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About the role
Key responsibilities & impact- Own the global Solutions Engineering function — setting vision, structure, and operating cadence for a distributed team across US and EMEA.
- Serve as a strategic partner to the CRO and Sales Leadership, co-owning deal strategy on enterprise and strategic accounts and participating in executive-level customer conversations.
- Design repeatable, high-impact demos, proof-of-concept frameworks, and technical narratives that bring Crescendo's Managed AI + Superhuman differentiation to life.
- Build and own the career framework, hiring strategy, onboarding, and professional development programs that make Crescendo SE a destination function.
- Own department metrics, capacity planning, and monthly and quarterly business reviews in a high-growth environment where each quarter raises the bar.
- Define and iterate the playbooks by which the team delivers demos, conducts technical discovery, and translates customer signals into clear product insights that inform roadmap decisions.
- Collaborate with Product, Marketing, and Sales Enablement to develop customer-facing resources, competitive positioning, and scalable pre-sales assets.
- Ensure consistency and excellence across the global team through robust process design and enablement infrastructure.
- Build trusted advisor relationships with prospects, executives, and technical decision-makers to drive deal velocity, compress sales cycles, and support expansion.
Requirements
What you’ll need- 12+ years in Solutions Engineering or Sales Engineering, with 6+ years in progressive leadership roles
- Proven track record of building and scaling SE organizations in high-growth SaaS, ideally in CX, AI, or infrastructure.
- History of winning large, complex, strategic deals through technical depth, executive presence, and creative problem-solving.
- Ability to operate across altitude — equally effective in a live demo, a C-suite strategy session, or a pipeline review.
- Strong cross-functional instincts: you know how to influence product, marketing, and sales to create compounding leverage.
- A builder's mindset — process design, playbook creation, and organizational development energize rather than exhaust you.
- Experience managing globally distributed teams and navigating the nuances of enterprise sales across North America and EMEA.
Benefits
Comp & perks- Competitive compensation, meaningful equity, and benefits commensurate with senior executive talent.
- An executive seat at the table during the most consequential chapter of Crescendo's growth.
- A global customer base and the opportunity to solve meaningful problems at scale.
- A culture that moves fast, demands excellence, and celebrates big wins together.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Solutions EngineeringSales EngineeringTechnical DiscoveryDemo DesignProof-of-Concept FrameworksCapacity PlanningMetrics ManagementOrganizational DevelopmentEnterprise Sales StrategyDeal Strategy
Soft Skills
Executive PresenceCreative Problem-SolvingInfluencing SkillsBuilding Trusted RelationshipsTeam Leadership