Client Services Specialist

DLL

Client Services Specialist supporting DLL’s leasing and vendor-finance portfolios. Managing customer data, PPSR registrations, service requests, and operational compliance in a hybrid Australian role.

Posted 9/10/2026full-timeSydney • 🇦🇺 AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client services within banking and vendor finance, ensuring compliance with policies and maintaining high service standards. Proficient in data management and effective communication to enhance customer experiences and operational efficiency.

Highest-signal resume keywords

Client Services ExperienceCompliance KnowledgeMicrosoft Suite ProficiencyAttention to DetailTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ManagementLease Products UnderstandingCredit Risk AssessmentService Desk ProcessingData Management

Soft Skills

Exceptional Communication SkillsInterpersonal SkillsProblem-Solving AbilityTeam CollaborationKnowledge Sharing

Tools & Technologies

InfoLease SystemsCollaboration Tools

Certifications & Qualifications

Tertiary QualificationBackground Check Completion

Industry Keywords

BankingVendor FinanceLeasingCustomer ExperienceService Agreements

About the role

Key responsibilities & impact

Assist in managing all life-cycle responsibilities over DLL’s various portfolios for internal departments, external vendor partners, and end-users
Deliver excellent customer experiences that promote repeat business and protect the company’s best interests
Build strong client rapport and maintain high service standards
Process service desk requests and resolve issues accurately and promptly
Maintain DLL’s security registrations (PPSR), including creation, amendments, cancellation, and variation of security interests
Maintain customer data in InfoLease systems
Undertake inbound calls, queries, and requests
Manage original contractual document archives
Manage and correct daily, weekly, and monthly exception and error reports
Apply business procedures to ensure compliance with company policy
Communicate with the Team Leader to manage workflow and service agreements
Identify and resolve problems before they impact DLL, lessor partners, or customers
Support vendor partners through accurate reports and customer data
Undertake other operational tasks as directed by the Team Leader
Report to the Team Leader – Client Services

Requirements

What you’ll need

Working rights in Australia
2-3 years of relevant work experience
Experience in banking/vendor finance/leasing in Client Services areas preferred
Understanding of documentation, lease products, credit risks and compliance policies
Good time management with ability to manage conflicting demands and meet deadlines
Exceptional communication skills (written & verbal)
Strong attention to detail
Intermediate to advanced skills on Microsoft suite and collaboration tools
Ability to work within a team and autonomously
Tertiary qualification
Effective interpersonal skills
Ability to effectively share knowledge
Successful completion of a background check
The selection process may involve an assessment

Benefits

Comp & perks

Two working days per year volunteering for a local charity
Health and Wellness program including healthy food, free health checks, fun health & vitality activities
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs
DLL’s referral program applies