Support Specialist

Delegate CX

Support Specialist assisting property managers through customer support and data analysis. Focusing on vacation rental performance across major booking channels like Airbnb and VRBO.

Posted 7/6/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱40,000 per monthWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for property managers using the platform
Respond promptly to customer inquiries via email, chat, and phone
Assist users in navigating dashboards, reports, and data visualization tools
Troubleshoot platform issues and escalate technical concerns when necessary
Provide onboarding support and training to new clients
Analyze market trends and competitor activity across Airbnb, VRBO, and other vacation rental platforms
Provide recommendations based on available analytics and benchmarking data
Assist property managers in tracking portfolio performance and identifying growth opportunities
Support revenue management initiatives through data-driven insights
Maintain accurate customer records and support documentation
Document customer interactions, resolutions, and feature requests
Collaborate with Product, Engineering, and Customer Success teams to improve the customer experience
Contribute to knowledge base articles, training materials, and support resources

Requirements

What you’ll need

College degree in Marketing, Business Administration, or any related field
2+ years of experience in Customer Support, Property Management, Vacation Rentals, Hospitality, Revenue Management, or Data Analytics
Strong understanding of short-term rental platforms such as Airbnb and VRBO
Experience interpreting performance metrics and market data
Excellent written and spoken English
Experience working with short-term rental analytics platforms
Knowledge of revenue management and dynamic pricing strategies
Familiarity with property management systems (PMS) and channel managers
Experience supporting professional property managers or hospitality operators

Benefits

Comp & perks

Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisPerformance Metrics InterpretationMarket Trend AnalysisDynamic Pricing StrategiesOnboarding SupportTroubleshootingCustomer Record MaintenanceDocumentation SkillsTraining Material DevelopmentPortfolio Performance Tracking

Soft Skills

Excellent CommunicationProblem-SolvingCollaborationCustomer Service OrientationAdaptability