Product Manager, Agentic Forecasting, Workforce Intelligence

Crescendo

Product Manager responsible for AI-native workforce management solutions in a leading CX firm. Collaborating with engineering and operations teams to build a cutting-edge forecasting system.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $150,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Build automated volume forecasting from operational datasets
Design staffing logic supporting shared associates
Enable dynamic queue balancing across workloads
Connect forecasting to full Crescendo IT stack
Implement forecasting outputs integrating with HR and finance

Requirements

What you’ll need

Direct Workforce Management experience
Experience with WFM systems
Familiarity with NICE, Verint, Genesys, Calabrio, or Aspect
Writing code using AI developer tools
Prototyping forecasting workflows
Strong technical product management background

Benefits

Comp & perks

Competitive pay
Remote work with focus and flexibility
Professional development opportunities
Endless career growth
People-first, values-driven organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automated volume forecastingstaffing logic designdynamic queue balancingforecasting integrationWFM systemsAI developer toolsforecasting workflowstechnical product management