Program Manager – Strategic Enterprise Solutions

Convergint

Program Manager at Convergint managing global enterprise accounts and driving customer satisfaction. Leading operational excellence and delivering results for large, complex clients.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $78,383 - $121,540 per yearWebsite

About the role

Key responsibilities & impact

Set up and manage programs for one or more of Convergint’s global/enterprise accounts
Direct and support activities of multiple operation and sales teams delivering results for large, complex clients
Serve as a single point of coordination, facilitating all internal and external communications
Drive operational excellence by exceeding customer expectations in execution of projects, services, and advanced solutions
Provide leadership for Convergint teams and its partners, ensuring customer satisfaction, financial performance, and account growth
Act as a single point of coordination on individual accounts, providing regular and proactive communications
Learn the client’s business by building strong relationships with key stakeholders
Deploy standard processes and tools to achieve internal efficiencies
Ensure adherence to specific customer standards, industry best practices, and market regulations
Manage and coordinate all operational aspects of enterprise customer engagements for specific accounts
Serve as an advocate and liaison between the customer, colleagues, and partners
Deliver internal and customer facing business reviews on a consistent basis
Monitor financial performance of accounts and compile reporting to track overall business activities

Requirements

What you’ll need

Bachelor’s degree in Engineering or related field, trade school or equivalent experience
Prior security and/or banking technology installation experience preferred.
5 years of operations or project management experience required directly related to one or more of the following industries: electronic security, fire alarm & life safety or building automation
Project Management Institute (PMI) certification desirable; industry-specific certifications and/or required licenses required; must have valid driver’s license.
Experience working with financial institutions preferred
Experience working with banking technology such as ATMs, safety deposit boxes, etc. preferred
Previous leadership experience

Benefits

Comp & perks

10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementproject managementcustomer engagementfinancial performance monitoringprogram managementprocess deploymentreportinginstallation experiencebanking technologysecurity technology

Soft Skills

leadershipcommunicationrelationship buildingcoordinationcustomer satisfaction focusadvocacyteam supportproactive communicationorganizational skillsproblem-solving

Certifications

Bachelor’s degreeProject Management Institute (PMI) certificationindustry-specific certificationsvalid driver’s license