Health Services Assistant

Banner Health

Health Services Assistant supporting Banner Health, a nonprofit healthcare system, through patient outreach and provider coordination in Arizona. Navigating referrals, appointments, care gaps, and member needs remotely with on-site training in Mesa.

Posted 8/5/2026part-timeMesa • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient outreach, care coordination, and effective communication with healthcare teams and patients. Proficient in managing administrative tasks, utilizing scheduling systems, and addressing health literacy and cultural barriers.

Highest-signal resume keywords

Patient OutreachCare CoordinationMedical Terminology KnowledgeCustomer Service SkillsHealth Care Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical TerminologyData CollectionAppointment CoordinationCare Management ConceptsUtilization Management

Soft Skills

Time ManagementProblem-SolvingExcellent CommunicationCollaborationAdaptability

Tools & Technologies

Provider PortalsScheduling Systems

Certifications & Qualifications

Medical Assistant TrainingPatient Care Technician TrainingCertified Nursing Assistant Training

Industry Keywords

Health CarePatient CareManaged CareOccupational HealthRegulatory Requirements

About the role

Key responsibilities & impact

Make patient outreach calls and follow up with provider offices to support care coordination
Use provider portals to research and identify providers within members' service areas
Assist communication between patients and providers
Complete administrative tasks related to outreach and health plan support
Research patient concerns and provide resolutions in collaboration with team members
Collect and document client data in the medical record
Coordinate multiple appointments using scheduling systems
Provide care-gap lists to the multidisciplinary team and coordinate closure of gaps/issues
Follow up with members, assess needs and obstacles, and address health literacy, cultural issues, and social-class barriers
Meet and accompany patients and families to initial provider appointments around acute and post-acute transitions
Establish collaborative relationships with physicians, payers, and healthcare team members
Collect and communicate timely information to payers to fulfill utilization and regulatory requirements
Educate internal healthcare team members on care management and managed care concepts
Work independently while providing an excellent patient-care and customer-service experience

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
Knowledge of medical terminology, normally obtained through Medical Assistant, Patient Care Technician, or Certified Nursing Assistant training
2 years of health care experience
Excellent time management and problem-solving skills
Ability to meet constantly shifting deadlines and timelines
Excellent customer service and recovery skills
Completion of post-offer Occupational Health physical assessment, drug screen, and background check
Must reside in Arizona
Bachelor's degree in Social Work preferred
Additional related education and/or experience preferred

Benefits

Comp & perks

Competitive wages
Paid orientation
Flexible Schedules (select positions)
Fewer Shifts Cancelled
Weekly pay
403(b) Pre-tax retirement
Resources for living (Employee Assistance Program)
MyWell-Being (Wellness program)
Discount Entertainment tickets
Restaurant/Shopping discounts