Banner Health

Representative

• Take inbound calls answering questions from providers and their staff members
• Answer complex questions regarding coverage, benefits and other inquiries
• Provide excellent customer service with a goal of first call resolution
• Research and respond to provider inquiries and escalated calls
• Work cohesively with parties to resolve issues and deliver customer service
• Provide timely information to providers regarding claims and payments
• Identify and resolve managed care issues concerning claims
• Assist in resolving provider appeals and provide education to physicians and their staff
• Work on special projects as assigned
• Meet quality, quantity, and timeliness standards

Provider Experience Center Representative

Business Support

• Provides administrative services and assistance requiring occasional discretion and judgment • Coordinates a unique set of processes and/or services for an assigned area such as contracting, claims, sales, recruitment, services or billing • Reviews and/or audits documents, forms or invoices for appropriateness/accuracy • Corresponds with customers, patients, potential candidates, and vendors • Maintains records and/or files for assigned area • Prepares, collates, and distributes various reports • May maintain supply inventories • Works independently under general supervision • Represents the company as a primary point of contact to outside entities

Business Support Assistant – Oncology

Patient Access Representative

• Greet patients and ensure patient safety
• Verify insurance and process registration
• Collect patient financial liability and assist with financial counseling
• Ensure all documentation is compliant and accurate
• Collaborate with clinical teams for optimized patient flow
• Use multi-system technology for intake and record-keeping

Acute Patient Access Services Representative

Medical Assistant

• Assists technologists and/or nurses with non-technical, patient and procedure-related duties
• Performs various tasks associated with department’s daily operations like greeting patients, answering incoming calls, scheduling appointments, and providing general information
• Enters patient information into the computer, scans documents into PACS, and maintains patient records
• Provides support in the acquisition and distribution of digital patient records
• Confirms patient demographics and insurance information, may calculate and collect copays
• Prepares physician schedules, reconciles charge tickets, and forwards completed tickets to billing office
• Assists in pre and post procedure room preparation, adheres to radiation safety policies, and escorts patients
• Maintains adequate levels of office, dietary, and medical supplies
• Works in a fast-paced environment with a strong focus on customer service

Medical Imaging Assistant

• Receives, documents, researches and responds to customer inquiries
• Prepares and/or initiates a variety of correspondence/documents in response to customer inquiries
• Facilitates timely research and issue resolution
• Works cohesively with team members to ensure delivery of outstanding customer service
• Fulfills informational needs of clients for care coordination of members
• Services inbound and outbound customer and staff communications

Service Center Representative

General

• Collaborate in the design, implementation, and ongoing operational support of clinical technologies
• Develop, analyze, and maintain statistical and performance data
• Partner closely with clinical subject-matter experts, informatics colleagues, and IT teams
• Deliver integrated solutions that translate data into meaningful insights
• Optimize clinical systems design to meet organizational improvement objectives
• Foster teamwork through collaboration with department leaders and clinicians

Registered Nurse, Health Informatics Specialist

Pharmacist

• Collaborate with Pharmacists, Pharmacy Technicians, providers and supporting staff at the clinics, and community pharmacies
• Filter out refill requests that the program doesn’t support
• Work up and screen patient charts for relevant information
• Follow standard procedures for documentation
• Answer phone calls from patients to process their refill requests
• Navigate various systems (Cerner, Genesys, and Microsoft applications)
• Involves being on the phones for the full day, answering incoming calls from patients related to their medication refills
• Requires availability every day of the week, Monday to Sunday, between the hours of 6AM and 7PM depending on business needs with potential for rotating Saturdays and holiday rotation

Senior Ambulatory Pharmacy Technician

Manager

• Authorize initial admitting and do concurrent reviews for medical necessity
• Work with facilities and out-patient providers
• Collaborate with other reviewers regarding changes in patient care
• Monitor care to ensure treatment is appropriate and effective
• Assess member's plan of care and develop, implement, monitor and document utilization

Behavioral Health Utilization Care Manager

Systems Engineer

• work closely with cross-functional teams to assess cybersecurity risk, validate control effectiveness, and ensure policy compliance across complex healthcare technology environments
• evaluate technical implementations, identify potential gaps, and ensure appropriate evidence is in place to support regulatory and security requirements
• bridge the gap between technical teams and governance functions, ensuring that risk decisions are informed, accurate, and aligned with both business and compliance objectives
• support process enhancement and redesign efforts to streamline Cybersecurity delivery
• review and analyze the effectiveness and efficiency of existing systems and processes
• provide insight into scope and parameters of required analysis in order to define outcome criteria and deliver measurable actions as part of daily efforts as well as in projects
• contribute to the determination of key data points and generate actionable metrics
• support research efforts to make recommendations
• operate in compliance with all federal, state, and local mandated information security laws, rules, and guidelines

Cybersecurity GRC Business Systems Analyst II

Backend Engineer

• Lead the design of complex, multi-domain healthcare solutions using Azure, AWS, and hybrid architectures
• Architect AI/ML-enabled applications for predictive analytics, clinical decision support, and operational efficiency
• Define and enforce architecture governance, ensuring adherence to HIPAA, HITECH, PCI, NIST 800-53, and internal security standards
• Develop cloud adoption roadmaps, including Azure Landing Zones or AWS Landing Zones, hybrid connectivity, and more
• Evaluate and select vendor solutions, balancing innovation, cost, compliance, and operational readiness
• In collaboration with Enterprise Architects, create and maintain architectural artifacts, archetypes, reference architectures, and capability roadmaps for enterprise consumption and integration to the Enterprise Architecture roadmap
• Provide thought leadership in AI ethics, data governance, and healthcare-specific deployment strategies
• Collaborate with Enterprise Architects, executives, clinicians, and IT Leaders to align technology with business goals
• Relentless focus on delivering outcomes and value to our business in partnership with Senior Leadership, stakeholders, and vendor partners to develop architectures, strategies, and guidance in support of strategic initiatives

Senior Data Platform Architect

Recruitment

• Evaluates patients’ functional abilities and limitations to determine appropriate intervention.
• Develops a plan of care and treatment goals, as ordered by physician or other referral source.
• Implements individualized treatment plans that consider patients’ physical, social, spiritual, cultural, educational, and age-specific needs.
• Ensures that treatment plans are supported by standard practices and/or current literature.
• Re-evaluates treatment plans, as needed, to ensure maximum patient benefit.
• Educates patients, family, and other care providers to promote patient participation and attainment of therapeutic program goals.
• Provides individualized home programs with clear instructions.
• Documents patient treatment according to professional and regulatory standards.
• Participates in the provision of training to other staff and students.
• Follows plan of care to accomplish functions within established procedures and scope of practice.
• Makes independent judgments based on specialized knowledge.
• Confers with supervisor on any unusual situations.

NICU Speech Pathologist

Security Engineer

• Protect patient safety and privacy
• Identify weaknesses in internal and internet-facing systems
• Drive remediation plans with system owners
• Communicate information to stakeholders via dashboards and reporting
• Review exception requests for threat and risk
• Design and implement cybersecurity solutions
• Manage Cyber systems and ensure they are tuned and on the current release

Cybersecurity Engineer II

Per Diem

• Scheduling medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers
• Receiving and initiating calls to/from patients, providers, provider offices and facilities
• Providing patients with information and pre/post-test instructions
• Effectively communicating and building impactful relationships through written, digital, and verbal channels

Oncology Scheduling Specialist, Per Diem

Quality Specialist

• Perform clinical validation to ensure measure accuracy and compliance with CMS requirements
• Conduct medical record abstraction for assigned measures
• Identify and resolve data and logic discrepancies in collaboration with internal teams and external vendors
• Support timely and accurate regulatory submissions
• Ideally, team members will be assigned to either Validation or Abstraction
• Cross-training will be provided to support workload balancing and team flexibility.

RN Quality Measure Specialist

• Assisting clinicians and nursing staff in providing medical care
• Taking and recording vital signs and symptoms
• Assisting providers with exams and minor in-office procedures
• Coordinating and managing patient care including scheduling
• Providing clerical support with patient/client notifications
• Maintaining a clean, functional environment
• Monitoring inventory including medication and immunizations
• Developing and maintaining effective communication