Member Enrollment Specialist – Temporary

Crescendo

Patient Enrollment Specialist introducing patients to the program and helping them enroll via calls. Engaging in relationship building and delivering insights for program growth.

Posted 7/9/2026full-timeRemote • Arizona, Florida, Idaho, Kansas, Maryland, Missouri, Nevada, North Carolina, Oregon, South Carolina, Texas, Virginia, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and relationship-building skills to effectively engage patients and facilitate enrollment through a smartphone app. Utilizes emotional intelligence and problem-solving abilities to enhance patient experiences and drive program success.

Highest-signal resume keywords

Outbound Call ExperienceCustomer SupportSales Lead ConversionTech-SavvyGoal-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong CommunicatorRelationship BuildingProblem SolvingMultitaskingEmotional Intelligence

Industry Keywords

Patient EnrollmentProgram BenefitsFeedbackCollaborationPatient Insights

About the role

Key responsibilities & impact

Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
Create exceptional patient enrollment experiences and share insights with your peers
Evangelize the program benefits and the impact it will have on member health
Deliver value to our partners and strengthen relationships through feedback, communication, and collaboration
Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
Maximize team growth by delivering observations and identifying trends to help the team as it grows

Requirements

What you’ll need

Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leads
You are a strong communicator who can easily build relationships, problem-solve, and navigate around push-back
You love being on the phone and chatting with folks, and want to flex your extroverted personality
You love providing assistance and showing people the benefit of a product or service
You are tech-savvy, skilled at multitasking, and able to navigate through different systems simultaneously
You can utilize your emotional intelligence to drive your conversations and allow you to meet patient needs
You are goal-oriented with a go-getter attitude and are able to work with limited supervision
You like to educate and simplify concepts for folks who struggle with complicated things.

Benefits

Comp & perks

Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Remote working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Competitive retirement benefits
Access to free posture-based fitness workouts from home
Training and professional development opportunities