Front Office Patient Financial Representative, Ophthalmology

Banner Health

Front-office financial representative supporting ophthalmology patients at Banner Health, a nonprofit healthcare system. Managing registration, insurance verification, authorizations, counseling, and patient payments in Tucson.

Posted 8/5/2026part-timeTucson • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration and financial services, including insurance verification, financial counseling, and effective communication with patients and healthcare teams. Possesses strong organizational skills and the ability to work independently in a fast-paced environment.

Highest-signal resume keywords

Patient Registration ExperienceInsurance VerificationFinancial CounselingInterpersonal Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyKeyboarding SkillsAuthorization RequirementsPatient Records DocumentationFinancial Policies Knowledge

Soft Skills

Interpersonal SkillsTime Management SkillsFlexibilityProblem-Solving Skills

Certifications & Qualifications

Arizona Department of Public Safety Level One Fingerprint Clearance Card

Industry Keywords

Patient Financial ServicesHealthcare AdministrationSocial WorkInsurance TypesAlternative Financial Resources

About the role

Key responsibilities & impact

Greet patients and families and provide front-office customer service
Perform pre-registration and registration processes
Assist with check-in, forms, intakes, scheduling, and insurance cards
Answer phones and take messages
Calculate patient liability and collect deposits, co-payments, and patient payments
Coordinate, clarify, and communicate financial aspects of the care continuum
Determine initial authorizations with the clinical care team
Obtain and verify insurance benefit information and authorizations
Document insurance, authorization, provider, and treatment-plan information in the patient records system
Provide financial counseling and explain benefits, billing issues, company financial policies, and payment options
Assist uninsured patients and families with alternative funding and community resources
Liaise between patients, the Patient Financial Services department, payers, clinical teams, and physician office staff
Resolve outstanding issues and patient concerns and support account receivables performance
Provide leadership, training, and resources to financial team members as needed
Work independently under general supervision in a fast-paced, high-volume environment

Requirements

What you’ll need

Associate’s Degree, with a focus in social work, healthcare administration or finance
Minimum of three years of diversified experience in a hospital Patient Registration/Financial Services setting
Knowledge of medical terminology
Understanding of common insurance and payor types, authorization requirements, and alternative financial resources
Highly developed interpersonal, communications, and human relations skills
Accurate and efficient keyboarding skills
Strong organizational and time management skills
Flexibility in responding to multiple demands
Ability to retain large amounts of changing payor information and knowledge
Ability to work independently under general supervision and make sound decisions in a fast-paced, high-volume environment
Arizona Department of Public Safety Level One Fingerprint Clearance Card required at hire and throughout employment for employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus
Bachelor’s degree in social work, healthcare administration or finance preferred
Prior experience as a social worker or financial counselor preferred
Additional related education and/or experience preferred
Completion of post-offer Occupational Health physical assessment, drug screen, and background check required

Benefits

Comp & perks

Competitive wages
Paid orientation
Flexible Schedules (select positions)
Fewer Shifts Cancelled
Weekly pay
403(b) Pre-tax retirement
Employee Assistance Program
Employee wellness program
Discount Entertainment tickets
Restaurant/Shopping discounts
Auto Purchase Plan
Eligible to apply at any time as an internal applicant to regular Banner Health opportunities
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered