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DLL

Inside Sales Representative

DLL

Inside Sales Representative managing and growing DLL customer portfolios through proactive phone, email, and digital engagement. Driving retention, revenue growth, cross-sell, and upsell opportunities.

Posted 9/11/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in proactive customer engagement and portfolio management, focusing on driving customer satisfaction, retention, and growth through effective use of CRM systems and segmentation metrics.

Highest-signal resume keywords
Customer EngagementPortfolio ManagementCross-Sell/Upsell IdentificationPipeline ManagementCRM/CCRIS Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SatisfactionRetention StrategiesPipeline ForecastingSegmentation MetricsDigital MarketingEmail OutreachProposal ManagementAccount ReactivationFinancial Value AnalysisOpportunity Identification
Soft Skills
Proactive ManagementCollaborationCommunicationProblem-SolvingQuick Turnaround Response
Tools & Technologies
CRM SystemsCCRIS Logging
Industry Keywords
Customer PortfolioKPI AchievementAccount CoverageProfitabilityVolume-Based Growth

About the role

Key responsibilities & impact
  • Manage a portfolio of customers allocated through established segmentation criteria
  • Deliver proactive customer engagement through phone, email, and digital channels
  • Drive customer satisfaction, retention, and portfolio growth
  • Identify and progress cross-sell, upsell, and reactivation opportunities
  • Support steady income contribution accounts to retain profitability
  • Intervene early where accounts show signs of decline based on NBV trends
  • Build and maintain a pipeline across assigned accounts, focusing on small to mid-sized deals, repeat business, and volume-based growth
  • Follow up on active proposals, discussions, and opportunities to ensure high conversion rates
  • Prioritize activity using financial value, profitability, opportunity, and momentum metrics
  • Maintain accurate customer discussions, CRM/CCRIS records, pipeline progress, and forecast updates
  • Collaborate with Account Managers on escalations, account transitions, and growth opportunities
  • Conduct outbound calls, digital marketing, email outreach, and targeted campaigns
  • Process inbound enquiries and provide quick turnaround responses
  • Review account portfolios monthly and conduct pipeline reviews and forecasting updates
  • Deliver low-cost-to-serve account coverage through defined segmentation and engagement models
  • Achieve KPIs including revenue growth, share of wallet, cross-sell/upsell conversion, contribution margin improvement, and profitability of low-income accounts

Requirements

What you’ll need
  • Proactive management and engagement of an allocated customer portfolio
  • Experience or capability in customer engagement through phone, email, and digital channels
  • Ability to drive customer satisfaction, retention, and portfolio growth
  • Ability to identify cross-sell, upsell, and account reactivation opportunities
  • Ability to manage pipelines, proposals, discussions, and opportunities
  • Ability to use segmentation metrics including financial value, profitability, opportunity, and NBV trends
  • Ability to maintain accurate customer discussions and forecasting
  • Ability to conduct outbound calls, digital marketing, and email outreach
  • Ability to monitor account conduct, portfolio trends, and early risk signals
  • Ability to use CCRIS logging or CRM systems
  • Ability to process inbound enquiries and provide quick turnaround responses
  • Ability to review portfolios, forecast, align account transitions, and execute targeted campaigns
  • Successful completion of a background check

Benefits

Comp & perks
  • Two working days per year volunteering for a local charity
  • Health and Wellness program including healthy food, free health checks, fun health & vitality activities
  • Flexible hours with possibility to work from home
  • Career development opportunities: online learning, member development programs
  • DLL’s referral program applies
  • Wellbeing support covering connection, mental, emotional, physical, financial, and lifestyle wellness
  • Background check as part of hiring process