Technical Support Specialist – Healthcare

Crescendo

Technical Support Specialist providing assistance via phone, email, and chat for Crescendo AI's customer experience. Engaging customers and troubleshooting application issues while working in a remote role.

Posted 7/8/2026full-timeRemote • Arizona, Florida, Idaho, Kansas, Maryland, Missouri, Nevada, North Carolina, Oregon, South Carolina, Texas, Virginia, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Effectively managing incoming emails, social media inquiries, and some inbound calls
Building sustainable relationships of trust and generating help through open and interactive communication
Providing accurate, valid, and complete information about guided meditation courses, meditation practices, app functionality, and partner policies
Handling both client and/or partner feedback and/or complaints. Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow-up to ensure resolution
Following communication procedures, guidelines, and policies. Research answers or solutions as needed
Taking the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service
Troubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting)

Requirements

What you’ll need

Strong interpersonal skills, customer orientation, and ability to adapt/respond to many different types of personalities
Strong written and verbal communication skills
The ability to write clear and concise correspondence using correct spelling, grammar, and formatting is a must
Active listening skills (and reading comprehension)
Ability to multitask, prioritize, and manage time effectively
Strong problem-solving and critical thinking skills
Attention to detail and diligence are a must
Track record of high-achieving attitude
Mindfulness-centered attitude
Candidates should have a continuous curiosity about intercultural and intergenerational communication and relationships
Highly empathetic, and compassionate, and able to convey that over email and chat
Interest in Mind-Body connection, meditation, yoga, all of this is a plus

Benefits

Comp & perks

Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Remote working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Competitive retirement benefits
Access to free posture-based fitness workouts from home
Training and professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Interpersonal SkillsVerbal CommunicationAdaptabilityEmpathyCompassion