Program Associate

Convergint

Program Associate coordinating global/enterprise account programs at Convergint. Supporting operational activities, compliance, and customer engagement logistics to ensure program success.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $34 - $52 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong program coordination capabilities, ensuring compliance with customer standards and industry regulations while effectively managing communication and collaboration across teams. Proficient in data analysis and reporting to enhance service delivery and customer satisfaction.

Highest-signal resume keywords

Program/Project CoordinationMicrosoft Office ProficiencyData Analysis and ReportingProblem-Solving SkillsExperience with Smartsheet

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Management PrinciplesData CompilationWorkflow ManagementFinancial AwarenessDocumentation Maintenance

Soft Skills

Organizational SkillsTime ManagementWritten CommunicationVerbal CommunicationTeam Collaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft VisioSmartsheet

Industry Keywords

Electronic SecurityFire Alarm & Life SafetyBuilding AutomationCustomer EngagementOperational Activities

About the role

Key responsibilities & impact

Act as a point of coordination for operational activities, ensuring proactive communication with all stakeholders
Support customer focused programs by maintaining program standards, documentation, and processes
Build relationships with internal teams and customers to better understand their goals and requirements
Assist in deploying standard processes and tools to ensure consistency and alignment across multiple locations
Maintain and update program playbooks to document workflows and customer-specific requirements
Ensure compliance with customer standards, industry regulations, and company best practices
Coordinate the logistics of customer engagements, ensuring smooth delivery of Convergint services
Monitor program metrics and compile reports for internal and customer-facing reviews
Assist in resolving operational challenges and escalating issues as needed to ensure customer satisfaction
Collaborate with teams to identify opportunities for improvement and implement solutions to enhance service delivery
Support the introduction of new services or geographic capabilities to meet customer needs

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent experience preferred
2-4 years of program/project coordination
Excellent organizational and time management skills
Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Visio
Basic understanding of program/project management principles
Strong written and verbal communication skills for interacting with various levels of an organization
Ability to compile, analyze, and report data effectively
Team-oriented mindset with the ability to work collaboratively across departments
Fundamental financial awareness related to program budgets and costs
Problem-solving skills and ability to manage competing priorities
Experience with Smartsheet or other workflow management tools (preferred)
Familiarity with network and low-voltage building systems (preferred)
Professional experience in industries such as electronic security, fire alarm & life safety, or building automation is preferred.

Benefits

Comp & perks

10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave