Banner Health

Nurse

• Manage incoming member/patient calls to evaluate purpose and acuity using established protocols and nursing assessment
• Recommend appropriate care disposition and follow up as necessary
• Provide treatment recommendations, options, and care resolution
• Review relevant healthcare information and document call purpose, information, assessment, interventions, responses, and disposition plans
• Provide education to the public and other health professionals
• Participate in continuous quality improvement projects
• Facilitate referrals to physicians, services, and facilities, or direct individuals to appropriate departments
• Research member history using databases and electronic health systems to coordinate care
• Assess acuity and triage callers to the appropriate level of care
• Participate in quality assurance and improvement processes
• Coordinate care by connecting members with appropriate services and departments
• Provide direction and supervision to licensed and non-licensed personnel
• Interact with patients, families, physicians, staff, healthcare providers, community agencies, and external contacts

Registered Nurse, RN, Triage

Educator

• Assist with the development of education and training materials
• Conduct and coordinate training and development for Health Information Management staff, Banner staff, and physicians/providers
• Provide technical staff training on information systems components of the medical records database system
• Create and maintain department training materials, tools, and records
• Conduct new-hire skill assessments, department-specific orientation, and initial task/function training
• Provide continuing education and annual regulatory updates
• Assess skills, competencies, and learning needs for new hires, staff, and management
• Plan and coordinate orientation programs
• Develop and maintain education calendars and continuing education/orientation records
• Provide onsite support of trainees and act as a knowledge resource for staff
• Troubleshoot HIMS electronic application issues and review clinical documentation for accurate coding, reimbursement, and compliance
• Work with regional/system-wide teams to develop HIMS educational materials and promote standardized practices
• Collect data, compile reports and graphs, and present findings at committee and department meetings
• Coordinate and perform clinical pertinence and interdisciplinary chart reviews
• Maintain current Health Information Management Systems knowledge and research regulatory guidelines
• Work independently under general supervision while supporting HIMS, Financial Services, Clinical Documentation, and integrated healthcare teams

Educator, Physicist

Financial Planning and Analysis

• Greet patients and families and provide front-office customer service
• Perform pre-registration and registration processes
• Assist with check-in, forms, intakes, scheduling, and insurance cards
• Answer phones and take messages
• Calculate patient liability and collect deposits, co-payments, and patient payments
• Coordinate, clarify, and communicate financial aspects of the care continuum
• Determine initial authorizations with the clinical care team
• Obtain and verify insurance benefit information and authorizations
• Document insurance, authorization, provider, and treatment-plan information in the patient records system
• Provide financial counseling and explain benefits, billing issues, company financial policies, and payment options
• Assist uninsured patients and families with alternative funding and community resources
• Liaise between patients, the Patient Financial Services department, payers, clinical teams, and physician office staff
• Resolve outstanding issues and patient concerns and support account receivables performance
• Provide leadership, training, and resources to financial team members as needed
• Work independently under general supervision in a fast-paced, high-volume environment

Front Office Patient Financial Representative, Ophthalmology

Human Resources

• Serve as a trusted advisor to senior leaders and HR Partners
• Lead the design, delivery, and continuous improvement of executive development strategy and programs
• Own Executive Leader Orientation
• Design and facilitate executive learning experiences, leadership sessions, workshops, training sessions, and executive briefings
• Consult on individual development plans for executive successors and high-potential leaders
• Provide executive coaching
• Lead talent development, talent planning, workforce pathing, and skills programs
• Provide strategic guidance for talent management programs aligned with organizational strategy
• Identify innovation opportunities and develop solutions for current and future issues
• Use external research, benchmarking, business analysis, evidence-based practices, and data-driven insights to improve programs
• Create and manage project lifecycles, milestones, timelines, resources, scope, risks, and deliverables
• Maintain statistics and reports; present operational and program recommendations to leadership and stakeholders
• Plan and implement change management approaches and communication plans
• Conduct post-project and post-program evaluations and incorporate feedback into future iterations
• Lead and collaborate with peers and senior leadership across Banner Health
• Participate in or lead taskforces supporting talent strategies and facility activities
• Serve as a knowledge, quality, and process subject matter expert
• Lead talent management solutions and programs that enhance team member development and growth
• Provide leadership and mentorship in talent management, change management, communication, research, data analysis, and program implementation

Senior Talent Management Consultant

Security Engineer

• Lead the design, development, configuration, implementation, tuning, and maintenance of cybersecurity solutions
• Resolve technical and business issues related to threat and vulnerability management, identity management, security operations, forensics, and data protection
• Work with Cybersecurity Architects to execute strategic cyber initiatives
• Evaluate security components of networks, applications, and end-user devices
• Ensure new systems meet regulatory and technical standards
• Lead root-cause analysis of cybersecurity systems and identify improvement opportunities
• Integrate cyber products with applications, networks, end-user devices, and servers
• Design and implement cybersecurity solutions, upgrades, and enhancements
• Provide technical expertise and operational support for cybersecurity solutions
• Develop and maintain secure baseline configurations
• Conduct technical assessments for policy, standards, and regulatory compliance
• Author and revise cybersecurity standards, policies, and procedures
• Lead cybersecurity projects, including scope, requirements, budgeting, work breakdown, and operational handoff
• Identify threats, develop defense measures, evaluate system changes, and recommend security enhancements
• Research and draft cybersecurity white papers
• Support cybersecurity operations staff in resolving complex issues
• Lead work across cyber resources and collaborate with cross-functional IT teams
• Mentor less experienced team members
• Participate in on-call and after-hours incident response

Cybersecurity Engineer III

Technician

• Perform maintenance activities across electrical, plumbing, painting, HVAC, refrigeration, and general maintenance functions
• Respond to maintenance requests, determine priorities, and take required action
• Operate and maintain equipment and related services; conduct building inspections
• Follow OSHA building safety guidelines and keep work areas clean and safe
• Maintain computerized temperature controls and adjust building temperatures as needed
• Maintain supplies inventory and administer building key-control processes
• Coordinate maintenance of security access systems, card readers, gate arms, and cameras with Security
• Oversee facility projects and direct internal and external customers to ensure completion
• Review and maintain maintenance documentation and building as-builts
• Provide operation and maintenance services as the facility's single maintenance responder
• Determine whether work is performed in-house or requires contract services
• Coordinate coverage during absences and cross-train as needed

Senior Maintenance Technician

• Conduct pre-registration and registration processes
• Verify patient eligibility and insurance benefits
• Obtain authorizations and submit service notifications
• Verify patient demographics and accurately enter information into the A/D/T system
• Collect patient responsibility payments and meet collection targets
• Document registration information to maximize reimbursement and minimize denials and penalties
• Provide financial counseling to patients and families when appropriate
• Explain financial policies and available resources
• Assist patients with Medicaid and financial assistance applications
• Liaise with patients, billing departments, vendors, physician offices, and payors
• Resolve outstanding issues and patient concerns
• Communicate with physicians, clinical and hospital staff, nursing, and Health Information Management Services
• Complete daily assignments and work lists
• Maintain electronic productivity logs and accurately input information
• Identify process-improvement opportunities and support teamwork
• Perform additional patient and financial services tasks, including transporting patients, precepting new hires, recapping or posting daily deposits, and other team assignments
• Work independently under regular supervision in a fast-paced, high-volume, multitasking environment
• Prioritize work to ensure patient-care needs are handled appropriately and timely

Patient Financial Services Representative

Recruitment

• Visit patients to obtain or discuss menu selections based upon dietary orders
• Enter or record daily patient meal selections and preferences for one or more patient units
• Use judgment with modified diets, food and menu knowledge, and request Diet Tech or Dietitian assistance when needed
• Edit patient menus as required
• Set up tray work stations, prepare and portion assigned foods, and assemble patient trays
• Deliver and serve meals, including handling special requests, snacks, and nourishments
• Provide customer service by phone or in person and resolve complaints effectively and efficiently
• Maintain food handling and sanitation standards to meet licensing agency requirements
• Interact with patients, families, food service staff, nursing staff, dietetic technicians, and dietitians
• Follow work routines, work quickly and correctly, and resolve minor problems with patient menus and trays

Room Service Attendant

Assistant

• Make patient outreach calls and follow up with provider offices to support care coordination
• Use provider portals to research and identify providers within members' service areas
• Assist communication between patients and providers
• Complete administrative tasks related to outreach and health plan support
• Research patient concerns and provide resolutions in collaboration with team members
• Collect and document client data in the medical record
• Coordinate multiple appointments using scheduling systems
• Provide care-gap lists to the multidisciplinary team and coordinate closure of gaps/issues
• Follow up with members, assess needs and obstacles, and address health literacy, cultural issues, and social-class barriers
• Meet and accompany patients and families to initial provider appointments around acute and post-acute transitions
• Establish collaborative relationships with physicians, payers, and healthcare team members
• Collect and communicate timely information to payers to fulfill utilization and regulatory requirements
• Educate internal healthcare team members on care management and managed care concepts
• Work independently while providing an excellent patient-care and customer-service experience

Health Services Assistant

Physician Assistant

• Prepare patients for exams and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores
• Report patient conditions that may indicate changes to clinicians
• Assist providers with examinations and minor in-office procedures, including blood pressure, respiration and pulse documentation, temperature checks, phlebotomy, ear irrigation, and EKGs
• Chaperone examinations as needed and use universal precautions and personal protective equipment
• Prioritize patient flow through the clinical process
• Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communicating test results
• Support clinicians with optimal patient care and medication administration as directed
• Provide clerical support, maintain complete medical records, and provide accurate billing information
• Clean and disinfect equipment, exam rooms, and storage areas; follow sterilization procedures and OSHA guidelines
• Perform basic equipment maintenance and coordinate repairs
• Order supplies and stock patient care areas
• Manage medication-related tasks, including expired medications, equipment, and recalls
• Complete onboarding, orientation, and simulation training as required
• Interact with providers, staff, physicians, patients, families, external contacts, and physician offices to clarify and communicate patient information

Medical Assistant, Sleep Medicine

General

• Determine which claim disputes meet acceptable criteria, screen untimely claims and resubmissions, maintain logs, categorize and track documents, and route or respond to appeals and disputes
• Assist members with healthcare questions and concerns to help prevent formal grievances or appeals
• Enter accepted appeals and claim disputes and corresponding information into CRM systems
• Create and maintain case files and review sheets for medical and claim reviews
• Update CRM records with reviewer responses and document information for referrals or transmissions
• Acknowledge appeals and claim disputes through official correspondence within AHCCCS, HCG, and CMS contractual timelines
• Protect the confidentiality of member and provider information
• Coordinate appeal information with employees, providers, Medical Director, Plan Administrator, RNs, Risk Management, attorneys, AHCCCS, HCG, CMS, and others
• Respond to calls and research and resolve member and provider questions regarding grievances, appeals, and claim disputes
• Review, date stamp, route, or respond to incoming mail
• Create and submit resolution and extension correspondence using applicable statutes, regulations, policies, and procedures
• Self-audit daily for regulatory compliance
• Gather medical records, coding, and claim documentation for reviewers
• Troubleshoot and resolve special handling requirements related to grievance and appeal issues
• Report incoming, attended, and scheduled State Fair Hearings at grievance and appeals meetings
• Work with internal departments to facilitate timely responses and inquiries
• Assist with workgroups and provide technical expertise on grievances, appeals, and claim disputes

Grievance & Appeals Coordinator

• Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores
• Report patient conditions that may indicate changes to clinicians
• Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs
• Serve as a chaperone as needed and follow universal blood and body fluid precautions and PPE requirements
• Prioritize patient flow through the clinical process
• Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communicating test results
• Provide clerical support by maintaining medical records and completing billing information accurately and promptly
• Clean and disinfect equipment, exam rooms, and storage areas; follow sterilization procedures and OSHA guidelines
• Perform basic equipment maintenance and coordinate repairs
• Order supplies and stock patient care areas
• Complete medication-related tasks, including handling expired medications, equipment, and recalls
• Maintain effective communication with internal and external customers and support patients, families, clinicians, and staff
• Complete required onboarding, orientation, and simulation training
• Work under the direct supervision of providers and interact with multidisciplinary staff and external healthcare contacts

Medical Assistant – Orthopedics Clinic

Patient Care Coordinator

• Providing personalized coordination, clarification and communication of all administrative aspects of care including patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, and scheduling of appointments.
• Partnering with the clinical care team to ensure a seamless experience for the patient and their family across the entire continuum of their treatment.
• Assisting with providing resources to help the patient maintain optimal care.
• Performing follow-up tasks identified during the patient needs assessment for management of patients across the healthcare continuum.

Patient Care Coordinator – Oncology

• Perform specialized high-acuity neuro-interventional radiographic procedures including mechanical thrombectomy, arteriovenous malformations, angioplasty, and coil embolization in accordance with departmental protocols.
• Prepare patients and work area, review cases for appropriate supplies, and anticipate physician needs.
• Operate and troubleshoot C-arms and imaging equipment while maintaining aseptic technique and radiation safety standards.
• Educate patients and families, administer radiopharmaceuticals and approved medications, produce high-quality diagnostic images, and maintain accurate documentation.
• Respond independently to interventional radiology and neuro call backs while ensuring optimal patient outcomes.
• Ensure optimal care/treatment to patient population.

Neuro Special Procedures Technologist

Research Analyst

• Process RDC and IRB submissions as needed
• Complete pre-reviews of research protocols
• Prepare meeting materials and minutes
• Issue IRB outcome letters
• Manage studies and the submission process in iRIS
• Support IRB leadership in management of the full IRB/RDC review process during meetings
• Coordinate the orientation, education and training of board members
• Assist with Association for the Accreditation of Human Research Protection Program accreditation processes
• Develop and update documents, written materials and procedures for various assigned projects
• Coordinate the collection of information necessary to assure compliance with annual reporting requirements