Cisco

Data Analyst

• Use analytics tools to measure the effectiveness of audience growth strategies and identify user trends
• Make recommendations on segmentation, profiling and engagement
• Utilize analytics tools (Google Analytics, Google Tag Manager, Tableau CRM) to capture campaign & ongoing engagement data visualizations
• Resolve business associated challenges by performing audit on data for ‘digital briefs’
• Acquire data from (primary or secondary) data sources and build and maintain “campaign” analytics dashboards
• Utilize SQL to store, process and handle and analyze structured data
• Partner with Audience Specialist for data stewardship
• Provide support to all data analysis for overall Marketing performance measurement (ROI)
• Identify new process or areas for improvement opportunities

Customer Experience Data Analyst

Full-stack Engineer

• provide impactful solutions to customer challenges
• onboard and enable customers through workshops
• assess account health, especially at renewal time
• engage with Customer Success Executives on opportunities
• guide account teams and customers on optimal platform use
• deliver strategic technical consulting within 90 days
• contribute to practice KPIs and process improvements

Customer Success Technical Leader – TAM, Splunk Core Platform, DoD/INTEL

Customer Support

• Drives strategic, technical and complex adoption strategies across large, strategic customer segments, managing high-complexity enterprise deployments where AI-analytics inform both planning and execution
• Regularly leads customized technical enablement initiatives such as executive briefings, architecture-specific workshops, and cross-functional onboarding programs
• Acts as a trusted advisor to senior customer leaders, helping them align Cisco technologies with long-term business outcomes
• Oversees TAP execution and integration across multiple teams, ensuring adoption plans are integrated with broader account strategies and lifecycle motions
• Demonstrates deep knowledge across several products in a secondary architecture
• Runs adoption business reviews (state of usage, blockers, market trends) and updates TAPs, integrating AI analytics to highlight trends and forecast needs
• Partners with Sales and CX leadership to co-create adoption journeys for high-value accounts, ensuring alignment with renewal and expansion goals
• Manages adoption across multiple stakeholders and teams, ensuring consistency and quality of customer experience
• Communicates complex details in meetings or workshops, tailoring content for varied audiences to achieve clear understanding
• Participates in events like roadshows or technical sessions, using advanced setups to demonstrate solutions and follow through on action items
• Designs and leads 1:many series; measures reach and impact
• Leads technical strategy across customer success programs, aligning product capabilities and architecture choices with lifecycle delivery and business outcomes; explains trade‑offs to stakeholders
• Integrates advanced telemetry and AI models, designs and runs complex labs (multi‑domain, multi‑site) to de‑risk deployments; documents “known good” patterns; adapts them dynamically to address specific customer technical challenges
• Acts as Technology Evangelist, turns field signals into product improvements, owns some high‑value asks, builds the case, and follows through to resolution, collaborating with other Cisco teams on service enhancements and adoption strategies
• Sets vision and direction for customer success programs across multiple teams or regions, integrating AI-driven productivity insights to accelerate results
• Leads cross-functional initiatives to scale best practices globally and improve customer outcomes
• Mentors senior IC talent, team leads, and managers, providing guidance on complex customer situations and organizational strategy
• Represents CSS community and interests in planning and decision-making forums

Customer Experience Success Specialist – Splunk

• Drives strategic, technical and complex adoption strategies across large, strategic customer segments
• Regularly leads customized technical enablement initiatives such as executive briefings
• Acts as a trusted advisor to senior customer leaders
• Oversees TAP execution and integration across multiple teams
• Demonstrates deep knowledge across several products in a secondary architecture
• Runs adoption business reviews and updates TAPs
• Partners with Sales and CX leadership to co-create adoption journeys

Customer Experience Specialist, Customer Success – Splunk

Account Executive

• Drive revenue growth calling on large SLED accounts in the NE region covering (RI, CT, NYC and NJ)
• Deliver license, support, and service revenue targets
• Land, adopt, expand, and deepen sales opportunities
• Explore the full spectrum of relationships and business possibilities across the client’s entire org chart
• Become known as a thought-leader in machine learning and predictive analytics
• Expand relationships and orchestrate complex deals across more diverse business stake-holders
• Holistically embrace, access, and apply the channel to identify and open new, unchartered opportunities
• Provide timely and informative input back to other corporate functions

Account Executive – Splunk SLED NE

Technical Account Manager

• Provide high-quality guidance and mentorship on enterprise-level architecture, configuration, and data governance in Splunk Enterprise and Splunk Cloud environments to ensure optimal system performance.
• Execute strategic adoption activities, including regular meetings and documentation, to demonstrate valuable, measurable outcomes to our customers.
• Design and prioritize solutions that address scalability, performance, integration, and technical debt to optimize customer workloads.
• Build outcome-focused assessments to drive cost reduction, mitigate risks, and improve overall operational efficiency.
• Assist customers with capacity and upgrade planning to ensure complete readiness for key events and major projects.
• Serve as the dedicated point of contact for adoption, enablement, and technical escalations to streamline the customer experience.
• Monitor and lead interactions with technical support teams to resolve high-priority cases quickly and prevent future incidents.
• Collaborate continuously with Customer Success Managers, Sales teams, and Professional Services to align on comprehensive account strategies.
• Contribute to team scaling by building repeatable processes, developing collateral, and implementing new tools to improve our internal workflows.
• Drive high customer satisfaction (CSAT) by identifying success stories and uncovering opportunities for product upsell and expansion.

Technical Account Manager – Splunk Platform

SDET

• Develop, implement, and execute test plans and procedures for manufacturing processes and products
• End to End test strategy ownership, helping to define test strategies from ICT to Functional system test optimizing Test time vs Throughput, Detection vs Escape risk and Coverage vs Cost
• Analyze test data to identify trends, root causes, and opportunities for process improvements
• Collaborate with manufacturing, quality, and engineering teams to resolve production issues and optimize testing methodologies
• Support new product introductions by validating manufacturing readiness and process capability
• Manage functional test capacity, expansion planning and execution
• Develop and maintain functional test, system level test, Chamber, Burn-In, Stress test, Test fixtures and manage golden units
• Experience on yield improvement based on Data Analytics, handle large datasets from manufacturing lines applying statistical methods like correlation and regression.

Test Engineer

Security Engineer

• Drive adoption and optimization of Splunk platform
• Provide strategic technical guidance
• Resolve complex customer challenges
• Collaborate with cross-functional teams

Senior Splunk Technical Account Manager – Cybersecurity

• lead the sales process for ThousandEyes within the ASP Telco/Media segment for prospective customers and channel partners
• deliver growth in new business across the assigned territory through the development of strategic relationships with large Telco and Media accounts
• build and execute well-defined account plans and drive success in areas like territory planning, pipeline development, pricing, negotiation, and the closing process
• identify and source sales opportunities that align with the ideal customer profile for ThousandEyes
• work side by side with Cisco Account Managers and other Cisco sales specialists
• to help drive ThousandEyes revenue growth
• work closely and collaboratively with Customer Success to drive product adoption
• maintain accurate records of accounts, forecasts, proposals, and account activity in Salesforce.com

Account Executive – Americas Service Providers

Program Manager

• Lead end-to-end project and program management for large-scale, complex AI transformation engineering initiatives within the Security Business Group.
• Collaborate with engineering, product management, architecture, and cross-functional teams to define project scope, objectives, and deliverables aligned with business goals.
• Manage project schedules, budgets, risks, and resources to ensure on-time, within-budget, and high-quality delivery.
• Identify and mitigate risks and issues proactively, developing contingency plans to maintain project momentum.
• Drive coordination and communication across multiple teams and stakeholders, including partner and third-party resources when applicable.
• Support contract change management processes and ensure compliance with Cisco’s policies and procedures.
• Engage with senior leadership to provide project status, escalate critical issues, and align on strategic priorities.
• Facilitate adoption of best practices, tools, and methodologies for project and program management within the Security Business Group.
• Contribute to the strategic planning and execution of Cisco’s security product and solution roadmap, supporting innovation and market growth.

Lead, Engineering Project and Program Management

Solutions Engineer

• Lead a large sales engineering team and develop technical strategies to solve complex challenges.
• Mentor and develop a multi-layered organization to ensure managers coach effectively.
• Champion a culture of empathy, agility, and innovation within a geographically dispersed organization.
• Act as the technical advisor to the customer’s VP/CxO level.
• Define and execute the long-term technical strategy for the account.

Director, Solutions Engineer

Director

• develop and implement Go-To-Market strategies and new operating frameworks
• translate strategy into initiatives with measurable outcomes
• develop and operationalize GTM frameworks for new market motions
• monitor performance against strategic goals, identifying optimization opportunities
• manage expectations and align senior leaders and stakeholders
• build performance measurement frameworks and KPIs for GTM programs
• drive continuous improvement through retrospectives and lessons learned
• support the strategy for agentic commercialization frameworks
• help build out open source-to-monetization motions and agent-as-buyer ICPs
• advise executive leadership on GTM operations
• encourage cross-functional teams to achieve high-impact results
• build scalable frameworks and processes for Go-To-Market program execution
• establish governance models to ensure consistency and accountability
• partner with Sales, Marketing, Product, Finance, and Customer Success teams

Director, Strategy – Planning

Procurement

• Own technical decisions and cost outcomes for interconnect commodities by partnering closely with hardware engineering, manufacturing, and supplier engineering teams.
• Influence design decisions, enable supplier technical readiness, and remove development barriers from concept through mass production.
• Lead supplier technology roadmap discussions, assessing design approaches, materials, processes, and manufacturing capabilities.
• Hold suppliers accountable to development milestones, technical readiness, and qualification schedules.
• Facilitate hands-on collaboration between supplier engineering teams and Cisco engineers to resolve design and manufacturing issues.
• Drive value engineering initiatives that improve cost efficiency without compromising technical performance or reliability.

Technical Sourcing Commodity Manager

Sales

• Lead the end-to-end commissions system migration by maintaining master project plans, tracking dependencies, and managing the "source of truth" for all project artifacts and documentation
• Serve as Scrum Master for a dedicated team, facilitating all ceremonies (Stand-ups, Planning, Retrospectives) and optimizing team efficiency by removing daily blockers
• Partner closely with business stakeholders to gain a deep understanding of sales compensation plans and incentive structures, ensuring technical implementations align with evolving sales strategies
• Develop the team’s bandwidth and resource allocation to ensure commitments are realistic, balanced, and prioritized against the migration roadmap
• Act as the main liaison between Sales Ops, Finance, and IT, proactively identifying timeline bottlenecks and facilitating steering committee updates to ensure a seamless go-live.

Sales Compensation Analyst – SPM Systems

Artificial Intelligence

• lead the KCS Center of Excellence (COE) across the Cisco TAC organization
• be the primary architect of the global knowledge strategy
• mentor, manage, and provide strategic direction to a team of KM Leaders and KCS Knowledge Leads
• partner with Technology Group Owners, Technical Strategy Leaders, Engineering teams to integrate KCS practices with AI-driven support tools
• serve as the main liaison between Operations teams, Technology Group Owners, Product Leaders, and IT
• establish enterprise-wide governance for knowledge quality and accessibility
• drive the evolution of a 'knowledge-first' culture
• leverage industry benchmarking and internal data to iterate on processes, tools, and enablement strategies