Convergint

Program Manager

• Own the program in supporting CTCs management of projects across the Americas from process, execution, delivery, and reporting perspective.
• Support the regional operation teams and local project managers from each build to ensure the installation and commissioning meets the customers’ standards/requirements.
• Provide oversight and responsibility for management of the portfolio of projects executed and managed by Convergint team.
• Act as the primary point of contact to clients for resolution of project and operational issues,
• Perform periodic project and program reviews, making recommendations for improvement and marshalling the implementation of those recommendations.
• Actively participate in sequencing projects, adjusting timelines, and modifying scope documents to achieve program objectives.
• Drive consistency in communications and documentation with the customer(s) and within the account.
• Oversee the full life cycle of data center projects from design and build through completion from the program management perspective.
• Develop and execute a service/support plan for a data center customer across the company.
• Work as part of a core account team that’s responsible for account success, which is measured by overall customer satisfaction, financial performance, and account growth.

Program Manager, Hyperscale Accounts, Global Cloud and Data Centers

Project Manager

• Acts as key interface with the local Convergint Specialist and Project management to ensure job is executed as required
• Acts as key interface with the customer and maximizes customer satisfaction
• Ensures projects are effectively executed to budgeted cost and time schedules
• Specifically responsible for documenting all change orders for jobs to ensure all local hours are captured
• Identifies potential project risks and assists to develop/implement strategies to minimize impact
• Develops and implements strategies for controlling deviations from estimated costs and project deadlines
• Performs other duties and responsibilities as requested or required

Assistant Project Manager – Strategic Enterprise Solutions

Sales

• Successful implementation of standardized Sales Enablement Sessions for Standardized Convergint Enablement Toolset across specified region.
• In partnership with Local Leadership, lead Sales Colleagues through the enablement and adoption best practices of Advanced Consultative Sales Program(s), Business Reviews, Cold Prospecting Program, & STEP Tool.
• Drive adoption and Call-to-Action activity by collaborating with Local Leadership and/or AEs on strategy, approach, and delivery of Standardized Enablement Toolset including the Business Reviews, Cold Prospect Program, and STEP Tool.
• In partnership with Regional/Local Leadership and Local Vertical Market teams, develop and execute Regional Enablement Sessions for both internal Colleague enablement, as well as external Clients/Prospects.
• Support the on-boarding of new Colleagues.

Sales Enablement Regional Director

• Successful implementation of standardized Sales Enablement Sessions for Standardized Convergint Enablement Toolset across specified region.
• In partnership with Local Leadership, lead Sales Colleagues through the enablement and adoption best practices of Advanced Consultative Sales Program(s), Business Reviews, Cold Prospecting Program, & STEP Tool
• Drive adoption and Call-to-Action activity by collaborating with Local Leadership and/or AEs on strategy, approach, and delivery of Standardized Enablement Toolset including the Business Reviews, Cold Prospect Program, and STEP Tool.
• In partnership with Regional/Local Leadership and Local Vertical Market teams, develop and execute Regional Enablement Sessions for both internal Colleague enablement, as well as external Clients/Prospects.
• Support the on-boarding of new Colleagues.

Sales Enablement Regional Director – Desert Pacific

• Establish project milestones and analyze costs
• Provide project financial oversight; including but not limited to, forecasting revenue, monthly invoicing, cash flow, and budget vs. cost reviews (WIP reviews)
• Coordinates the procurement of materials, supplies, and subcontractors necessary for timely and cost-effective completion of the project within budget
• Proactively communicate project schedules, project change proposals, and related project activities regularly with customers and seek to continuously improve customer satisfaction
• Identify potential project risks and develop/implement strategies to minimize impact and control deviations from estimated costs and project deadlines
• Act as “our customer’s best service provider” by providing timely updates on projects, quickly addressing concerns, customer calls, and by regularly seeking feedback on our performance
• Other duties assigned within reason of current role previously specified

Project Coordinator

• Develop comprehensive project plans, including scope, schedule, budget, and resource allocation.
• Coordinate with internal teams, subcontractors, and clients to ensure alignment on project objectives and deliverables.
• Oversee all aspects of field operations, including site assessments, installations, testing, and commissioning.
• Monitor progress, identify potential risks, and implement mitigation strategies to ensure projects stay on track.
• Serve as the primary point of contact for clients throughout the project lifecycle.
• Foster strong, collaborative relationships by providing regular updates, addressing concerns, and exceeding expectations for quality and performance.
• Manage field personnel and subcontractors, ensuring they have the necessary tools, equipment, and training to execute project tasks effectively.
• Coordinate with internal departments to allocate resources efficiently and optimize project outcomes.
• Implement quality assurance processes to ensure that installations and configurations meet industry standards and client requirements.
• Adhere to regulatory compliance guidelines and safety protocols to maintain a secure and hazard-free work environment.
• Maintain accurate project documentation, including project plans, progress reports, change orders, and completion certificates.
• Provide regular updates to stakeholders on project status, milestones achieved, and any deviations from the original plan.
• Other duties assigned within reason of current role previously specified.