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Program Administrator
ConvergintGlobal Delivery Program Administrator coordinating operational requirements for strategic customer engagements. Join a collaborative team ensuring best service standards and operational excellence.
About the role
Key responsibilities & impact- Assist with monitoring and coordinating operational requirements of global/strategic customer engagements for specific accounts
- Communicate and enforce adherence to specific customer standards and industry best practices
- Monitor all open work orders working with local Convergint offices for updates and resolutions
- Analyze complex problems and deliver solutions
- Generate and/or review invoices for service and installation and submit them in a timely manner to the customer
- Monitor profitability for work orders and Customer Service Program as it relates to assigned accounts
- Produce weekly, monthly, quarterly financial and/or performance reports
- Assist Program Manager in preparing information for Quarterly Business Reviews
- Attend weekly status meetings/calls
- Assist Program Manager/Account Executive with CSP renewals;
- Generate new and innovative solutions to complex problems
Requirements
What you’ll need- College degree, trade school or equivalent experience
- Minimum 4 years operations, field service or project management
- Diploma and/or certificate in Business Administration or related office experience
- Exceptional telephone and personal customer service skills and ability to work under pressure
- Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and Project
- Exceptional written and oral communication skills
- Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, profitability, etc.
- Strong organizational skills and the ability to handle multiple tasks simultaneously
- Excellent attention to detail
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
- Project and service financial competencies
- Experience with contract administration
- Strong work ethic with personal motivation
Benefits
Comp & perks- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementfield service managementproject managementfinancial analysiscontract administrationcustomer serviceproblem solvingreport generationinvoice processingprofitability analysis
Soft Skills
customer service skillscommunication skillsorganizational skillsattention to detailflexibilityability to work under pressurepersonal motivationtime managementteam collaborationadaptability
Certifications
diploma in Business Administrationcertificate in Business Administration