Bilingual Enrollment Specialist, English/Spanish

Crescendo

Bilingual Enrollment Specialist handling outbound calls to help patients enroll via a smartphone app. Working in a dynamic environment focused on patient enrollment and experience.

Posted 7/16/2026contractRemote • Arizona, Florida, Idaho, Kansas, Maryland, Missouri, Nevada, North Carolina, South Carolina, Texas, Virginia, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Fluency in English and Spanish is essential for effective communication with patients. The ideal candidate should excel in customer support, relationship building, and utilizing emotional intelligence to enhance patient enrollment experiences.

Highest-signal resume keywords

Fluency In English And SpanishOutbound Calling ExperienceCustomer Support SkillsRelationship BuildingEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong CommunicationProblem-SolvingMultitaskingGoal-OrientedEducating And Simplifying Concepts

Industry Keywords

Patient EnrollmentProgram BenefitsFeedbackCollaborationInsights Gathering

About the role

Key responsibilities & impact

Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
Create exceptional patient enrollment experiences and share insights with your peers
Evangelize program benefits and the impact it will have on member health
Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration
Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
Maximize team growth by delivering observations and identifying trends to help the team as it grows

Requirements

What you’ll need

Language Requirement: This role requires fluency in both English and Spanish
Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leads
Strong communicator who can easily build relationships, problem-solve, and navigate around push-back
Love being on the phone and chatting with folks
Tech savvy, skilled at multitasking, and able to navigate through different systems simultaneously
Utilize emotional intelligence to drive conversations and meet patient needs
Goal-oriented with a go-getter attitude and able to work with limited supervision
Like to educate and simplify concepts for folks who struggle with complicated things

Benefits

Comp & perks

Remote working arrangements
Competitive base salary
Access to free posture-based fitness workouts from home
Training and professional development opportunities