Crescendo

Content Marketing Manager

• You ghost-write and co-create with our CEO and leadership team.
• You turn their conviction about the future of CX into pieces that get cited, shared, and remembered.
• You commission and produce data stories — the kind that journalists reference and analysts quote.
• You create the content that makes Zendesk, Intercom, and Sierra displacement happen.
• You build the content arc from pre-announcement thought leadership to post-launch case studies.
• You write the content that makes a COO at an insurance company feel like we built this for them.
• You interview customers, find the insight buried in their results, and turn it into a case study that closes deals.
• You measure what matters: share of voice, pipeline influence, content-assisted deals. Not pageviews.

Senior Content Marketing Manager

Operations

• Manage your time effectively to fulfill daily/weekly/monthly tasks at the highest level of quality.
• Keep external partner POCs updated on the regular status and progress of your team.
• Ensure the team is performing at expected quantitative and qualitative levels.
• Contribute to critical team operations: including hiring, onboarding, training, quality control, feature request tracking, and team building.
• Establish a quality-focused team culture with strong communication, accountability, and adherence to Crescendo Core Values.
• Manage team issues and risks, and develop mitigation initiatives and contingency plans to reduce potential impact; activate and implement these strategies when necessary.
• Examine required reports on a regular basis to confirm the information has been correctly added and to detect any trends or improvements.
• Evaluate overall team happiness and engagement.
• Directly manage and develop a team of high-performing team leads and associates.
• Monitor individual wellbeing and drive success through effective performance management.
• Perform regular 1:1s with all direct reports, as well as skip-levels with other team members.
• Resolve personnel issues as they arise, leading disciplinary action as needed.
• Work on development programs for associates and leads.
• Assist leads with HR-related issues and policies, payroll and bonus structures, and the management of the team.
• Participate in regular program reviews.
• Perform internal quality control check-ins with assigned programs.
• Support team leads and managers in establishing KPIs and meeting their program goals.
• Provide the leadership team with status updates and solutions to milestones, deliverables, risk assessment, etc.
• Ensure all solutions satisfy both the partner’s goals and the organization's vision.
• Foster a problem-solving environment, demonstrating teamwork and innovation.
• Establish a standard and encourage the learning and sharing of best practices.
• Craft best practices and templates based on program needs/requirements.

Operations Manager

Customer Support

• Answer inbound calls from customers and provide helpful support.
• Listen to customers' needs and find solutions to their issues.
• Provide accurate information about products or services.
• Document customer interactions and issues in our systems.
• Follow established processes and guidelines to ensure quality service.
• Work as part of a team to achieve customer satisfaction goals.
• Participate in training sessions to improve your skills and knowledge.
• Stay up-to-date on product and service information.
• Escalate complex issues to senior team members when needed.
• Help create a positive experience for every customer.

Healthcare Customer Support Specialist II

Business Analyst

• Gather and document business requirements from stakeholders across sales, legal, operations, and finance departments
• Configure and customize Salesforce solutions including CRM core, Sales Cloud, and related modules to meet organizational needs
• Design and implement Docusign CLM workflows, template management, and signature processes
• Facilitate integration between Salesforce and Docusign CLM platforms to streamline contract management and CRM processes
• Create detailed functional specifications, process documentation, and user guides
• Perform system testing and quality assurance to ensure solutions meet business requirements
• Provide end-user training and support during system implementations and post-deployment
• Analyze and optimize existing CRM and CLM processes to improve efficiency, user adoption, and business outcomes

GTM and Legal Systems Business Analyst

• Partner with Solutions Consultants and the senior team to support sales opportunities and strategic customer engagements
• Translate discovery inputs into structured analyses, including: Pricing models, Cost structures, ROI and outcome-based business cases
• Gather and synthesize data from cross-functional partners (Sales, Operations, Finance, etc.) to inform solution design and pricing
• Build and maintain detailed financial models in Excel or Google Sheets to support complex deal structures
• Develop clear, data-driven narratives and recommendations to support solution strategy decisions
• Contribute to the creation of customer-facing materials, including proposals and executive presentations
• Support service design decisions by analyzing operational inputs (e.g., volumes, handle times, staffing assumptions)
• Identify opportunities to improve tools, templates, and processes that support scalable and efficient pricing and analysis
• Leverage AI tools to accelerate analysis, improve output quality, and drive innovation in how the Solutions team operates

CX Solutions Analyst

Solutions Engineer

• Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools
• Build and present highly attuned product demos showcasing features such as Crescendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools
• Create resources and workshops to demonstrate agentic AI use cases that can drive value
• Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices
• Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers
• Partner with our CX Solution Designers to create service design and cost models for our customers
• Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed
• Contribute to account strategies, and assist in scoping engagements
• Offer insights and recommendations to help close new business and expansion opportunities
• Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables
• Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives

• Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools
• Build and present highly attuned product demos showcasing features such as Crecendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools
• Create resources and workshops to demonstrate agentic AI use cases that can drive value
• Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices
• Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers
• Partner with our CX Solution Designers to create service design and cost models for our customers
• Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed
• Contribute to account strategies, and assist in scoping engagements
• Offer insights and recommendations to help close new business and expansion opportunities
• Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables
• Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives

Senior Solutions Engineer

• You ghost-write and co-create with our CEO and leadership team.
• You commission and produce data stories — the kind that journalists reference and analysts quote.
• You create the content that makes Zendesk, Intercom, and Sierra displacement happen.
• You write the content that makes a COO at an insurance company feel like we built this for them.
• Topic selection, speaker coordination, promotion, live execution, and repurposing.
• You interview customers, find the insight buried in their results, and turn it into a case study that closes deals.

Content Marketing Engineer

Learning and Development

• Assist in creating interactive and engaging instructor-led and online training courses
• Revise, update, and maintain training courses
• Contribute to online instructional design and development standards
• Adhere to Partner brand, image, and style guidelines in training asset development
• Utilize best practices in Knowledge-Centered Service to develop and maintain a robust and efficient knowledge base for staff and partner consumption
• Schedule and deliver standard training plans on a defined timeline for Partners and the staff in a virtual environment
• Maintain current knowledge of Partner’s products
• Show understanding and demonstrate proficiency with various teams’ processes and procedures for successful training of staff
• Conduct training evaluations and provide feedback to staff and management
• Effectively communicate complex concepts related to trust and safety on social media platforms

Training Specialist

Support Engineer

• Step into live customer issues across phone, chat, and email and bring clarity fast
• Break down technical problems into simple, actionable steps for users
• Troubleshoot across software, hardware, network, and application layers
• Dig deeper to find root causes—not just surface-level fixes
• Document solutions in a way that actually helps the next person (not just fills a field)
• Turn technical language into human language—always
• Keep conversations calm, structured, and solution-focused even under pressure
• Stay sharp through continuous learning on tools, systems, and updates
• Handle escalations with ownership, urgency, and precision