Delegate CX

Recruitment

• Pre-Hire Activities: Advertising across platforms, cultivate applications, pre-screen applicants, schedule interviews, provide resumes and notes to interviewer
• Onboarding Activities: Collect caregiver info, complete onboarding paperwork, email Orientation Manual
• Ongoing HR Activities: Enter caregiver info into AxisCare, ensure documents scanned and current, collect updated documents
• Scheduler: Complete scheduling by Wednesdays for following two weeks, follow up on unconfirmed shifts, call/text/email caregivers to fill shifts, participate in weekend on-call rotation, request help when needed
• General: Follow client instructions and processes, be flexible, attention to detail, work well with co-workers

Recruiter/Scheduler

Bookkeeper

• Entering invoices in QBOnline, including posting against POs
• Saving invoices to job folders in Dropbox
• Entering job receipts from superintendents and saving to the appropriate Dropbox folders
• Sending out Purchase Orders via QBO and tracking receipt of the same.
• Setting up projects in QB and in the DB folders
• Setting up new vendors and obtaining necessary onboarding paperwork (W9, COI, and our ACH enrollment form)

Bookkeeper, Admin Support

Operations

• Critical engagement with decorating partners
• Documenting action items and ensuring follow-up
• Recording and conveying feedback
• Monitoring production timelines
• Communicating delays and issues to relevant stakeholders
• Liaising with customers regarding order status and issues
• Updating the Customer Success team on order progress
• Resolving operational roadblocks
• Addressing sourcing issues and communicating with customers as needed
• Resolving shipment issues and providing necessary documentation
• Monitoring transit times and reporting delays or lost shipments
• Troubleshooting art file issues to ensure production stays on track
• Managing expedited orders
• End-to-end management of high-touch orders from sourcing, production, and logistics.
• Keeping all relevant parties updated on order status

Operations Analyst

Financial Planning and Analysis

• Ownership of budgeting and forecasting infrastructure and monthly variance analysis using budgets and models developed
• Assist with ongoing financial budget/forecast revisions focusing on cost reduction
• Proactively assist Cost Center Managers in the budget and financial planning process
• Prepare short and long-range projections utilizing forecasting and financial analytic techniques to assess the impact of budget/forecast initiatives on cost centers
• Participate in revenue and cost forecasting, analyze financial implications of operational drivers, recommend actions based on findings
• Proactively identify and expand ways for the FP&A function to impact the business
• Conduct ad hoc financial analysis including modeling for strategic decision support

Senior Financial Planning Analyst

Accountant

• Responsible for general ledger and ensure accurate and timely monthly, quarterly and year-end closes.
• Prepare journal entries, account reconciliations and supporting schedules.
• Maintain the chart of accounts and ensure transactions are recorded in accordance with GAAP.
• Reconcile and cleanup GL accounts
• Maintain financial integrity across entities, consolidating and working with business units
• Support Quarter ending physical inventory counts and related reconciliations.
• Support Group Controller and CFO on Ad Hoc projects
• Track Daily AP and AR operations for both Group and Branches
• Assist with annual audit and tax filings by coordinating with external auditors and tax advisors.
• Ensure compliance with state regulations, including sales tax reporting.
• Collaborate with finance team on budgeting and forecasting processes.

Senior Accountant

Accounts Receivable

• Creating and issuing invoices to customers for goods and services rendered
• Receiving and recording customer payments through various methods, including checks, credit card payments, and electronic funds transfers
• Evaluating the creditworthiness of customers and establishing credit limits
• Monitoring overdue accounts and following up with customers to secure payments through phone calls, emails, or other communication methods
• Matching incoming payments with outstanding invoices, resolving discrepancies, and analyzing accounts receivable aging reports to track the status of outstanding balances
• Building and maintaining positive relationships with customers by addressing inquiries and resolving payment issues
• Collaborating with the sales team to resolve payment-related issues and ensure timely revenue recognition
• Developing and implementing effective collection strategies to reduce overdue accounts and minimize bad debt
• Performing ad hoc tasks aligned with those mentioned above

Senior AR Clerk

• Provides additional support to the Talent Sourcing and Assessment team during bulk and seasonal hiring.
• Conducts preliminary assessments of candidates and prepares related documents.
• Provides additional support to the Talent Onboarding team in completing, reviewing, and approving pre-employment requirements.
• Prepares summaries and reports related to this.
• Provides administrative support to the Director of Talent Acquisition Operations, including, but not limited to, meeting representation, events management, business intelligence, team development, etc.
• Serves as the main contact for DCX interns regarding their pre- and post-internship documents and activities.
• Works closely with the interns' immediate superior and other internal stakeholders to complete the interns’ industry requirements.
• Manages Talent Acquisition Operations data management and reporting.
• Utilizes ATS tools like Workday and HiredScore to create, visualize, and analyze metrics, data, and trends.
• Supports process documentation, standard operating procedures (SOPs), and continuous improvement initiatives for TA Operations.
• Assists in handling internal and external communication related to TA Operations, ensuring timely dissemination of updates, announcements, and reports.
• Performs other tasks analogous to the foregoing.

DCX Talent Acquisition Operations Assistant

Accounting Manager

• Enter all invoices into QuickBooks or Syncore system
• Prepare weekly check runs based on cash flow
• Invoice clients upon order completion
• Make routine collection contacts and issue past-due notices
• Assist with royalty entries and year-end financial statements
• Ensure efficient and accurate posting of transactions
• Perform any other tasks assigned by the Executive Team

Accounting Staff

• Monitor accounts to ensure timely collection of outstanding balances and follow up on past due invoices
• Conduct an analysis of the business's revenue as it pertains to assigned accounts
• Familiar with the billing and collection process associated with cash apps
• Participate in company-wide updates concerning the collection of assigned accounts
• Reconcile A/R to the G/L
• Interact with customers to resolve outstanding issues
• Prepare and send regular statements, invoices, and reminders to clients
• Maintain accurate and up-to-date customer records, including contact information, billing details, and payment history
• Collaborate with the sales team to ensure accurate invoicing and resolve any discrepancies in a timely manner
• Reconcile accounts receivable balances to ensure accuracy and completeness
• Generate financial reports related to accounts receivable, aging analysis, and collection efforts

AR Specialist

• Research, Code, and Enter Accounts Payable invoices
• Payroll of Subcontractors
• Employee Credit Card reconciliation
• Inventory – Create POs, Review Invoices, Reconciliation
• Accounts Receivable check reconciliation
• Aging Reports/Review/Collections
• Create, Maintain, and Variance Purchase Order (VPO) requests to customers and their collection

AP/AR Specialist

Graphics Designer

• Design and develop digital assets such as web layouts, landing pages, email campaigns, digital ads, social media graphics, and campaign banners
• Create wireframes, interface elements, and web assets that improve user experience and engagement
• Collaborate across departments to produce web store banners, company store updates, and product mockups
• Work closely with the marketing and web development teams to ensure all designs are optimized for performance, usability, and accessibility
• Maintain and evolve brand guidelines to ensure visual consistency across all digital platforms
• Translate creative briefs into visual solutions that balance aesthetics with functionality
• Contribute innovative ideas during brainstorming sessions for digital campaigns and website enhancements
• Prepare files for development handoff, ensuring clear design specifications
• Stay up to date on design trends, eCommerce best practices, and digital marketing principles

Website and Digital Graphic Designer

Sales

• Provide customers with information on product pricing, features, and availability.
• Create proposals, quotes, and opportunities.
• Create presentation formats and compile data for sales presentations.
• Document all order-related activities in various systems.
• Send follow-up with suppliers on orders.
• Ensure up-to-date records of customer interactions, transactions, comments, and complaints.
• Manage a high volume of inbound and outbound emails.
• Provide general day-to-day customer service to clients and vendors.
• Perform ad hoc tasks aligned with those mentioned above.

Sales Assistant

• Perform bank reconciliations, including AMEX and Visa accounts.
• Process and manage payroll activities accurately and on time.
• Run and review financial reports and customer reports.
• Reconcile vendor statements against internal accounting records.
• Record and apply customer payments.
• Manage and calculate commissions.
• Oversee accounts payable functions.
• Prepare schedules, reports, and documentation for the CPA.
• Address and resolve sales tax issues and discrepancies.
• Troubleshoot accounting issues and system discrepancies.
• Communicate and coordinate with vendors and employees regarding financial concerns.

• Record daily financial transactions, including purchases, receipts, sales, and payments.
• Maintain and reconcile general ledger accounts, bank statements, and credit card transactions.
• Process accounts payable and receivable, including invoicing and collections.
• Assist in preparing monthly, quarterly, and annual financial reports.
• Ensure compliance with applicable laws, regulations, and internal financial policies.
• Communicate with clients to gather financial information and resolve discrepancies.
• Support the Team Lead and Senior Managers during financial reviews and audits.
• Maintain well-organized digital and physical financial records.
• Adapt to evolving technologies, including AI-driven tools, as responsibilities change.

ProBooks Accounting Specialist

Customer Support

• Provide Tier 1 customer support and first-level issue resolution
• Perform ticket triage, ensuring accurate categorization and prioritization
• Conduct basic troubleshooting following documented procedures
• Update and maintain support documentation and knowledge base materials
• Communicate with customers primarily via email, with minimal phone support as needed
• Escalate complex issues to personnel in accordance with established protocols.