Cayuse Holdings

Backend Engineer

• Design, develop, and maintain web applications and APIs using the ASP.NET framework, C#, Entity Framework, and SQL Server
• Develop and maintain rich, responsive front-end user interfaces using React, TypeScript, JavaScript, HTML5, and CSS3
• Design and implement both front-end and back-end components, ensuring seamless integration and consistent user experiences
• Apply software design and architectural patterns (e.g., layered architecture, dependency injection, repository pattern) to build scalable and maintainable solutions
• Design, implement, and consume RESTful APIs and other integration approaches (e.g., RPC) as required
• Ensure application performance, scalability, security, and reliability through effective coding, optimization, and use of appropriate patterns and tools
• Write clean, testable, and well-documented code following industry best practices, internal standards, and style guidelines
• Conduct thorough testing, including unit, integration, and system testing, and support automated test coverage where possible
• Troubleshoot and resolve complex technical issues, performance bottlenecks, and defects across the full stack
• Participate in and contribute to code reviews, providing constructive feedback and ensuring adherence to standards and best practices
• Collaborate closely with product managers, UX/UI designers, QA engineers, and other developers to define, design, and deliver new features and enhancements
• Use Git/GitLab for source control, branching, merging, and code review workflows
• Contribute to continuous improvement of development processes, tooling, coding standards, and team practices
• Stay current with emerging technologies, frameworks, and best practices in .NET, React, and cloud-native development, and recommend their adoption where appropriate

.NET, React Full Stack Developer

QA Engineer

• Design, develop, and execute test cases (automated and manual) for web-based and enterprise applications, ensuring thorough coverage of functional and non-functional requirements.
• Collaborate with development and product teams throughout the software development lifecycle (SDLC) to understand requirements, clarify acceptance criteria, and embed quality early in the process.
• Identify, document, and track software defects using established processes and tools, ensuring issues are clearly described, reproducible, and prioritized in alignment with business needs.
• Test front-end frameworks and user interfaces for functionality, usability, accessibility, and cross-browser/cross-device compatibility.
• Analyze test results and trends to provide clear, actionable feedback and recommendations to developers and stakeholders.
• Participate in test planning and estimation activities, contributing to test strategies, test plans, and level-of-effort estimates.
• Contribute to status and scrum meetings, communicating test progress, risks, and issues in a timely and transparent manner.
• Maintain and update test documentation, including test plans, test cases, test data, and test execution reports, ensuring traceability to requirements.
• Leverage scripting and automation frameworks (.NET, Python, Bash, PowerShell, JavaScript/TypeScript) to expand automated test coverage and improve regression testing efficiency.
• Support CI/CD practices by integrating test suites into pipelines (e.g., GitLab CI) to enable continuous testing and rapid feedback.

Quality Assurance Tester

Customer Support

• Provide advanced technical, operational, and training support to end users and technical teams for PC desktop hardware, output devices (e.g., printers, scanners), and standard/software packages.
• Install, configure, and test PC desktops, laptops, output devices, and other peripherals to ensure proper functionality and compliance with organizational standards.
• Configure operating systems, including applying baseline images, setting system parameters, and ensuring adherence to security and configuration policies.
• Install, configure, and validate shrink‑wrap software and other application software packages, including performing version checks, license verification, and required patches or updates.
• Troubleshoot incidents involving PCs, output devices, and peripheral equipment by performing detailed hardware and software diagnostics to identify root causes and implement corrective actions.
• Coordinate and track hardware repairs and replacement activities with vendors, maintenance providers, and internal stakeholders, ensuring timely resolution and minimal downtime.
• Resolve output device and desktop system problems that require coordination between end users and local area network (LAN) components, including escalating issues to network or system administrators when appropriate.
• Participate in the evaluation and optimization of system configurations, software deployments, and desktop standards to improve performance, reliability, and user experience.
• Document incidents, resolutions, configuration changes, and installation procedures in the approved ticketing or knowledge management systems to support repeatable processes and continuous improvement.
• Provide user training and one-on-one assistance on hardware, software, and peripheral usage, ensuring users understand capabilities, best practices, and basic troubleshooting steps.
• Assist in developing and maintaining standard operating procedures (SOPs), checklists, and support documentation for PC and output device deployment, configuration, and support activities.

SME Computer User Support Specialist

Salesforce Analyst

• Collaborate with business stakeholders to understand processes, scope and pain points.
• Document functional requirements, user stories, and acceptance criteria.
• Align requirements working with Salesforce solution team.
• Conduct business gap analysis & FIT Gap analysis.
• Ability to run Salesforce reports and dashboards and perform data analysis.
• Own Requirements end to end.
• Work closely with architects and developers to share requirements and provide clarity on solutions.
• Validate solutions against business needs and Salesforce best practices.
• Conduct demo and smoke testing of delivered solutions.
• Identify opportunities for automation and process improvements within Salesforce.
• Support UAT, triage defects, smoke test , validate defects, and ensure successful deployment.
• Act as a liaison between business and technical teams, ensuring clear communication and alignment.
• Prepare user guides and conduct training sessions for end-users.

Salesforce Business Analyst

Technical Project Manager

• Own the technical delivery of Azure projects from Requirement through deployment.
• Ensure adherence to Azure Well-Architected Framework, governance, and security standards.
• Ability to build consensus and drive offshore global development teams to deliver build and QA.
• Work with product owners and managers to track requirements, UAT closure, Communication, and Training.
• Review cloud designs and provide guidance to the Solution team.
• Oversee integration with third-party systems, SaaS platforms (like Salesforce), and legacy on-prem applications.
• Own data migration strategies; possess deep-dive knowledge of ETL/ELT activities (Azure Data Factory) and environment rollouts.
• Provide direction on solutioning, technical delivery guidance, and identifying requirement gaps.
• Lead and mentor cloud engineers, data engineers, business analysts, and quality assurance teams.
• Foster collaboration between product owners, business stakeholders, and technical infrastructure teams.
• Act as the primary technical point of contact for business and IT leadership regarding Azure initiatives.
• Identify gaps in the translation of business requirements into technical cloud specifications.
• Provide status on progress and monitor milestones and task delivery across multiple workstreams.
• Implement robust testing strategies and ensure compliance with data privacy regulations (e.g., HIPAA, GDPR, or industry-specific environmental regs).
• Work with QA management to align on schedule and execution of testing adhering to organizational goals.
• Stay updated on Azure roadmaps, new services, and emerging cloud technologies. Recommend enhancements to optimize cloud performance, cost (FinOps), and user experience.

Azure Technical Delivery Manager

Business Analyst

• Collaborate with business stakeholders to understand complex environmental waste processes, compliance scope, and operational pain points.
• Document functional requirements, user stories, and acceptance criteria for cloud-native applications and data pipelines.
• Align requirements by working closely with the Azure solution architecture team.
• Conduct business gap analysis and Fit-Gap analysis between legacy systems and Azure cloud target states.
• Ability trun Azure Monitor logs, Power BI reports, and dashboards tperform operational data analysis.
• Own requirements end-to-end throughout the project lifecycle.
• Work closely with cloud engineers and developers tshare requirements and provide clarity on scope.
• Validate proposed cloud solutions against business needs and Azure Well-Architected Framework best practices.
• Conduct demos and smoke testing of delivered Azure services and integrated features.
• Identify opportunities for automation (via Logic Apps or Azure Functions) and process improvements within the Azure environment.
• Map current-state vs. to-be business processes to drive cloud efficiency.
• Support User Acceptance Testing (UAT), triage defects, perform smoke tests, and validate bug fixes to ensure successful deployment.
• Act as the primary liaison between business units and technical cloud teams, ensuring clear communication and strategic alignment.
• Prepare technical user guides and conduct training sessions for end-users on new Azure tools and interfaces.

Azure MDM Business Analyst

Solutions Engineer

• Design and implement AI-powered solutions integrated with Halo ITSM and third-party platforms.
• Develop use cases leveraging Generative AI, Agentic AI, Retrieval Augmented Generation (RAG), and workflow automation.
• Design AI architectures utilizing Halo Open APIs, enterprise applications, knowledge repositories, and operational data sources.
• Evaluate emerging AI technologies and recommend practical business applications.
• Build proof-of-concepts and pilot programs for customers.
• Conduct AI discovery workshops with customers.
• Identify opportunities to improve service delivery, automation, knowledge management, and user experience through AI.
• Translate business requirements into AI solution designs.
• Present technical and business concepts to both technical and executive audiences.
• Act as a trusted advisor for AI strategy and adoption.
• Develop integrations between AI platforms and enterprise systems.
• Build AI-powered assistants, knowledge search solutions, virtual agents, and automation workflows.
• Implement AI governance, security, and data privacy best practices.
• Create reusable frameworks, accelerators, and templates.
• Support production AI solutions and troubleshoot complex issues.
• Define AI service offerings and go-to-market strategy.
• Mentor developers, consultants, and junior technical resources.
• Establish AI architecture standards and delivery methodologies.
• Assist with sales opportunities, solution demonstrations, and proposal development.
• Help build a scalable AI consulting and implementation practice.

AI Solutions Architect – Practice Lead

Software Engineer

• Design, develop, and support integrations between HaloITSM and third-party systems.
• Develop API-based, database-driven, file-based, and event-driven integrations.
• Participate in customer discovery sessions to gather business and technical requirements.
• Translate business requirements into technical integration solutions.
• Troubleshoot and resolve complex integration and data synchronization issues.
• Create technical documentation, integration specifications, and deployment procedures.
• Lead integration projects from design through implementation and support.
• Mentor and guide junior integration developers and consultants.
• Review technical designs and code developed by team members.
• Assist with estimating effort and defining project delivery approaches.

Integration Architect – Senior Developer

Engineer

• Analyze and review vulnerability findings impacting cloud-hosted resources as identified by approved scanning tools and other monitoring mechanisms.
• Assess the applicability, prioritization, and risk impact of identified vulnerabilities in cloud infrastructure, platform services, and dependent components.
• Implement remediation measures such as security patching, configuration changes, and hardening within required timelines.
• Conduct validation to ensure the successful resolution of identified vulnerabilities and closure of remediation tasks.
• Perform cloud-based patching and update activities for supported workloads using standardized company processes.
• Implement temporary mitigations or compensating controls for vulnerabilities when vendor patches or immediate solutions are unavailable.
• Document and maintain detailed remediation records, including evidence of actions taken, in accordance with compliance and audit requirements.
• Provide regular updates on remediation activities, status, and progress for reporting to leadership, security teams, and auditors.
• Collaborate with cross-functional teams, including Security, Cloud Architecture, and Application Teams, to address complex or multi-platform vulnerabilities.
• Identify recurring vulnerability patterns, bottlenecks in remediation processes, and propose process improvements to streamline operations and enhance the overall security framework.
• Contribute to organizational initiatives aimed at reducing technical debt and enhancing the cloud infrastructure's security and resilience over time.
• Other duties as assigned.

Cloud Vulnerability Remediation Engineer

Artificial Intelligence

• Deliver advanced second-tier technical assistance to end users across PC, server, mainframe, storage, and associated hardware and software environments.
• Serve as the primary point of contact for local server, network, and telecommunications repair activities supporting District infrastructure components.
• Administer, manage, and maintain current and future Microsoft (MS) Windows Server operating systems across both physical and virtual environments.
• Support hardware and software technology refresh efforts, ensuring compliance with established milestones while coordinating with application owners to minimize operational disruption.
• Adhere to established change management principles and procedures on a daily basis, including drafting formal Change Requests and obtaining required approvals.
• Assist with storage and data management activities, with a specific focus on file and folder permission administration.
• Implement applicable DISA Security Technical Implementation Guides (STIGs) and remediate identified security vulnerabilities.
• Support the operational transition of enterprise solutions into the production environment, ensuring stability and continuity of services.
• Work Remedy incident and service request tickets, providing initial triage and analysis of complex issues prior to escalation or resolution.

Senior Network & Computer System Admin, AI

• Provide advanced technical, operational, and training support to end users and technical teams for PC desktop hardware, output devices (e.g., printers, scanners), and standard/software packages.
• Install, configure, and test PC desktops, laptops, output devices, and other peripherals to ensure proper functionality and compliance with organizational standards.
• Configure operating systems, including applying baseline images, setting system parameters, and ensuring adherence to security and configuration policies.
• Install, configure, and validate shrink‑wrap software and other application software packages, including performing version checks, license verification, and required patches or updates.
• Troubleshoot incidents involving PCs, output devices, and peripheral equipment by performing detailed hardware and software diagnostics to identify root causes and implement corrective actions.
• Coordinate and track hardware repairs and replacement activities with vendors, maintenance providers, and internal stakeholders, ensuring timely resolution and minimal downtime.
• Resolve output device and desktop system problems that require coordination between end users and local area network (LAN) components, including escalating issues to network or system administrators when appropriate.
• Participate in the evaluation and optimization of system configurations, software deployments, and desktop standards to improve performance, reliability, and user experience.
• Document incidents, resolutions, configuration changes, and installation procedures in the approved ticketing or knowledge management systems to support repeatable processes and continuous improvement.
• Provide user training and one-on-one assistance on hardware, software, and peripheral usage, ensuring users understand capabilities, best practices, and basic troubleshooting steps.
• Assist in developing and maintaining standard operating procedures (SOPs), checklists, and support documentation for PC and output device deployment, configuration, and support activities.
• Other duties as assigned.

• Provides advanced technical, operational, and end‑user training support for personal computer workstations and associated software, both remotely (phone, remote tools) and on‑site.
• Installs, configures, and tests desktop and laptop computers, printers, and related peripheral devices to ensure proper functionality and compliance with organizational standards.
• Configures operating systems, user profiles, and system settings, and installs commercial off‑the‑shelf (COTS) and other authorized application software to meet user and mission requirements.
• Troubleshoots and resolves incidents involving printers, computers, and peripheral equipment, performing detailed hardware and software diagnostics to identify root causes.
• Coordinates and tracks hardware repairs and replacement activities with vendors, maintenance providers, and internal stakeholders to restore services within required timeframes.
• Resolves computer system and connectivity issues, including coordinating with users, network administrators, and other local area network (LAN) components to restore and optimize system operations.
• Participates in the assessment and evaluation of system configurations, software deployments, and workstation standards, providing recommendations for improvements to performance, reliability, and user experience.
• Other duties as assigned.