Implementation Specialist

Delegate CX

Implementation Specialist responsible for client onboarding and support in SaaS for vacation rental platforms. Collaborating with teams to ensure seamless platform adoption for clients.

Posted 7/6/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱40,000 per monthWebsite

About the role

Key responsibilities & impact

Manage the end-to-end implementation process for new clients
Conduct discovery sessions to understand client business goals, portfolio structure, and reporting requirements
Configure client accounts, dashboards, reporting settings, and user permissions
Coordinate data integration and system setup activities
Develop implementation timelines and ensure milestones are completed on schedule
Deliver onboarding sessions, product demonstrations, and training workshops
Educate clients on key performance metrics including occupancy, ADR, RevPAR, booking pace, market trends, and competitive benchmarking
Act as the primary implementation contact for clients during onboarding
Coordinate with Customer Success, Product, Engineering, and Support teams to ensure seamless deployments
Track implementation progress and communicate status updates to stakeholders
Support client adoption and engagement during the initial onboarding period.

Requirements

What you’ll need

College degree in Marketing, Business Administration, or any related field
2+ years of experience in Software Implementation, Customer Success, Project Coordination, Property Management, Hospitality Technology, or SaaS onboarding
Experience working directly with clients in a customer-facing role
Strong project management and organizational skills
Ability to manage multiple implementation projects simultaneously
Experience with short-term rental operations, vacation rentals, or hospitality technology
Proficiency in Microsoft Excel, Google Sheets, CRM systems, and project management tools
Familiarity with Airbnb, VRBO, property management systems (PMS), and channel managers
Knowledge of revenue management and short-term rental performance metrics
Experience implementing SaaS or analytics platforms
Understanding of API integrations and data synchronization processes.

Benefits

Comp & perks

Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project CoordinationRevenue ManagementAPI IntegrationsData SynchronizationPerformance Metrics

Soft Skills

Organizational SkillsCommunication SkillsClient Relationship Management