Customer Support Specialist

Delegate CX

Home-Based Customer Support Specialist for a U.S.-based company in healthcare benefits. Responsible for client support through communication, documentation, and compliance.

Posted 6/17/2026full-timeRemote • 🇵🇭 PhilippinesJunior💰 ₱35,000 - ₱37,500 per monthWebsite

About the role

Key responsibilities & impact

Respond to inbound client and member calls within 2–3 rings or escalate accordingly
Document all service requests in the CRM accurately and completely on the same day of the activity
Confirm and update member contact and benefit details using applicable resources
Follow up on open service cases every 3–4 business days and keep the CRM up to date
Deliver clear, accurate benefit education and claim/appeal support to members
Close an average of 8 cases per day or 40 cases per week
Maintain professionalism, confidentiality, and compliance with privacy regulations
Communicate proactively with clients and team members to manage expectations
Support internal performance goals and collaborate positively with team members
Comply with punctuality, internet usage, and time-off request policies
Maintain applicable licensure if required, and stay up to date with CE credits
Adhere to all Brinson Benefits' performance, privacy, and customer service standards

Requirements

What you’ll need

Bachelor’s degree in Communications, Marketing, Healthcare Administration, or a related field
At least 1 year in a U.S. healthcare, insurance, or employee benefits-related role
Excellent written and spoken English; Spanish fluency is a plus
Must be available to work U.S. CST hours (night shift in PH time)
Basic math and calculation skills are required
Proficient in Microsoft Office (Word, Excel, Outlook)
Comfortable with Microsoft Outlook (email and calendar management)
Familiarity with CRM systems and customer service tools
Basic technical skills and general system navigation

Benefits

Comp & perks

Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Bachelor’s degreebasic math skillscalculation skillsCRM systemsMicrosoft OfficeMicrosoft WordMicrosoft ExcelMicrosoft Outlookcustomer service toolstechnical skills

Soft Skills

communicationprofessionalismconfidentialitycomplianceproactive communicationcollaborationtime managementcustomer serviceexpectation managementperformance goals