Cayuse Holdings

IT Support

• Lead, direct, and supervise helpdesk staff in daily operations involving user access requests, account creation, termination, modifications, and permissions management for enterprise systems and applications.
• Manage and oversee the implementation and enforcement of user access controls and identity management processes in accordance with corporate and governmental policies, standards, and regulations (e.g., NIST, FISMA, HIPAA, etc.).
• Perform regular audits of user account and permission records to identify irregularities, ensure compliance, and support incident response activities.
• Serve as subject matter expert and escalation point for complex access management issues and resolutions related to authentication, authorization, and user provisioning.
• Coordinate with IT security and compliance teams to evaluate and update access control policies, workflows, and procedures in line with current technologies and best practices.
• Oversee the timely and secure onboarding and offboarding processes for personnel and contractors, ensuring strict adherence to data protection and confidentiality requirements.
• Maintain thorough documentation of access protocols, user management procedures, and change control activities to support audits and operational transparency.
• Provide advanced technical support and mentorship to helpdesk staff on access issues, troubleshooting, and customer support improvement initiatives.
• Monitor service desk ticket queues prioritizing access-related issues, and ensure timely resolution and reporting in alignment with service level agreements (SLAs).
• Lead initiatives to improve identity and access management (IAM) practices, including automation of provisioning workflows and implementation of least-privilege principles.
• Support IT initiatives by advising and assisting in the deployment of new enterprise platforms and system migrations as they relate to access control and user management.
• Deliver access management training and awareness sessions to end users and IT personnel to reinforce security protocols and effective use of organizational resources.

Helpdesk Access Manager

Manager

• Develop and implement messaging policies, standards, and procedures to ensure reliability, security, and compliance with applicable laws, regulations, and organizational requirements.
• Act as the principal point of contact for messaging system issues, ensuring expedited resolution of incidents, user requests, and escalation of critical service disruptions.
• Lead the planning and execution of upgrades, migrations, and integration projects associated with messaging platforms, minimizing impact on business operations.
• Ensure all messaging environments are compliant with security requirements.
• Manage messaging-related security, including spam filtering, virus protection, encryption, and authentication protocols.
• Oversee the configuration and administration of policies related to data retention, archiving, e-discovery, and legal holds.
• Collaborate across IT, cybersecurity, and end-user support teams to align messaging services with broader organizational strategies.
• Track and report on system performance, availability, capacity, and usage metrics; provide briefings and recommendations to leadership regarding improvements or investments.
• Evaluate, select, and manage vendor relationships, including service agreements for messaging software, hardware, and cloud services.
• Stay informed of emerging technologies and best practices in enterprise messaging, recommending enhancements to meet evolving mission needs.
• Other duties as assigned.

Senior Messaging Manager

• Develop, implement, and maintain organization-wide data stewardship policies, procedures, and standards to ensure consistent management, protection, and use of data assets.
• Lead data governance initiatives, including data quality management, metadata management, master data management, and data lifecycle processes.
• Ensure organizational compliance with relevant federal, state, and agency data management regulations and best practices, including security and privacy frameworks (e.g., FISMA, HIPAA, CUI).
• Oversee regular data audits, quality assessments, and risk analyses to identify, address, and document potential vulnerabilities or areas for improvement.
• Develop and deliver training, guidance, and communications on data stewardship policies and best practices to stakeholders and staff.
• Collaborate with stakeholders to establish data stewardship performance metrics and reporting mechanisms.
• Review and provide feedback on changes in data-related laws, regulations, and industry standards, ensuring organizational policies remain current and relevant.
• Prepare reports and recommendations for senior leadership regarding the status of data stewardship compliance, risks, and improvement opportunities.
• Other duties as assigned.

Senior Data Steward, Policy Manager

Backend Engineer

• Design, develop, test, deploy, and maintain complex .NET applications using C#, ASP.NET (MVC, Web API), and .NET Core
• Translate business requirements and functional specifications into robust technical solutions
• Develop and optimize SQL Server database structures, stored procedures, and queries
• Integrate applications with external systems, APIs, and third-party services
• Apply secure coding practices in accordance with federal cybersecurity and privacy requirements
• Implement automated unit, integration, and system tests to validate software functionality
• Troubleshoot, diagnose, and resolve system defects and performance issues in development and production environments
• Prepare comprehensive technical documentation, including design documents, deployment guides, and user manuals
• Collaborate with cross-functional teams including business analysts, testers, and project managers to achieve project objectives
• Participate in Agile/Scrum ceremonies, contributing to sprint planning, daily stand-ups, and retrospectives
• Coordinate software releases, deployments, and configuration management in cloud and on-premises environments
• Continually evaluate and adopt new technologies, tools, and methodologies to enhance software performance and team productivity
• Ensure solutions comply with Section 508 Accessibility standards, FedRAMP/NIST frameworks, and agency-specific guidelines
• Other duties as assigned

Senior .NET C# Developer

Content Marketing Manager

• Provide oversight, strategy, and lifecycle management of digital content across web properties.
• Develop, implement, and optimize high-quality, accessible, and user-centric digital content.
• Align business processes and technology platforms to enable efficient information sharing.
• Compile and submit reports on performance and usage metrics.
• Disseminate intelligence products across networks and portals for timely access.

Senior Content Site Manager

Artificial Intelligence

• Architect, design, and implement AI-powered agents capable of reasoning, learning, and acting autonomously to achieve defined objectives.
• Develop agent behaviors using techniques such as reinforcement learning, natural language processing (NLP), knowledge representation, planning, and decision-making algorithms.
• Integrate AI agents with existing software systems, data sources, and user interfaces to enable seamless operations across platforms.
• Conduct rigorous testing and evaluation of AI agent performance, robustness, and security in simulated and real-world scenarios.
• Collaborate with data scientists, software engineers, and subject matter experts to curate and preprocess training data, and fine-tune agent models for optimal performance.
• Analyze user and system requirements to customize AI agent workflows for specific government or enterprise use cases.
• Develop tools for monitoring, visualization, and management of AI agent interactions and results.
• Ensure compliance with government security, privacy, and ethical guidelines throughout the AI agent lifecycle.
• Prepare detailed technical documentation, including design specifications, integration guides, and user manuals.
• Stay current with advances in AI agent frameworks, machine learning algorithms, and relevant research to continuously enhance agent capabilities.
• Provide technical expertise and guidance during project planning, system integration, and post-deployment support.

AI Agent Engineer

Business Analyst

• Review, analyze, and evaluate business systems and user needs to document highly complex system requirements.
• Develop and maintain highly complex system documents to convey business requirements, support efficient system design, and uphold quality standards.
• Develop test plans and liaise with end users to complete user acceptance testing to validate new and existing system functionality.
• Analyze program policies and procedures to determine their effect on automated systems and system functional areas.
• Serve as a liaison between business and IT teams by providing consultation, documentation, and direction on analysis, design, configuration, testing, and policy implementation within systems.
• Reengineer existing system processes and identify new applications of technology to meet business needs.
• Identify and communicate potential risks and difficulties at all stages; propose and design strategies to mitigate or avoid them.
• Keep all stakeholders informed through the distribution of project information and project status reports.
• Facilitate the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitor system integration and user acceptance testing prior to implementation.

Recruitment

• Lead and manage full-cycle recruitment activities.
• Provides strategic leadership on recruitment, hiring practices and staffing strategies.
• Identifies, develops and enhances recruiting program, policies, and procedures.
• Identifies and implements internal and external recruitment practices that are scalable and leading edge.
• Establishes a collaborative team atmosphere among internal recruiting team.
• Acts as a trusted advisor and solution provider to supervisors, managers, and executives.
• Advise leaders on best practices and innovative sourcing strategies for attracting and hiring the best talent.
• Educate hiring managers on talent pool dynamics and recruiting best practices.
• Drives continuous improvement within the recruiting team and department.
• Oversees long-term recruitment pipeline.
• Tracks and reports on candidate pipeline status.
• Assess and balances the workload and internal recruiting resources.
• Evaluates and aligns Recruiting department organizational structure to optimize effectiveness of team.
• Coordinates and utilizes company offshore capabilities as needed.
• Oversees company’s tribal commitments in the Commercial, State, Local and Education Business Units.
• Evaluates and communicates key metrics to develop appropriate recruitment strategies and ensures open positions are filled efficiently and effectively.
• Develops and fosters partnerships with external recruiting resources for hard-to-fill roles.
• Organizes and attends recruitment events to establish a strong employer brand.
• Maintains and optimizes Applicant Tracking System (ATS) and other recruitment tools.
• Ensures compliance with applicable Federal and State laws surrounding recruitment.
• Follow fair and transparent hiring practices.

Director of Recruiting – Commercial, State, Local & Education

System Administrator

• Assist with the installation, configuration, and maintenance of Microsoft Windows servers and workstations
• Support user account management, including creation, modification, and deactivation in Active Directory
• Respond to help desk tickets, troubleshooting system, login, and connectivity issues
• Apply operating system updates, patches, and security configurations under supervision
• Assist in performing routine data backups and recovery procedures
• Monitor system performance and assist in generating reports on system health and utilization
• Document technical procedures, configurations, and support activities
• Collaborate with senior administrators and technical teams to resolve issues and implement solutions
• Support endpoint protection efforts, including antivirus updates and vulnerability remediation
• Ensure compliance with organizational and client IT security policies and procedures.

Junior System Administrator

Proposal Manager

• Create the layout, formatting, and design of proposals in compliance with client requirements.
• Draft proposal portions such as introduction, overview, project approach, and cover letter.
• Manage the entire proposal creation process, including but not limited to creation of compliance matrices and drafts, preparing all materials required for color team reviews, facilitating color team meetings and other necessary meetings, and overseeing final production.
• Synthesize proposal materials in a client-ready package.
• General to advanced knowledge of procurement websites of government agencies and departments.
• Understand how to utilize the tools offered by each website to highlight current and future opportunities.
• Perform daily queries on procurement websites, ability to provide a preliminary evaluation of opportunities for a potential bid.
• Manage past performance citations, resumes, and proposal reuse materials libraries.
• Interface with sub’s and prime to gather proposal document data.
• Understand capabilities/offerings and how they can possibly translate into potential work.
• Ability to make the right call regarding opportunities and their applicability to company capabilities and client alignment.
• Knowing when to escalate opportunities to the next level.
• Ability to format documents into a succinct, cohesive format based on marketing or proposal guidelines and templates.
• Ability to work closely with Executive Management, multiple Subcontractors, and Government stakeholders.
• Communicates the progress of proposals to Executive Management.
• Ability to be flexible and work in a problem-solving environment.
• Outstanding work habits and dedication to the company and its success.
• Ability to work in a repetitive environment, maintaining focus and understanding of the objectives of the role.
• Meet commitments and maintain status updates in TechnoMile.

Senior Proposal Manager

Software Engineer

• Design, develop, and deploy custom SharePoint solutions, including web parts, workflows, forms, and dashboards.
• Customize and extend SharePoint sites using client-side and server-side development (e.g., PowerShell, JavaScript, SPFx, C#, .NET).
• Integrate SharePoint with external systems, APIs, and enterprise applications.
• Develop and maintain automated business processes using SharePoint Designer, Power Automate, and related tools.
• Administer SharePoint environments, including site collections, permissions, and security groups.
• Perform migrations and upgrades of SharePoint environments, ensuring data integrity and minimal downtime.
• Troubleshoot and resolve complex issues related to SharePoint performance, integration, and user experience.
• Develop and maintain technical documentation, user guides, and standard operating procedures.
• Collaborate with business analysts, project managers, and stakeholders to gather requirements and translate them into SharePoint solutions.
• Mentor junior developers and contribute to the development of SharePoint best practices and governance standards.
• Participate in code reviews, testing, and quality assurance activities for SharePoint solutions.

Senior SharePoint Developer

Translator

• Facilitates effective communication between individuals experiencing language barriers and organizations, agencies, or service providers.
• Ensures accurate and culturally sensitive interpretation of spoken or signed language in a variety of settings.
• Adheres to professional ethics and confidentiality standards while contributing to equitable access to resources.

Interpreter – Cantonese

Full-stack Engineer

• Implement and sustain both front-end user interfaces and back-end systems using technologies such as Java, Spring Boot, and contemporary JavaScript frameworks including React and Angular.
• Oversee the entire application lifecycle, encompassing database architecture, API integration, rigorous testing, and seamless deployment processes.
• Understand organizational business objectives and operational challenges, identifying and evaluating alternative technical solutions to address these needs.
• Conduct comprehensive studies and performs detailed cost/benefit analyses of proposed alternatives to ensure optimal and cost-effective solutions.
• Analyze user requirements, business procedures, and existing problems to identify automation opportunities and process improvements.
• Collaborate with personnel from relevant organizational units to assess current operational processes, identify procedural gaps, and gather specific requirements for data input, data summarization, and report formatting.
• Prepares detailed documentation outlining user needs, required program functions, and necessary steps for the development or modification of computer programs.
• Reviews current computer system capabilities, technical specifications, and scheduling limitations to determine the feasibility of requested programs or modifications within the existing environment.
• Designs, develops, implements, and maintains modern, scalable, cloud-native applications utilizing Angular and Java technologies.
• Refactors and modernizes legacy systems by decomposing monolithic applications into microservices architectures in accordance with industry best practices.
• Develops and maintains responsive, user-friendly front-end interfaces using Angular, ensuring seamless user interactions and accessibility across platforms.
• Engineers and delivers secure, reliable, and observable backend services, adhering to best practices for cloud-native and microservices architectures.
• Other duties as assigned.

Full Stack Developer

• Analyze, evaluate, and document business processes, workflows, and system interactions.
• Develop comprehensive business, functional, and technical requirements specifications.
• Translate high-level business objectives into detailed user stories, use cases, and acceptance criteria.
• Perform gap and impact analysis to identify opportunities for process improvement and solution optimization.
• Ensure requirements traceability throughout the project lifecycle, maintaining alignment between business needs and delivered solutions.
• Collaborate with project managers, developers, testers, and other technical staff to support requirements validation and solution design.
• Conduct stakeholder interviews and workshops to clarify requirements and address ambiguities.
• Prepare and maintain detailed requirements documentation, process models, and business analysis artifacts.
• Support change management and configuration control processes, assessing the impact of requested changes.
• Assist in the development of test plans and cases to verify requirements implementation and solution quality.
• Communicate requirements, analyses, and recommendations to stakeholders, leadership, and delivery teams.

Senior Business Analyst, Requirements Engineer

DevOps Engineer

• Ensure the reliability, availability, performance, and scalability of production systems using software engineering practices.
• Collaborate closely with development teams to design, build, and maintain resilient, observable, and automated platforms that meet defined service level objectives (SLOs).
• Develop and implement automation tools to streamline manual and repetitive operational tasks.
• Document processes, workflows, and system configurations to support ongoing operations and future enhancements.
• Continuously monitor production systems, proactively addressing incidents and performance issues.
• Participate in capacity planning and ongoing improvements to system resilience and scalability.
• Maintain effective communication with executive management, business stakeholders, and cross-functional technical teams.
• Stay current with emerging site reliability engineering practices, tools, and technologies.