Product Manager, Agentic Forecasting, Workforce Intelligence

Crescendo

Product Manager specializing in AI-native workforce management solutions for Crescendo. Collaborating with global teams to innovate customer experience operations through advanced forecasting and resource allocation.

Posted 6/28/2026full-timeRemote • 🌎 Anywhere in the WorldMid-LevelSenior💰 $150,000 - $250,000 per yearWebsite

Tech Stack

Tools & technologies

Erlang

About the role

Key responsibilities & impact

Forecasting automation: Build automated volume forecasting from Crescendo operational datasets.
Translate forecasts into staffing and headcount requirements.
Improve forecast accuracy through agentic self-improvement.
Design staffing logic supporting shared associates across partner programs.
Model cross-program capacity allocation.
Enable dynamic queue balancing across workloads.
Define how forecasts drive operational decisions inside Crescendo.
Build AI-first workforce planning workflows.

Requirements

What you’ll need

Direct Workforce Management experience is required.
Supporting capacity planning in CC / BPO environments.
Working with Erlang-based staffing logic.
Designing staffing models across queues or programs.
Supporting intraday planning or long-range forecasting workflows.
Implementing or integrating WFM platforms.
Experience with systems such as NICE, Verint, Genesys, Calabrio, Aspect or equivalent WFM environments.

Benefits

Comp & perks

Earn competitive pay while building a career with endless opportunities.
Enjoy remote work with the focus and flexibility to do your best work.
Grow in an environment that rewards ambition and sharp execution.
Thrive in a team environment where collaboration is the foundation of your success.
Be part of a people-first, values-driven organization.
Work with innovative global partners and diverse teams.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Forecasting AutomationStaffing Model DesignDynamic Queue BalancingOperational Decision MakingCross-Program Capacity Allocation

Soft Skills

Agentic Self-Improvement