Convergint

Accounts Receivable

• Responsible for coordinating invoicing requirements, collection requirements and collections on invoicing
• Working closely with stakeholders to identify any concerns with respect to aged AR
• Create Invoices in Financial System
• Entering and tracking invoices in various customer portals
• Following up on payments due via email or phone
• Maintaining detailed tracking sheets of invoice progress, aging, and customer updates
• Provide updates to billing team regarding customer invoice requirements to ensure timely payment of invoices
• Reviews invoices for accuracy and correct GL codes/PO requirements
• Assists manager in creating monthly reports
• Runs month end financial reports and works with manager to achieve planned financial results
• Acts as “our customer’s best service provider” always

Project Cost Administrator 1 – Accounts Receivable/Collections

Administration

• Coordinating legal review of contracts
• Job set-up in Spectrum
• Project cost review and control
• Assist with monthly financial forecast
• Progress billing preparation
• Working closely with stakeholders to identify project concerns
• Monitoring and managing financial performance against monthly forecast and profit plan
• Review and submit service work order invoicing following customer guidelines
• Process rejected invoices and follow up with local offices
• Follow standardized billing processes, identifying, tracking and resolving invoicing issues
• Submitting invoices through various customer and payment portals
• Documenting invoicing through Smartsheet systems

Project Cost Administrator

• Lead a team of 4-5 Accounts Receivable Project Cost Administrators
• Participate in monthly/weekly strategy meetings, AR meetings
• Partner with Program Managers, Invoicing colleagues and CTC colleagues to ensure we remain the customer’s best service provider
• Review potential customers and understand their Invoicing and Accounts Receivable reporting requirements and needs
• Ensure these standards can align with company standards and work with Program Managers to align customer expectations
• Responsible for manpower/resource management and forecasting
• Performs other duties and responsibilities as requested or required

Administrative Supervisor – SES Accounts Receivable, Collections

Human Resources

• Support the HR department by executing a range of administrative and operational tasks related to colleague services, onboarding, and data management
• Serve as the first point of contact for colleague inquiries related to HRIS transactions and HR policies via phone and email
• Assess colleague questions to determine nature of problem and to resolve the issue(s) or escalate to higher levels of technical/functional support
• Provide timely and accurate information to colleagues and managers on HR-related issues
• Initiate the onboarding platform within UKG for new hires
• Assist with colleague exit processes and final paperwork
• Complete password resets and role assignments in UKG
• Log and track calls to look for areas to improve HR process training and reference guide materials
• Coordinate and manage pre-employment background checks and drug testing processes
• Maintain colleague records and ensure that all HR documentation complies with legal and company standards
• Update and maintain HRIS (Human Resource Information System) with accurate colleague information
• Provide weekly, monthly, and quarterly reports on HR metrics and data

Human Resources Specialist

Program Manager

• Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities.
• Learns the client’s business by building strong relationships with key stakeholders, seeking to understand their structure and strategies.
• Translates the contributors of a successful partnership back to essential Convergint colleagues.
• Deploys standard processes and tools to achieve internal efficiencies.
• Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries.
• Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook.
• Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.
• Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts.
• Enforces program governance and the expectations of the customer with regional/national/global teams and partners, so Convergint can be “our customer’s best service provider”.
• Serves as an advocate and liaison between the customer, colleagues, and partners.
• Engages additional resources and solutions to solve customer challenges, building confidence in Convergint as a trusted advisor.
• Introduces new service offerings and additional geographic support capabilities, while scaling the program to better manage the customer’s needs.
• Delivers internal and customer facing business reviews on a consistent basis.
• Connects professional services with the client’s technical teams, to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management.
• Demonstrates value through an understanding of technologies and services, supporting the sales teams to introduce innovative solutions to our customers.
• Maintains accountability for overall customer satisfaction and continuous improvement.
• Regularly seeks feedback to identify areas with issues and challenges.
• Clears roadblocks to ensure expectations and contractual requirements are met.
• Elevates issues by engaging leadership in an effective and timely manner.
• Monitors financial performance of accounts.
• Compiles reporting and performs data analysis to track overall business activities, trends, and anomalies to support business recommendations.
• Demonstrates leadership through mentoring, coaching and development of local/distributed colleagues.
• May manage direct reports.
• Performs other duties and responsibilities as requested or required.

Solutions Engineer

• Provide technical leadership and coordination for a team of Solutions Architects and Solutions Estimators supporting the Utilities vertical.
• Guide the team in developing system designs, solutions, estimates, and proposal strategies for large-scale enterprise and data center opportunities.
• Ensure consistency and quality across solution designs, scopes of work, and estimates produced by the team.
• Serve as a senior technical resource and escalation point for complex projects, specialized environments, and regulated installations.
• Collaborate with sales leadership and vertical leadership to align solution strategies with customer requirements and business goals.
• Mentor and guide Solutions Architects and Estimators, providing technical leadership and strategic support across complex opportunities.
• Coordinate workload and priorities across the team to support high-value opportunities and strategic pursuits.
• Work with customers and sales colleagues in creating solutions, designs, scopes of work and specifications for large-scale and highly complex projects.
• Participate in pre-bid meetings, and technical discussions to fully assess project needs and unique requirements.
• Lead the preparation of detailed, comprehensive cost estimates for large, multi-site or country, complex security projects which can include data centers, global enterprise installations, and regulated environments (e.g., UL2050, defense, and government).
• Collaborate closely with sales, engineering, procurement, and operations to align estimates with project scope, technical requirements, and timelines.
• Work with Partners to identify new and best technology to apply to solutions and designs.
• Source and manage pricing from specialized vendors, subcontractors, and partners to ensure compliance with project standards and regulations.
• Identify project risks, special handling requirements, and potential solutions to address regulatory and customer expectations.
• Participate in client meetings and presentations to clarify project scope and value proposition.
• Work with installation teams to ensure feasibility and accuracy of estimates.
• Apply industry knowledge of regulations and compliance requirements.
• Track project costs, potential risks, and margins to optimize pricing strategies.
• Ensure estimates align with company pricing strategies and market competitiveness.
• Prepare and present accurate proposals to internal and external customers.
• Perform other duties and responsibilities as requested or required.

Solutions Architect Team Lead – Utilities Vertical

Analyst

• Design, analyze, and maintain global compensation frameworks
• Benchmark roles globally and make informed recommendations
• Lead maintenance and refinement of global salary structures
• Evaluate effectiveness of compensation programs
• Maintain up-to-date knowledge of international labor laws and regulations
• Serve as trusted advisor on compensation matters
• Own execution of complex compensation analytics
• Support global compensation technology initiatives

Senior Compensation Analyst

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Program Manager – Hyperscale Accounts, Global Cloud and Data Centers

Manager

• Oversee growth within a strategic line of business made up of products and services.
• Align products and services with the organizational goals of pipeline generation and client acquisition.
• Combine in-depth subject matter expertise with consultative selling methodologies.
• Collaborate with account executives for long-term strategic planning to secure net-new portfolio growth.
• Formulate a portfolio strategy to cross-sell technology line of business incorporating marketing and enablement.
• Drive influence to action with internal sales teams and external partners to drive portfolio growth.
• Establish operating rhythms, track KPI’s, and manage risks/issues.
• Identify and engage client leaders within targeting and deal cycle activities.

Portfolio Manager

• Own the Design as a Service (DaaS) intake, capture scope and DaaS request, align with requestor and customer expectations, outline assumptions, create DaaS RFI’s, outline define DaaS deliverables, schedule, and RACI.
• Drive the design lifecycle ie. SD, DD, CD, IFC, etc.; understand and run Bluebeam session reviews, log/resolve comments, and issue formal revisions/decisions from these coordinated reviews.
• Create/Understand/Document/Enforce templates, naming, versioning, and repository standards; maintain clean document control and audit trails.
• Provide designer-of-record clarity and change control; document assumptions, exclusions, risks, and impacts for projects that are being supported.
• Translate use cases and customer design needs/intents into design packages across Data Center security program platforms.
• Produce, coordinate, communicate -- preliminary and detailed design packages (plans, details/typical, device schedules, one-lines, Basis of Design (BOD)) aligned to client standards and best practices.
• Work with Partners to identify new and best technology to apply to solutions and designs.
• Identify project risks, special handling requirements, and potential solutions to address regulatory and customer expectations.
• Strong coordination within a design construction project – Understanding of Security Design needs and coordinate/communicate with other stakeholders, examples if standard coordination items – Turnstiles, Fire Alarm integration, Power/Electrical Requirements, MDF/IDF/MMR layouts, device elevations and placements, headend requirements, rack elevations, power/PoE/VLAN basics, pathways, grounding/bonding basics, and ceiling/clearance constraints.
• Participate in site surveys to confirm conditions (cages/perimeter, hot/cold aisles, mounting heights, other consultant alignment and ).
• Align and coordinate with other consultants including but not limited to (Div 8) (Div 26), Communications (Div 27), electrified hardware Specifications, structured cabling, networking/IT, facilities, and GC trades on interfaces and design responsibilities.
• Door Hardware reviews and coordination with GC and/or Door Hardware Consultants.
• Coordinate security system network backhaul paths, port counts, and network integration points with facility IT/network teams.
• Understand, develop, publish, and maintain BOD packages for data center customers (design philosophy, performance criteria, device selection and application, acceptance/commissioning criteria).
• Author, interpret, and update Division 28 specifications (Electronic Safety & Security); ensure alignment to drawings, schedules, and SOWs.
• Ensure Design Drawing sets match the specifications or needs of the current design package requirements.
• Track project costs, potential risks, and margins to optimize pricing strategies.
• Support the developed design, track and communicate changes, document change management, represent design intent with other trades/disciplines, and provide field clarifications.
• Maintain/review data center design standards (typicals, varying device technologies, checklists, coordination) to drive speed and consistency.
• Champion QA/QC practices within the projects supported with the intent to, reduce rework and clashes; improve cycle time via templates/automation.
• Lead clear, concise stakeholder communications (status, decisions, impacts); publish meeting notes and action logs.
• Mentor junior designers/engineers; provide technical reviews and coaching on data center best practices.

Solutions Architect

• Collaborate with senior leaders and management teams to develop and execute HR strategies aligned with business objectives, ensuring the voice of all colleagues is considered in decision-making.
• Act as a trusted advisor to all levels of leadership, from front-line supervisors to executive management, providing tailored HR solutions to meet varying needs across the organization.
• Partner with leadership to identify people-related challenges and opportunities, offering strategic guidance that aligns with business goals and supports a high-performance culture.
• Ensure alignment between business goals and HR initiatives, leveraging HR COEs to implement specialized programs and services effectively.
• Collaborate with the Talent team to lead talent development efforts, including performance management, career pathing, and succession planning.
• Support managers and colleagues in aligning individual goals with organizational objectives, fostering a culture of continuous learning and development.
• Act as a key resource for employee relations, providing guidance on conflict resolution, performance issues, and workplace concerns for colleagues at all levels.
• Promote a positive work environment through proactive colleague engagement initiatives, ensuring the needs and concerns of both front-line staff and management are addressed.
• Conduct employee relations investigations in a timely and thorough manner, ensuring fairness, compliance, and resolution of issues.
• Ensure compliance with federal, state, and local employment laws and regulations, providing expertise and guidance to leadership and colleagues on legal and regulatory matters.
• Partner with the Inclusion & Diversity team to implement programs that promote an inclusive work environment and support diverse talent acquisition, retention, and development.
• Lead and support change initiatives, providing guidance to colleagues at all levels to help them navigate organizational changes.
• Utilize HR analytics to track and measure the success of HR programs and initiatives, providing data-driven recommendations to improve outcomes.

Human Resources Business Partner

Designer

• Execute and adapt existing design concepts across multiple formats (digital, print, presentations, and marketing materials)
• Design, format, and update high volumes of PowerPoint presentations, ensuring consistency, clarity, and visual quality
• Produce high volumes of design assets including brochures, long-form reports, white papers, case studies, internal policy and communications, digital advertising, and social media assets with speed, accuracy, and an attention to detail
• Apply brand standards and design systems consistently across all deliverables
• Prepare final production-ready files, including resizing, formatting, and versioning
• Coordinate with external vendors and print partners to produce physical assets, ensuring quality, accuracy, and timely delivery
• Manage file organization and asset libraries for efficient team use
• Implement feedback from senior designers and stakeholders quickly and accurately
• Collaborate with internal teams to support project timelines and business needs
• Work effectively in a remote environment, maintaining clear communication and accountability

Associate Production Designer

• Assist with monitoring and coordinating operational requirements of global/strategic customer engagements for specific accounts
• Communicate and enforce adherence to specific customer standards and industry best practices
• Monitor all open work orders working with local Convergint offices for updates and resolutions
• Analyze complex problems and deliver solutions
• Generate and/or review invoices for service and installation and submit them in a timely manner to the customer
• Monitor profitability for work orders and Customer Service Program as it relates to assigned accounts
• Produce weekly, monthly, quarterly financial and/or performance reports
• Assist Program Manager in preparing information for Quarterly Business Reviews
• Attend weekly status meetings/calls
• Assist Program Manager/Account Executive with CSP renewals;
• Generate new and innovative solutions to complex problems

Program Administrator

• Set up and manage programs for one or more of Convergint’s global/enterprise accounts
• Direct and support activities of multiple operation and sales teams delivering results for large, complex clients
• Serve as a single point of coordination, facilitating all internal and external communications
• Drive operational excellence by exceeding customer expectations in execution of projects, services, and advanced solutions
• Provide leadership for Convergint teams and its partners, ensuring customer satisfaction, financial performance, and account growth
• Act as a single point of coordination on individual accounts, providing regular and proactive communications
• Learn the client’s business by building strong relationships with key stakeholders
• Deploy standard processes and tools to achieve internal efficiencies
• Ensure adherence to specific customer standards, industry best practices, and market regulations
• Manage and coordinate all operational aspects of enterprise customer engagements for specific accounts
• Serve as an advocate and liaison between the customer, colleagues, and partners
• Deliver internal and customer facing business reviews on a consistent basis
• Monitor financial performance of accounts and compile reporting to track overall business activities

Program Manager – Strategic Enterprise Solutions

• Coordinate legal review of contracts
• Job set-up in Spectrum
• Project cost review and control
• Assist with monthly financial forecast
• Progress billing preparation
• Work closely with stakeholders to identify project concerns
• Monitor and manage financial performance against monthly forecast and profit plan
• Participate in a dynamic team environment