Crescendo

Customer Support

• Provide a high-standard of empathetic and solution-oriented support to clients and providers through email, chat, and phones
• Troubleshoot and address platform issues that patients and providers are experiencing
• Facilitate communication between clients and providers to arrange care, escalating sensitive issues when needed
• Collaborate with insurance agents and navigate carrier platforms to verify plan benefits and status
• Investigate, interpret and explain benefit details and out of pocket costs according to the client's plan
• Advocate for payers and clients by proactively surfacing friction in customer experience and proposing process/product iterations in service of the partner’s mission
• Navigate high-acuity interactions with empathy and/or positivity
• Operate with professionalism, navigating client and provider requests in accordance with the Compliance and Professionalism guidelines issued by Crescendo and the partner organization
• Perform project duties and tasks that are within your skill and expertise level for your role as assigned by program management

Customer Support Specialist II – Omnichannel

Bilingual

• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
• Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
• Create exceptional patient enrollment experiences and share insights with your peers
• Evangelize program benefits and the impact it will have on member health
• Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration
• Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
• Maximize team growth by delivering observations and identifying trends to help the team as it grows

Bilingual Enrollment Specialist, English/Spanish

Team Lead

• Lead, mentor, and coach a team of customer support representatives, providing guidance and support to ensure optimal performance outcomes.
• Conduct regular team meetings and provide ongoing training and development opportunities to enhance skills and knowledge.
• Ensure that all customer inquiries, concerns, and complaints are addressed promptly and effectively, maintaining the highest levels of customer satisfaction.
• Develop and optimize customer service processes and workflows to improve efficiency and productivity.
• Analyze metrics and KPIs, such as response times, first contact resolution, and customer satisfaction scores, and take necessary actions to meet or exceed targets.
• Prepare regular reports on customer service performance, including key metrics, trends, and customer feedback, and present findings to management.
• Identify areas for improvement and implement strategies to enhance customer service operations based on data-driven insights.
• Handle employee issues, including performance concerns, conflict resolution, and disciplinary actions when necessary.

Healthcare Team Lead – Temporary

Data Entry

• Working with confidential and private information
• Transferring data from various sources/formats into specified spreadsheets with a high degree of accuracy
• Leveraging proprietary software to generate final and renewal quote sheets
• Generating Sales Proposal documents through Salesforce and HelloSign
• Verifying all data required for quoting is received and, as necessary, communicating the need for additional or missing documentation through Salesforce.

Data Entry Specialist – Temporary

Enrollment Specialist

• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
• Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
• Create exceptional patient enrollment experiences and share insights with your peers
• Evangelize the program benefits and the impact it will have on member health
• Deliver value to our partners and strengthen relationships through feedback, communication, and collaboration
• Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
• Maximize team growth by delivering observations and identifying trends to help the team as it grows

Member Enrollment Specialist – Temporary

Support Engineer

• Effectively managing incoming emails, social media inquiries, and some inbound calls
• Building sustainable relationships of trust and generating help through open and interactive communication
• Providing accurate, valid, and complete information about guided meditation courses, meditation practices, app functionality, and partner policies
• Handling both client and/or partner feedback and/or complaints. Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow-up to ensure resolution
• Following communication procedures, guidelines, and policies. Research answers or solutions as needed
• Taking the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service
• Troubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting)

Technical Support Specialist – Healthcare

Marketing Operations

• Tackle complex Marketing initiatives across the Go-To-Market funnel
• Partner with Leaders in Marketing and Sales to identify growth opportunities
• Manage and optimize HubSpot and its interaction with Salesforce
• Define and uphold data governance across marketing systems
• Drive the evolution of pipe gen processes and marketing tech stack

Senior Marketing Operations Manager – BizTech

Product Manager

• Forecasting automation: Build automated volume forecasting from Crescendo operational datasets.
• Translate forecasts into staffing and headcount requirements.
• Improve forecast accuracy through agentic self-improvement.
• Design staffing logic supporting shared associates across partner programs.
• Model cross-program capacity allocation.
• Enable dynamic queue balancing across workloads.
• Define how forecasts drive operational decisions inside Crescendo.
• Build AI-first workforce planning workflows.

Product Manager, Agentic Forecasting, Workforce Intelligence

Solutions Engineer

• Own the global Solutions Engineering function — setting vision, structure, and operating cadence for a distributed team across US and EMEA.
• Serve as a strategic partner to the CRO and Sales Leadership, co-owning deal strategy on enterprise and strategic accounts and participating in executive-level customer conversations.
• Design repeatable, high-impact demos, proof-of-concept frameworks, and technical narratives that bring Crescendo's Managed AI + Superhuman differentiation to life.
• Build and own the career framework, hiring strategy, onboarding, and professional development programs that make Crescendo SE a destination function.
• Own department metrics, capacity planning, and monthly and quarterly business reviews in a high-growth environment where each quarter raises the bar.
• Define and iterate the playbooks by which the team delivers demos, conducts technical discovery, and translates customer signals into clear product insights that inform roadmap decisions.
• Collaborate with Product, Marketing, and Sales Enablement to develop customer-facing resources, competitive positioning, and scalable pre-sales assets.
• Ensure consistency and excellence across the global team through robust process design and enablement infrastructure.
• Build trusted advisor relationships with prospects, executives, and technical decision-makers to drive deal velocity, compress sales cycles, and support expansion.

VP of Solutions Engineering

• Own the global Solutions Engineering function
• Serve as a strategic partner to the CRO and Sales Leadership
• Design repeatable, high-impact demos and technical narratives
• Build and own the career framework and hiring strategy
• Own department metrics and conduct business reviews
• Define the playbooks for team deliverables
• Collaborate with Product, Marketing, and Sales Enablement
• Build trusted advisor relationships with prospects and executives

Product Marketing

• Drive strategic initiatives: Own and execute high-priority GTM initiatives, partnering with functional leaders to support priority projects and accelerate progress where needed.
• Serve as a trusted thought partner to GTM executives: Help senior leaders navigate complex issues, structure their thinking, and drive toward clear, high-impact decisions.
• Run operational rhythms: Dive into performance trends, pipeline data, Gong calls, and customer journeys to uncover gaps, patterns, and insights that drive better decisions and execution.
• Fix and modernize broken processes: Identify outdated or inefficient ways of working across GTM. Propose smarter approaches, pilot improvements (especially with AI) and support scale-up.
• Leverage AI to enhance GTM performance: Apply AI tools to analyze data, identify patterns, automate workflows, and generate insights across pipeline, customer interactions, and revenue operations.
• Craft executive-ready communications: Help GTM leaders distill and package their strategies into internal narratives and external presentations, including org-wide updates, strategic initiative briefs, board content, and leadership presentations.
• Enable cross-functional coordination: Facilitate alignment and collaboration across Sales, Marketing, CS, Support, Ops, and Growth, especially in ambiguous or fast-moving areas.
• Drive critical planning activities, including capacity planning, territory design, and goal setting, applying a strong financial lens to all strategic decisions.

Senior Analyst, GTM Strategy – Operations

Account Executive

• Drive Sales Excellence: Develop and execute strategic plans to uncover new opportunities and build relationships across multiple departments, including CX, IT, and executive leadership.
• Solution Selling: Position Crescendo’s Augmented AI solutions as the key to solving enterprise customer experience challenges.
• Customer Engagement: Build long-term relationships with C-level executives and other senior stakeholders. Serve as a trusted advisor, providing insights into industry trends and best practices in customer experience, AI, and automation.
• Cross-Functional Collaboration: Work closely with our product, marketing, and customer success teams to ensure alignment on client needs and expectations, ensuring the seamless delivery of solutions post-sale.
• Market Expansion: Identify and pursue new business opportunities within your assigned region, expanding Crescendo’s footprint within key accounts and verticals.
• Achieve Sales Targets: Consistently meet and exceed sales quotas while maintaining a high level of professionalism and client satisfaction.
• Thought Leadership: Represent Crescendo at industry events, conferences, and networking sessions. Become a thought leader in the AI and customer experience space by sharing insights, case studies, and success stories with clients and prospects.

Enterprise Account Executive

• Bring a point of view on marketing performance by channel and campaign with actionable insights and recommendations underpinned by the clear and reliable reporting you’ve built.
• Drive the evolution of our pipe gen processes and the underpinning marketing tech stack (Hubspot, Clay, Apollo, etc.)
• Work cross-functionally with GTM teams to make Opportunity prioritization, pursuit and handoffs easy while gathering the feedback for testing and learning.
• Manage and optimize HubSpot and its interaction with Salesforce to identify, score, track, and attribute leads across campaigns.
• Define and uphold data governance, segmentation, and database health across marketing systems

• Build automated volume forecasting from operational datasets
• Design staffing logic supporting shared associates
• Enable dynamic queue balancing across workloads
• Connect forecasting to full Crescendo IT stack
• Implement forecasting outputs integrating with HR and finance

Financial Planning and Analysis

• Own financial forecasting, planning, and reporting
• Build out the finance team
• Partner closely with executive leadership
• Support finance work for the next financing round
• Move the team beyond manual data work towards AI-enabled workflows

Customer Support Specialist II – Omnichannel

Bilingual Enrollment Specialist, English/Spanish

Healthcare Team Lead – Temporary

Data Entry Specialist – Temporary

Member Enrollment Specialist – Temporary

Technical Support Specialist – Healthcare

Senior Marketing Operations Manager – BizTech

Product Manager, Agentic Forecasting, Workforce Intelligence

VP of Solutions Engineering

VP of Solutions Engineering

Senior Analyst, GTM Strategy – Operations

Enterprise Account Executive

Senior Marketing Operations Manager – BizTech

Product Manager, Agentic Forecasting, Workforce Intelligence

Vice President, FP&A