Program Manager

Convergint

Program Manager overseeing global enterprise accounts, driven by operational excellence and customer satisfaction. Join Convergint to provide world-class service and deepen client partnerships.

Posted 5/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $92,900 - $113,000 per yearWebsite

About the role

Key responsibilities & impact

Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities.
Learns the client’s business by building strong relationships with key stakeholders, seeking to understand their structure and strategies.
Translates the contributors of a successful partnership back to essential Convergint colleagues.
Deploys standard processes and tools to achieve internal efficiencies.
Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries.
Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook.
Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.
Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts.
Enforces program governance and the expectations of the customer with regional/national/global teams and partners, so Convergint can be “our customer’s best service provider”.
Serves as an advocate and liaison between the customer, colleagues, and partners.
Engages additional resources and solutions to solve customer challenges, building confidence in Convergint as a trusted advisor.
Introduces new service offerings and additional geographic support capabilities, while scaling the program to better manage the customer’s needs.
Delivers internal and customer facing business reviews on a consistent basis.
Connects professional services with the client’s technical teams, to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management.
Demonstrates value through an understanding of technologies and services, supporting the sales teams to introduce innovative solutions to our customers.
Maintains accountability for overall customer satisfaction and continuous improvement.
Regularly seeks feedback to identify areas with issues and challenges.
Clears roadblocks to ensure expectations and contractual requirements are met.
Elevates issues by engaging leadership in an effective and timely manner.
Monitors financial performance of accounts.
Compiles reporting and performs data analysis to track overall business activities, trends, and anomalies to support business recommendations.
Demonstrates leadership through mentoring, coaching and development of local/distributed colleagues.
May manage direct reports.
Performs other duties and responsibilities as requested or required.

Requirements

What you’ll need

Bachelor’s degree in Engineering or related field, trade school or equivalent experience
Minimum Experience: 5 years of operations or project management experience required
Project Management Institute (PMI) certification desirable; industry-specific certifications and/or required licenses required; must have valid driver’s license.
Professional experience in 1 or more of the following industries preferred: electronic security, fire alarm & life safety or building automation
Previous leadership experience is desired

Benefits

Comp & perks

10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementproject managementdata analysispreventative maintenancelife-cycle managementfinancial performance monitoringreporting

Soft Skills

communicationrelationship buildingleadershipmentoringcoachingproblem-solvingadvocacycustomer satisfactioncontinuous improvement

Certifications

Bachelor’s degreeProject Management Institute (PMI) certificationindustry-specific certificationsvalid driver’s license