Patient Financial Services Representative

Banner Health

Patient financial services representative managing registration, insurance verification, authorizations, and collections for Banner Health in Greeley. Providing financial counseling and resolving patient account concerns.

Posted 8/5/2026part-timeGreeley • Colorado • 🇺🇸 United StatesLead💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient financial services, including verifying patient eligibility, managing collections, and providing financial counseling. Proficient in maintaining accurate records and improving processes while ensuring compliance with financial policies.

Highest-signal resume keywords

Patient Financial Services ExperienceInsurance VerificationCash CollectionsStrong Communication SkillsOffice Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationEligibility VerificationAuthorization SubmissionData EntryFinancial CounselingProcess ImprovementMultitaskingAccuracy GoalsCollection TargetsProductivity Goals

Soft Skills

Interpersonal SkillsOral CommunicationWritten CommunicationIndependent Decision-MakingSound Judgment

Tools & Technologies

A/D/T SystemOffice SoftwareWord Processing SoftwareSpreadsheet SoftwareDatabase Software

Industry Keywords

Patient CareFinancial AssistanceMedicaid ApplicationsBilling DepartmentsHealth Information Management

About the role

Key responsibilities & impact

Conduct pre-registration and registration processes
Verify patient eligibility and insurance benefits
Obtain authorizations and submit service notifications
Verify patient demographics and accurately enter information into the A/D/T system
Collect patient responsibility payments and meet collection targets
Document registration information to maximize reimbursement and minimize denials and penalties
Provide financial counseling to patients and families when appropriate
Explain financial policies and available resources
Assist patients with Medicaid and financial assistance applications
Liaise with patients, billing departments, vendors, physician offices, and payors
Resolve outstanding issues and patient concerns
Communicate with physicians, clinical and hospital staff, nursing, and Health Information Management Services
Complete daily assignments and work lists
Maintain electronic productivity logs and accurately input information
Identify process-improvement opportunities and support teamwork
Perform additional patient and financial services tasks, including transporting patients, precepting new hires, recapping or posting daily deposits, and other team assignments
Work independently under regular supervision in a fast-paced, high-volume, multitasking environment
Prioritize work to ensure patient-care needs are handled appropriately and timely

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
One or more years of experience in patient financial services, financial services, collecting services, or insurance industry processes
Ability to manage multiple tasks simultaneously with minimal supervision
Ability to work independently
Strong interpersonal, oral, and written communication skills
Strong knowledge of common office software, word processing, spreadsheet, and database software
Ability to consistently meet monthly individual accuracy goals
Ability to consistently meet monthly individual collection targets
Ability to consistently meet monthly individual productivity goals
Ability to retain large amounts of changing payor information
Ability to make independent decisions and exercise sound judgment
Work experience with the company's systems and processes preferred
Previous cash collections experience preferred
Additional related education and/or experience preferred
Completion of post-offer Occupational Health physical assessment, drug screen, and background check required
Minimum commitment of two shifts per month for Registry/Per Diem positions

Benefits

Comp & perks

Competitive wages
Paid orientation
Flexible Schedules (select positions)
Fewer Shifts Cancelled
Weekly pay
403(b) Pre-tax retirement
Employee Assistance Program
Employee wellness program
Discount Entertainment tickets
Restaurant/Shopping discounts
Auto Purchase Plan
Eligible to apply at any time as an internal applicant to regular opportunities within Banner Health
No weekends or holidays
Registry/Per Diem scheduling flexibility