Desktop Technician III

Cayuse Holdings

Desktop Technician III delivering on-site Tier II hardware, software, network, and VoIP support for Cayuse client facilities. Troubleshooting, deploying devices, documenting incidents, and supporting users across regional sites.

Posted 8/5/2026full-timeNashville • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier II IT support, including installation, configuration, and troubleshooting of hardware and software across various devices and platforms. Proficient in maintaining compliance with security protocols while delivering exceptional customer service and support in diverse environments.

Highest-signal resume keywords

Tier II IT SupportMicrosoft Windows SupportGIS and AutoCAD ProficiencyNetwork Connectivity SupportCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportLaptop SupportMobile Device SupportPrinter TroubleshootingHardware InstallationSoftware TroubleshootingNetwork SupportTicketing System DocumentationEnd-User TrainingOperating System Support

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsProblem-Solving SkillsAttention to Detail

Tools & Technologies

Microsoft OfficeGoogle MailVoIP EquipmentLANsWANs

Certifications & Qualifications

Associate DegreeFavorable Adjudicated NACI

Industry Keywords

IT SupportClient ServicesSecurity ProtocolsField SupportTechnical Experience

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide independent, on-site Tier II IT support to client users across regional offices, agencies, schools, and law enforcement facilities
Install, configure, and troubleshoot desktops, laptops, mobile devices, printers, peripherals, Microsoft Windows, Microsoft Office, Google Mail, GIS, AutoCAD, and specialized applications
Diagnose and resolve complex operational issues with minimal guidance
Perform printer setup, network connectivity support, and VoIP equipment maintenance
Image and deploy devices
Provide basic end-user training and guidance
Document incidents, resolutions, and actions in the ticketing system
Assist Field Support Managers and escalate issues to higher tiers when required
Ensure compliance with security protocols
Travel to other client sites, including urban and remote rural/tribal areas, to maintain service continuity
Report to the Project Manager

Requirements

What you’ll need

Associate Degree or combination of education and experience, or tradeoff between education and experience
Minimum of 3 years of related technical experience supporting desktop computers, laptops, mobile devices, printers, scanners, local area networks, servers, and network switches
Experience installing and troubleshooting hardware and software
Ability to support Microsoft operating systems
Working knowledge of Microsoft Office and Google Mail
Ability to support specialized software such as GIS and AutoCAD, or similar software/general business applications
Familiarity with standalone and network computers, LANs, and WANs
Ability to work with minimal guidance
Must obtain and maintain a favorable adjudicated NACI
Must be able to pass a background check and possible additional project/client checks
Strong interpersonal, verbal, and written communication skills
Excellent organizational, analytical, problem-solving, and attention-to-detail skills
Ability to multitask and prioritize in a fast-paced environment with changing priorities
Adaptable, self-motivated, and able to work independently and on a multifunctional team
Strong customer service and de-escalation skills
Ability to handle sensitive and confidential information appropriately
Ability to research and learn new software
Must be physically and mentally able to perform duties for extended periods
Ability to use a computer and office productivity tools with sufficient speed
Must be able to establish a productive and professional workspace
Must be able to sit for long periods while looking at a computer screen
May be required to work outside normal business hours and travel for business or professional development

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off
Flexible schedule may include holidays
Business travel and professional development opportunities may be required