrations are flowing through our mid-office systems to Collateral Guard accurately, and make corrections as needed
• Liaise with risk and legal to find the optimal solutions for meeting the customer’s needs.
• Meet established service level standards to respond to incoming customer requests.
• Ensure that the team goals are met including turnaround time, advise management if it is in jeopardy.
• Participate in department and cross-functional initiatives
• Other duties as required

PPSA Administrator, Contract

Accountant

• Zorgt samen met het Accounting Team voor de volledigheid en juistheid van de financiële administratie en daarop gebaseerd financiële rapportages.
• Participeert in de Month End Close-activiteiten van het Accounting Team en werkt nauw samen met outsourcingspartners.
• Beheer van het grootboek; afletteren van transacties, opstellen van ouderdomsanalyses en specificaties (balansreconciliaties).
• Uitvoeren van internal controls binnen het Risk Control Framework (RCF).
• Draagt zorg voor compliance met het fiscale wet- en regelgeving (omzetbelasting, Intrastat).
• Vertegenwoordigt het Accounting Team Benelux bij diverse projecten.

General Ledger Accountant

• The Customer Service team acts as the first point of contact for clients and partners throughout the contractual relationship, providing excellent service via phone, post, and e‑mail.
• Receive, process, monitor and close service requests received by phone, email or post.
• Prepare the necessary documentation to resolve client queries and requests.
• Prepare and process early contract terminations, contract amendments and contract assignments/subrogations.
• Manage and send balance confirmations, payment plans, and requests for copies of contractual documents and invoices.
• Provide customer support.
• Contribute to maximising commercial opportunities by proactively participating in process improvements and identifying and reporting opportunities while in contact with suppliers/resellers.

Customer Service Technician

• Provide all employees, including managers and senior leaders, with information on salary, compensation, benefits, HR regulations and local laws.
• Carry out personnel administration in line with established guidelines to ensure accurate and complete availability of employee information.
• Manage HR systems and tools to ensure the availability of accurate and up-to-date HR management information.
• Support and execute activities related to payroll and compensation, to ensure timely and correct salary payments.
• Assist with onboarding and offboarding of DLL employees.
• Maintain internal HR systems with recurring data audits and updates.
• Be the first line of support to answer questions regarding policies, benefits, and payroll inquiries that come in from both former and current DLL employees via the HR One Call and HR Functional Mailbox.
• Support various international HR projects.
• Run reports for various internal teams (Finance, Compliance, etc.).
• Support various HR Operational processes including unemployment, employment verification, and exit interviews.
• Facilitate HR System training and support.
• Other duties as assigned and/or required.

HR Operations Specialist

Client Services Representative

• Respond to customer or vendor queries regarding active contracts, and resolve cases as related to the inquiry
• Review contracts and investigate as required to determine scope of more involved issues in order to take necessary action and prepare required paperwork to resolve or correct customer issues
• Manage individual caseload on a daily basis, following up on open cases; managing SLA’s on new cases
• Participate in ongoing departmental operational projects and process improvement initiatives; working with Team Leads and Manager directly