Delegate CX

Graphics Designer

• Design and layout printed marketing materials, including full catalog design (multi-page layouts using InDesign).
• Develop product imprint designs, including custom typographic treatments and logo-style sentiment graphics.
• Create custom typographic graphics for phrases and product applications (e.g., awards, packaging, promotional products).
• Design full-color packaging, including dieline preparation and production-ready files.
• Create product mockups, pre-visualizations, and physical product concepts.
• Develop production-ready final artwork for manufacturing.
• Prepare press-ready files and ensure compliance with print and production specifications.
• Create schematics and production specifications for custom awards and physical products.
• Review final layouts for quality control, proofreading, and alignment with brand standards.
• Collaborate with senior stakeholders on concept direction while independently executing designs.
• Provide light proofreading for marketing copy placement within packaging and catalog layouts.
• Support additional creative needs such as email creative and basic web banners (as needed).
• Perform ad hoc tasks aligned with the responsibilities above.

Senior Graphic Designer

Business Development Rep

• Build targeted lists of promotional product distributors.
• Conduct cold email and LinkedIn outreach campaigns.
• Maintain CRM hygiene and accurate records.
• Track deal stages and next action steps.
• Schedule follow-ups and keep deals progressing.
• Monitor timelines and ensure distributors remain informed.
• Track responses and engagement.
• Book qualified meetings for the founder.
• Follow up consistently to ensure no lead is left behind.

Business Development Representative

Procurement

• Accurately enter and verify purchase orders, ensuring correct vendor details, SKUs, item specifications, imprint methods, colors, and delivery dates
• Review vendor acknowledgments and proofs for logo placement, PMS color accuracy, copy correctness, and overall compliance with quality standards
• Communicate directly with vendors to confirm order details, request revisions, and expedite approvals when needed
• Maintain detailed tracking logs for all open orders, documenting progress, approvals, and follow-ups
• Track ship dates and delivery status to ensure on-time arrival for events, programs, and campaigns
• Partner with Client Relations and Sales teams to resolve issues such as damages, misprints, delays, or substitutions
• Uphold client quality standards and brand guidelines across all orders

Home-Based Purchasing Associate

Customer Support

• Manage platform settings and backend configurations across eCommerce sites.
• Create and set up new products, collections, and categories.
• Conduct thorough site testing and quality assurance to ensure a flawless user experience.
• Prepare and help manage discount codes, credits, and promotional setups.
• Maintain and update site user lists and permission levels.
• Support basic reporting needs and assist with pulling data as directed.
• Performs other task analogues to the foregoing.

Senior Web Support Specialist

Affiliate Manager

• Maintain a foundational understanding of company’s business processes and their relevance to departmental functions to support effective collaboration.
• Utilize basic administration skills in tools like Workday Reporting and Workday FIN to support internal requests across departments, execute projects, and maintain data integrity through regular audits.
• Identify efficiencies and process improvements that can be applied to existing business processes and data management strategies.
• Develop data visualizations and analytics using Excel, Power BI, and SharePoint, ensuring accuracy through data cleaning and manipulation.
• Create technology-driven reports and dashboards that deliver actionable insights aligned with business needs and compliance.
• Understand customer project objectives and ensure alignment with organizational capabilities while clarifying requirements and expectations.
• Build positive customer relationships through effective communication and support throughout the project lifecycle.
• Assist in project execution under guidance, contributing to progress monitoring and problem-solving with team members.
• Collaborate with cross-functional teams to ensure communication and integration of business processes, sharing ideas for workflow improvement in meetings.

PMO Business Partner I, Workday Specialist

Marketing

• Analyzes the customer’s demographic details in addition to forming marketing strategies accordingly.
• Contributes to the creation of digital assets, including email campaigns and content for social media and portals.
• Creates presentation format and compiles data for the preparation of sales presentations.
• Checks the inventory and orders samples.
• Coordinates the production of orders and ensures timely communication with suppliers about orders.
• Provides administrative and project support for a variety of marketing projects.
• Ad hoc tasks aligned with those mentioned above.

Marketing Trainee

QA Engineer

• Ensure all inbound materials ordered comply with policy, including ensuring vendor documentation is updated and product documentation is also updated; if not, communicate with the vendor at the time of purchase order to gather documents and upload them in the right place in tracegains.
• Verify all inbound material receiving attachments to be in compliance with PastryStar policy; if missing, coordinate with the receiving team to get updated documents.
• Manage claims for freight and damages directly with vendors.
• Enter final pricing and support accounting for verification of purchase orders.
• Support QA as needed.
• Support purchasing as needed.

QA Compliance Coordinator

Recruitment

• Provides additional support to the Talent Sourcing and Assessment team during bulk and seasonal hiring
• Conducts preliminary assessments of candidates and prepares related documents
• Provides additional support to the Talent Onboarding team in completing, reviewing, and approving pre-employment requirements
• Prepares summaries and reports related to this
• Provides administrative support to the Director of Talent Acquisition Operations
• Serves as the main contact for DCX interns regarding their pre- and post-internship documents and activities
• Manages Talent Acquisition Operations, data management, and reporting
• Supports process documentation, standard operating procedures (SOPs), and continuous improvement initiatives for TA Operations
• Assists in handling internal and external communication related to TA Operations.

Talent Acquisition Operations Assistant

Bookkeeper

• Accurately record all financial transactions in the accounting system.
• Maintain and update ledgers, ensuring all entries are precise and properly documented.
• Process invoices and ensure timely vendor payments.
• Monitor accounts receivable and follow up on outstanding payments.
• Reconcile accounts payable and receivable balances.
• Perform regular bank reconciliations to ensure all transactions are accounted for, and discrepancies are promptly addressed.
• Assist in payroll processing by maintaining payroll records using accounting software and ensuring compliance with relevant laws and regulations.
• Assist in preparing budgets and monitoring financial performance against budgetary forecasts.
• Maintain accurate records of fixed assets and depreciation.
• Handle petty cash transactions and reconciliations.
• Support the finance team with ad-hoc tasks and projects as needed.

Full-stack Engineer

• Support the configuration, maintenance, and optimization of e-commerce storefronts using platforms such as Four51 / OrderCloud or similar
• Modify and maintain existing front-end (HTML, CSS, JavaScript) and backend configurations to support client workflows and business requirements
• Provide day-to-day technical support for internal teams, including troubleshooting data issues, workflow errors, automation failures, and storefront behavior
• Translate business requirements into accurate technical configurations and platform solutions
• Support data flows and integrations between e-commerce platforms, spreadsheets, CRMs, APIs, and analytics systems
• Conduct quality assurance and testing on storefront changes, workflows, and product configurations to ensure expected behavior prior to release
• Validate cross-browser compatibility and adherence to established SOPs
• Collaborate with U.S.-based developers, project managers, and account teams to fulfill technical requests and meet SLAs
• Assist in creating and maintaining documentation and SOPs to improve internal consistency and scalability
• Proactively manage assigned tasks, communicate progress, and escalate blockers when necessary
• Demonstrate strong integrity, dependability, attention to detail, and a continuous learning mindset.

Full Stack Developer

Data Entry

• Perform database updates for client data per company procedures
• Properly and timely complete all documentation
• Create, edit, and complete call summaries according to the written procedure
• Attend and participate in training sessions as scheduled
• Provide timely responses to team members
• Perform data entry
• Maintain client files and appropriate electronic documentation
• Be available for meetings as requested
• With the ever-changing technology of A.I., other duties may be assigned, added, and/or removed.

Data Entry Specialist

• Pre-Hire Activities: Advertising across platforms, cultivate applications, pre-screen applicants, schedule interviews, provide resumes and notes to interviewer
• Onboarding Activities: Collect caregiver info, complete onboarding paperwork, email Orientation Manual
• Ongoing HR Activities: Enter caregiver info into AxisCare, ensure documents scanned and current, collect updated documents
• Scheduler: Complete scheduling by Wednesdays for following two weeks, follow up on unconfirmed shifts, call/text/email caregivers to fill shifts, participate in weekend on-call rotation, request help when needed
• General: Follow client instructions and processes, be flexible, attention to detail, work well with co-workers

Recruiter/Scheduler

• Entering invoices in QBOnline, including posting against POs
• Saving invoices to job folders in Dropbox
• Entering job receipts from superintendents and saving to the appropriate Dropbox folders
• Sending out Purchase Orders via QBO and tracking receipt of the same.
• Setting up projects in QB and in the DB folders
• Setting up new vendors and obtaining necessary onboarding paperwork (W9, COI, and our ACH enrollment form)

Bookkeeper, Admin Support

Operations

• Critical engagement with decorating partners
• Documenting action items and ensuring follow-up
• Recording and conveying feedback
• Monitoring production timelines
• Communicating delays and issues to relevant stakeholders
• Liaising with customers regarding order status and issues
• Updating the Customer Success team on order progress
• Resolving operational roadblocks
• Addressing sourcing issues and communicating with customers as needed
• Resolving shipment issues and providing necessary documentation
• Monitoring transit times and reporting delays or lost shipments
• Troubleshooting art file issues to ensure production stays on track
• Managing expedited orders
• End-to-end management of high-touch orders from sourcing, production, and logistics.
• Keeping all relevant parties updated on order status

Operations Analyst

Financial Planning and Analysis

• Ownership of budgeting and forecasting infrastructure and monthly variance analysis using budgets and models developed
• Assist with ongoing financial budget/forecast revisions focusing on cost reduction
• Proactively assist Cost Center Managers in the budget and financial planning process
• Prepare short and long-range projections utilizing forecasting and financial analytic techniques to assess the impact of budget/forecast initiatives on cost centers
• Participate in revenue and cost forecasting, analyze financial implications of operational drivers, recommend actions based on findings
• Proactively identify and expand ways for the FP&A function to impact the business
• Conduct ad hoc financial analysis including modeling for strategic decision support