ECommerce Specialist

Delegate CX

Home-Based ECommerce Specialist at DCX overseeing daily operations of client's e-commerce business. Responsible for managing webstores, coordinating with partners, and project timelines.

Posted 7/20/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱30,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and maintaining e-commerce webstores, managing project timelines, and ensuring effective communication with suppliers and internal teams. Proficient in utilizing various e-commerce platforms and order management systems to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

E-Commerce Platform ManagementOrder Management SystemsProject Timeline ManagementStrong Communication SkillsDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Webstore DevelopmentProduct MerchandisingWebsite MaintenanceInventory VerificationOrder Processing

Soft Skills

Organizational SkillsClient Satisfaction FocusTask Prioritization

Tools & Technologies

SAGEOrder My Gear (OMG)BrightStoresHALO SystemsMStarNetSuiteMicrosoft ApplicationsGoogle ApplicationsAdobe IllustratorAdobe Photoshop

Certifications & Qualifications

Bachelor's Degree in MarketingCommunicationsBusiness Administration

Industry Keywords

Promotional IndustryE-CommerceCustomer ServiceOrder Management

About the role

Key responsibilities & impact

Build and maintain custom webstores using platforms like SAGE, Order My Gear (OMG), and BrightStores.
Perform store refreshes and updates, including product merchandising and virtual image sourcing.
Execute website edits and maintenance based on AE requests.
Review landing pages, product details, checkout processes, and all other vital e-commerce website elements for visual appeal, accuracy, and user-friendliness.
Collaborate with integrated partners to coordinate the integration and testing of templates and products on external systems.
Manage project timelines for e-commerce site builds and adhere to service-level agreements for site maintenance requests.
Coordinate the production of orders and ensure timely communication with suppliers about orders using an e-commerce platform.
Enter orders from webstores into HALO systems (e.g., MStar, NetSuite).
Set up orders for processing, verify inventory and pricing, and initiate account setup.
Provide platform guidance to AEs and internal teams.
Ad hoc tasks aligned with those mentioned above.

Requirements

What you’ll need

Bachelor's degree in Marketing , Communications, and Business Administration, or any related field.
Minimum of 2 years in a customer service or order management role.
Strong verbal, written, and English communication skills.
Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Proficient in both Microsoft and Google applications.
Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
Previous store-building experience with Shopify or other platforms is a plus, but not necessary.
Experience with e-commerce platforms and order management systems.
Strong organizational and communication skills.
Ability to manage multiple tasks and prioritize effectively.
Detail-oriented with a commitment to accuracy and client satisfaction.

Benefits

Comp & perks

Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government Mandated Benefits
Employer Share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth