AVI-SPL

Chief Marketing Officer

Marketing Director

Client Services Representative

• Oversee daily Tech Bar operations, including opening and closing procedures and staffing coordination
• Ensure adherence to established service standards and procedures and monitor service quality and client satisfaction
• Conduct Tech Bar performance reporting and manage resources, equipment, and inventory
• Provide face-to-face 2nd and 3rd tier technical support for complex issues and serve as the primary escalation point prior to management
• Investigate and resolve challenging technical problems and identify root causes of recurring issues
• Coordinate with specialized IT teams for complex issue resolution and provide VIP support as needed
• Serve as major incident captain during major outages and participate in on-call rotation
• Mentor Client Support Specialists, develop training curriculum, and model best practices in walk-up customer service
• Design and implement support processes, develop and maintain knowledge base articles and self-service resources
• Evaluate new technologies, participate in implementations, and test systems before deployment
• Provide occasional after-hours availability to address urgent business needs and support business continuity
• Perform other duties as required to support evolving business needs and cross-functional initiatives

Client Support Lead, IT

IT Support

• The ideal candidate is a tech-savvy professional with exceptional customer service skills who thrives in a fast-paced, in-person environment. They need to be comfortable working face-to-face with a diverse client base and technology platforms. They are adept at diagnosing issues quickly and skilled at explaining and demonstrating technical concepts in accessible language. They also are comfortable writing and updating documentation as they discover new common issues and solutions. This position requires expertise in supporting various hardware devices, operating systems, and software applications, with a focus on providing an exceptional in-person support experience. The specialist may occasionally assist clients via remote support channels, if needed, but their primary responsibility is delivering face-to-face technical assistance and training to the Northeastern on-campus community. The role demands strong verbal and written communication, problem-solving abilities, technical aptitude, and excellent face-to-face interpersonal skills. The specialist must be adaptable to changing technologies and capable of providing support for both standard IT needs and potentially other university services as required. 24/7 business continuity: This role requires occasional availability outside of traditional working hours to address urgent business needs as they arise, including, but not limited to, responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to business operations by promptly addressing any issues, regardless of time or day. Flexibility and a strong sense of urgency are essential for success in this position. Other duties as required: This role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization. This may include stepping in to assist with cross-functional teams, handling unexpected challenges, or contributing to initiatives that support business growth and success. A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment. Key Responsibilities & Accountabilities In-Person Technical Support (65%) · Provide face-to-face technical support on campus for faculty, staff, and students · Troubleshoot hardware, software, connectivity, and account access issues · Perform device diagnostics, maintenance, and repairs for university-owned equipment · Assist with setup and configuration of devices, applications, and university systems · Provide guidance on university technology resources and services · Document all support interactions in the appropriate tracking and incident management systems · Escalate complex issues to Client Support Leads or specialized technical teams · Coordinate with other ITS departments for issue resolution · Follow up with clients to ensure satisfaction and issue resolution Knowledge Management and Face-to-face Process Improvement (20%) · Update knowledge base articles for common issues and solutions · Develop self-help resources and user guides for clients · Identify recurring issues and suggest process improvements · Contribute to the maintenance of technical documentation · Catalog technology equipment in Asset Management systems In-person Technology Training and Outreach (10%) · Conduct one-on-one and small group training sessions on university technologies · Develop and nurture relationships with the university community to encourage technology adoption · Promote awareness of Tech Bar services and self-service resources · Participate in technology outreach events and initiatives Professional Development and Collaboration (5%) · Stay current on emerging technologies and best practices · Participate in training to maintain and enhance technical skills · Collaborate with team members to share knowledge and expertise · Contribute to a positive and supportive team environment

Client Support Specialist, IT

Sales

• Collaborate with senior executives to establish and execute a sales goal for the region
• Maximize sales revenue and meet or exceed corporate-set goals and forecast monthly, quarterly & annual sales goals
• Schedule and direct all sales related meetings and events and participate in weekly staff production meetings
• Develop and mentor Account Managers through individual coaching opportunities leveraging our company Core Values
• Perform sales analysis and monthly reporting and review of gross profit, sales, proposal write volume performance
• Provide regular updates of in-house orders, sales calls and meetings scheduled, new opportunities, and status of outstanding proposals
• Document and analyze key wins and losses for future planning and develop specific plans to ensure growth both long and short-term
• Provide data to create sales forecasts and account manager performance
• Conduct monthly meetings with each representative providing progress on how plan is being executed and how it may change based on market conditions
• Monitor non-installed product commissions on a weekly basis to ensure timely completion by the end of the month

Sales Manager

Support Engineer

• Work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers
• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces
• Perform support tasks in a timely and quality conscious manner
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training as needed
• Setup and troubleshoot various audio/video/presentation systems
• Travel to various job sites as required
• May work on customer sites in construction site type work environment
• Alter work hours and work location as necessary per AVI-SPL

A/V Support Technician

• Setup and breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
• Responsible for job site documentation and providing client training on the AV Technology as needed
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Setup, operate and troubleshoot various audio/video systems
• Travel to various job sites as required
• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment.

Support Technician

Project Manager

• Oversee the overall direction, coordination, implementation, execution, control and completion of specific AV systems integration projects.
• Ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements.
• Coordinate all activities associated with the timely, accurate, and on-budget completion of the project, according to established AVI-SPL Project Management process and procedures.
• Learn and comply with all AVI-SPL standard process and procedures within the AVI-SPL Operations Playbook, utilizing tools approved and provided by AVI-SPL.
• Be a subject matter expert with contract documents for each assigned project including, but not limited to project scopes of work, bid drawings and specifications, contract, subcontractor scopes of work, and construction schedules.
• Facilitate internal and external Project Kickoff meeting among Sales, Engineering, Programming, Fabrication & Installation, Customer resources and Third-Party resources.
• Identify and manage project risk, resolving all project related issues with team or through escalation to management.
• Create and manage comprehensive project schedules and coordinate/verify appropriate resource scheduling for all required project tasks.
• Facilitate project material / equipment orders.
• Manage all project (equipment, labor, miscellaneous, direct, etc.) expenditures based on project budget throughout the project lifecycle, identify problem areas, spearhead resolution and communicate any issues impacting profitability to management.
• Provide and review status/progress reporting of all projects internally and externally.
• Manage and verify quality of work performed by internal and/or subcontracted resources.
• Ensure that any scope, schedule, cost or change of terms are handled in accordance with established AVI-SPL change order procedures.
• Gather and supply AVI-SPL Service teams with applicable close-out documentation.
• Maintain and develop strong relationship with customers with direct interaction with focus on improving customers’ perception of on-time delivery, quality, communication, responsiveness and problem solving.
• Respond to communications from customers regarding problems or concerns in a timely and professional manner.
• Steer project results to satisfy customer requirements to obtain AVI-SPL Net Promoter Score goals.
• Travel to various job sites as required.

• The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
• Day-To-Day Responsibilities: Perform preventative maintenance task to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components Respond to A/V maintenance incidents based on SLA requirements Perform maintenance support tasks in a timely and quality conscious manner Provide field service support of networked devices Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL Understand and adhere to local safety standards for all site duties Provide job site documentation and end user training and as needed Troubleshoot various audio/video/presentation systems May be asked to travel to following sites – Purchase, NY and New York City, NY Must be flexible to work after hours and weekends when required

AV Support Engineer, DSP

Technical Support Engineer

Manager

• Management of the daily operations of the on-site teams including: Digital, Video, Helpdesk Services, Project Services as provided to the client outlined in the SOW/Contract
• Development and implementation of daily operational procedures, schedules, systems, processes and procedures pertaining to all aspects of contracted services including order process flow, order execution process, trouble issues escalation, and intra-office communications
• Participate in operational meetings, develop solutions, and collect data for reporting
• Provide personnel management of employees assigned to the account; provide direction and leadership within smaller team environment
• Perform HR activities for the team including hiring, performance reviews, salary justifications, team building, disciplinary actions, and off boarding
• Concentrate primarily on service delivery and improvements
• Provide liaison for client, company, and their respective affiliate companies
• Other duties assigned as needed

Delivery Manager

Administration

• Provide administrative support of sales in coordination with operations, services, procurement and finance
• Assist with process improvement messaging and management
• Support sales communications and planning, including assisting with content and distribution
• Assist with market data research as needed
• Coordinate with training to ensure new hire training
• Assist SVP with special projects and assignments by executive leadership
• Coordinate meeting schedules between sales leadership and SVP of Sales as well as customers
• Assist sales leadership with strategic initiatives
• Assist in coordinating and planning events for all sales meetings
• Ensure seller compensation plans, commissions and bonus tracking are in place
• Distribute sales and reporting metrics including: FP&A and Sales Ops reports LORP tracking and RFP response data Service renewals State contract quarterly reports
• Answer/route incoming phone calls
• Process and distribute incoming/outgoing mail
• Assist Account Managers with sales paperwork including proposals and bids
• Register new vendors, setup jobs and submissions
• Research and contact vendors for part numbers, pricing and compatibility
• Provide various administrative support including but not limited to: tracking shipments Submitting RMA’s, Compiling equipment lists for service renewals Requesting certificates of insurance/bonds Compiling proposal logs
• Other duties assigned as needed

Sales Administrator

System Administrator

• Manage the LMS system administration functions including set-up of user accounts, security permissions, learning profiles and notifications.
• Conduct content administration for onboarding events, large scale course deployments, role-specific curricula, and external training courses and certifications.
• Partner with the L&D team to design the LMS structure and maintain content by uploading new content, creating assessments/evaluations, converting file extensions and troubleshooting online content.
• Assist the L&D Team in applying knowledge of the LMS application to develop and execute learning solutions.
• Analyze and recommend best practice solutions for LMS system and learning activity configurations; identify trends and opportunities for process improvement.
• Work with cross-functional teams to standardize, streamline and coordinate processes to maintain data accuracy and integrity within the LMS.
• Provide reporting on training progression and completion, student usage; run ad-hoc reports/queries and analyze data to meet business needs.
• Moderate learning events via Teams or other platforms and upload recordings to the LMS; facilitate LMS onboarding events for new employees.
• Manage system and learning activity setup, security, workflow, schedules and maintenance; work with LMS provider on upgrades and new functionality.
• Serve as liaison between employees and technical resources; escalate and coordinate issue resolution.
• Maintain an L&D project log for LMS-related assignments and perform other duties as assigned.

Learning Management System Administrator

Marketing

• Manage, and maintain real-time marketing dashboard reports to track and analyze the progression of leads through the sales funnel (Inquiries, MQL, SQL, SAL, Won)
• Develop and implement methodologies to accurately measure marketing’s influence on pipeline, revenue, new customer acquisition, and Return on Marketing Investment (ROMI)
• Provide insights into conversion rates at each phase of the marketing funnel
• Analyze marketing campaign results
• Scrub customer and prospect lists; dedupe, categorize, and assign leads from marketing activities to ensure they flow into marketing reporting
• Add new reporting insights as needed
• Optimize Power BI visuals and performance to handle large datasets from multiple sources
• Ensure reports and dashboards provide actionable insights to drive decision-making on future marketing investments
• Provide sales, budget, and financial results on individual campaigns and themes
• Maintain, design, and develop interactive and scalable dashboards in Power BI to visualize marketing performance data
• Collaborate with Sales, IT, and Marketing Operations to integrate data sources (e.g., CRM, marketing automation tools, customer intelligence tools, and intent data) into Power BI
• Ensure data accuracy and consistency
• Partner with IT to troubleshoot and resolve data integration issues
• Align reporting to provide a unified view of performance across regions and lines of business
• Monitor key marketing and sales performance indicators (e.g., lead counts, pipeline, won business, average order size)
• Analyze trends and provide recommendations to improve campaign effectiveness and lead conversion
• Deliver monthly performance reports to senior marketing leadership and stakeholders
• Prepare and maintain Target Account List (TAL) to develop audiences for use in Hubspot and ABM tools
• Create surveys, analyze survey results about our activities with internal teams, partners, and customers
• Identify gaps or bottlenecks in the marketing funnel and propose data-driven solutions
• Other duties as assigned

Marketing Reporting Specialist

Supply Chain

• WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better.
• WHAT YOU’LL DO The Warehouse Manager for an AVI-SPL Quality Control Center will provide overall leadership and strategic direction for daily operations, ensuring all activities align with company goals and drive operational excellence. They will be responsible for building and developing a high-performing team by directly working alongside them, setting clear expectations, coaching, and holding team members accountable to deliver results. QCC facilities are a new and evolving aspect of AVI-SPL, so the Warehouse Manager will need to showcase their previous experience in designing, implementing, and refining warehouse processes and workflows that enable successful launches and ongoing optimization. Collaboration will be key, as the role will work closely with Operations, Logistics, Project Management, and Engineering to anticipate needs, remove barriers, and support seamless execution of customer and project requirements. This role will oversee all aspects of warehouse operations, including receiving, inventory management, staging, order preparation, quality control, and shipping, with a constant focus on accuracy, efficiency, and compliance. By developing performance metrics and evaluating operational data, the Warehouse Manager will contribute to making informed decisions that improve productivity, cost control, and service levels while maintaining accurate documentation across ERP and warehouse management systems. Safety, compliance, and continuous improvement will remain central priorities in cultivating a culture of accountability and operational discipline. Additionally, the Warehouse Manager may assist in managing vendor and partner relationships through specialized purchasing programs, ensure facility readiness and equipment reliability, serve as the primary point of escalation for operational challenges within the warehouse, and make sound decisions to resolve issues quickly. Beyond managing day-to-day functions, the Warehouse Manager will champion process improvement strategies and best practices to standardize operations collaboratively across multiple QCC facilities as the program scales. Ultimately, this role will ensure the Quality Control Center operates as a best-in-class warehouse environment that supports AVI-SPL’s long-term growth and success.
• Day-To-Day Responsibilities: Lead day-to-day warehouse operations at the Quality Control Center with a focus on accuracy, efficiency, and alignment to company standards.
• Develop and manage a team through coaching, setting clear goals, and driving accountability for performance and safety.
• Establish and refine workflows that support QCC warehouse operations, ensuring processes adapt as the facility grows and matures.
• Partner closely with cross-functional groups to anticipate operational needs, solve problems quickly, and support project delivery.
• Oversee receiving, inventory management, staging, quality control, and shipping preparation, ensuring consistency and compliance across all activities.
• Track operational metrics and use data to make informed decisions that improve productivity and cost control.
• Ensure timely and accurate updates within ERP and warehouse systems to maintain inventory visibility and reporting integrity.
• Maintain facility readiness, including upkeep of equipment, adherence to safety requirements, and compliance with company policies.
• Build relationships with partners and service providers to keep warehouse operations running smoothly.
• Act as the escalation point for operational challenges, exercising sound judgment to resolve issues quickly and effectively.
• Champion a culture of continuous improvement by identifying and implementing process enhancements and best practices.
• Support the broader development of QCC operations, contributing to scalable solutions that can be applied across future facilities.
• Other duties as assigned
• Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment.

Warehouse Manager

• The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
• Day-To-Day Responsibilities:
• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components
• Assist with customer meetings/events onsite
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
• Deliver field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, general break-fix maintenance, video/audio recording support
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training and as needed
• Setup and troubleshoot various audio/video/presentation systems
• Travel to various job sites as required
• Must be flexible to work after hours and weekends when required

AV Support Engineer

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow.
The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
Day-To-Day Responsibilities: Setup/breakdown of conference spaces to meet the customers event needs Perform preventative maintenance task to help maintain customer spaces Perform support tasks in a timely and quality conscious manner Provide field service support of networked devices Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL Understand and adhere to local safety standards for all site duties Provide job site documentation and end user training as needed Setup and troubleshoot various audio/video/presentation systems. Travel to various job sites as required Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment.

• Oversee overall direction, coordination, implementation, execution, control and completion of specific AV systems integration projects.
• Ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements.
• Coordinate all activities associated with timely, accurate, and on-budget completion according to AVI-SPL Project Management process and procedures.
• Learn and comply with AVI-SPL Operations Playbook, utilizing approved tools.
• Be subject matter expert with contract documents for assigned projects (scopes, bid drawings, specifications, contracts, subcontractor scopes, schedules).
• Facilitate internal and external Project Kickoff meetings among Sales, Engineering, Programming, Fabrication & Installation, Customer and Third-Party resources.
• Identify and manage project risk, resolve project issues or escalate to management.
• Create and manage comprehensive project schedules and coordinate resource scheduling.
• Facilitate project material/equipment orders.
• Manage project expenditures, identify problem areas, spearhead resolution and communicate profitability issues to management.
• Provide and review status/progress reporting internally and externally; raise issues for escalation.
• Manage and verify quality of work by internal and/or subcontracted resources.
• Raise awareness to management regarding potential claims, back charges, or large costs affecting AVI-SPL financially.
• Ensure scope, schedule, cost or change of terms handled per established change order procedures.
• Gather and supply Service teams with applicable close-out documentation.
• Maintain and develop strong customer relationships to improve perceptions of on-time delivery, quality, communication, responsiveness and problem solving.
• Respond to customer communications professionally and timely.
• Steer project results to satisfy customer requirements to obtain Net Promoter Score goals.
• Travel to various job sites as required.

• Oversee overall direction, coordination, implementation, execution, control and completion of AV systems integration projects.
• Ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements.
• Coordinate all activities associated with timely, accurate, and on-budget completion according to AVI-SPL processes.
• Learn and comply with AVI-SPL Operations Playbook and use approved tools.
• Be subject matter expert on contract documents for assigned projects.
• Facilitate internal and external Project Kickoff meetings.
• Identify and manage project risk; resolve issues or escalate.
• Create and manage comprehensive project schedules and resource scheduling.
• Facilitate project material/equipment orders.
• Manage project expenditures and communicate profitability issues.
• Provide and review status/progress reporting internally and externally.
• Manage and verify quality of work by internal/subcontracted resources.
• Raise awareness of potential claims/back charges or large costs to management.
• Handle scope, schedule, cost or terms changes per change order procedures.
• Gather and supply close-out documentation to Service teams.
• Maintain and develop strong customer relationships and respond to customer communications.
• Travel to various job sites as required.

Project Manager, Commercial Construction

Account Manager

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO Generate sales for Audio Visual systems through developing and maintaining client relationships and expanding the company's current client base. Day-To-Day Responsibilities: Identify sales prospects within assigned territory and provide accurate forecasts and activity reports to management Analyze cross-selling and up-selling opportunities ensuring that all company products and services have been thoroughly presented and the sales cycle successfully executed Exhibit a consultative sales approach to determine a customer's visual collaboration needs. Develop price quotations and bid responses that are complete accurate and profitable. Prepare contracts and pricing strategies for targets accounts and submit all required documentation Work with the installation team to ensure a smooth transition from sale to installation Responsible for developing and executing quarterly sales plans to expand existing client base and generate new business to meet established quota Attend and participate in weekly office sales meetings Meet or exceed aggressive monthly GP quota Design and implement focused prospecting tools such as webinars seminars and email campaigns to increase sales and expand our customer base in the designated territory Establish professional relationships with manufacturer sales and sales engineering personnel. Actively use internal databases to complete client contact information provide detailed notes and track pending activities Follow up on leads within 24 hours of client inquiry Represent company at technological briefings and trade shows as assigned Participate in training and professional development activities as prescribed by management Monitor non-installed product commissions on a weekly basis to ensure timely completion by the end of the month WHAT WE’RE LOOKING FOR Must-Haves: Ability to understand present and demonstrate visual collaboration products and services to end user customers Ability to balance multiple tasks with changing priorities Ability to work and think independently and ensuring to meet deadlines Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion Excellent attention to detail and organizational skills Must have clear and professional communication skills (written and oral) both internally and externally Proficient with Microsoft Office (Word Excel Outlook) Effective communication and interaction with employees clients and colleagues and the ability to work effectively with all levels of the organization Education and/or Experience: Minimum High school diploma or equivalent A four-year degree is preferred At least 5-7 years' experience of direct selling in the AV/VTC area is a preferred WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs Software Powered by iCIMS www.icims.com

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO As a Sales Manager, you are responsible for driving all aspects of the selling process including, but not limited to, new business development; attainment of corporate mandated revenue and gross profit goals, and participation in the planning and execution of a defined growth strategy for assigned region. The Sales Manager will mentor and support Account Managers by scheduling monthly performance meetings providing specific and constructive performance feedback and support in their techniques (prospecting, marketing, presentations, etc.). This role will also educate Account Managers with presentation of strategies, seminars, and regular meetings, and ensure they have a sound process for pre-sales activities including call planning and preparation. Day-To-Day Responsibilities: Collaborate with senior executives to establish and execute a sales goal for the region Maximize sales revenue and meet or exceed corporate-set goals and forecast monthly, quarterly & annual sales goals Schedule and direct all sales related meetings and events and participate in weekly staff production meetings Develop and mentor Account Managers through individual coaching opportunities leveraging our company Core Values Perform sales analysis and monthly reporting and review of gross profit, sales, proposal write volume performance Provide regular updates of in-house orders, sales calls and meetings scheduled, new opportunities, and status of outstanding proposals Document and analyze key wins and losses for future planning and develop specific plans to ensure growth both long and short-term Provide data to create sales forecasts and account manager performance Conduct monthly meetings with each representative providing progress on how plan is being executed and how it may change based on market conditions Monitor non-installed product commissions on a weekly basis to ensure timely completion by the end of the month WHAT WE’RE LOOKING FOR Must-Haves: Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization Demonstrated leadership and management skills in a team-oriented, collaborative environment Strong interpersonal skills, with the ability to work effectively with all levels of the organization Ability to motivate and effectively lead large teams comprised of sales and administrative personnel toward a common goal Strong analytical personal relations skills including the utilization of metrics to dynamically assess staff Energized self-starter capable of working independently and ensuring to meet deadlines Excellent attention to detail and organizational skills Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach Minimum High school diploma or equivalent Nice-To-Haves: A four-year degree is preferred At least 5 - 7 years’ Sales Management experience preferably in the AV/VTC/UCC or similar industries CTS certification preferred Demonstrated track record of selling Video Conferencing, Managed Services, and Network Infrastructure business preferred Experience operating in a complex matrix business environment is desirable Demonstrated experience selling but not limited to network services, unified communications, VoIP, SIP, H.323, Cisco Telepresence, Tandberg, Polycom, Lifesize, Extron, Creston, AMX products, as well as integration, professional and managed services WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs Software Powered by iCIMS www.icims.com

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO The AV Onsite Support Technician will work in partnership with the customer, management, and team to provide on premises support for AVI-SPL customers at customer site in Manahttan, NY. Day-To-Day Responsibilities: Setup/breakdown of conference spaces to meet the customers event needs Perform daily room checks to help maintain customer spaces Perform support tasks in a timely and quality conscious manner Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL Understand and adhere to local safety standards for all site duties Provide job site documentation and end user training as needed Setup and troubleshoot various audio/video/presentation systems. Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will work on customer sites and may deal with a construction site type of work environment.

AV Support Technician

Events

The Event Production Technician will play a critical role in the design, setup, and support of onsite and hybrid events for an established global multi-channel retailer client.
Implement the setup and configuration of all necessary control room elements to ensure a high-quality event for client productions.
Determine the required hardware, equipment, and production assets needed for event and oversee the necessary testing and quality control on all items prior.
Oversee the operational approach to fulfill the creative production needs for client events, including but not limited to: Technical direction Audio mixing Robotic cameras Virtual platforms Graphics Video playback Streaming Lighting design Teleprompter
Use expert knowledge of production equipment to ensure optimization of all equipment configurations and setups.
Use complex decision making to recommend repair or replacement of equipment.
Provide post-production support for events including basic editing and graphics creation.
Collaborate on the assessment and recommendation of solutions around overall strategy for studio and event spaces based on operational requirements.
Participate in regularly scheduled meetings with team members to ensure alignment on event procedures, scheduling, and production briefs as required.

Event Technician

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow.
The Cloud Support Technician is responsible for the everyday support for programs and events hosted at the center.
Technicians ensure the centers are set up, maintained, and shut down based on the center's operating schedule.
They maintain a professional environment for clients and staff during events and off hours.
Work closely with stakeholders and the Operations Manager to ensure proper coverage and scheduling of events and programs.
Provide onsite support for visitors and executive level events.
Communicate effectively with clients to identify needs and evaluate solutions.
Ability to support and communicate with executive level clients (and higher).
Perform daily inspection and regular maintenance of hardware and software for internal platform.
Execute regular preventative maintenance on all hardware.
Diagnose network problems impacting one or many internal platform applications.
Utilize remote access Mac, Linux, and Windows systems to control internal platform (via SSH, VNC; be able to navigate file systems on remote machines).
Work with Client Engineers to troubleshoot difficult internal problems.
Adept in creating Technical Documentation.
Events: Working with event organizers to create a production plan, setting up and testing equipment, and operating equipment during the event.
Installing AV systems: Installing AV equipment in an office environment.
Maintaining AV systems: Performing routine maintenance and troubleshooting to ensure optimal performance.
Dealing with faulty hardware and RMA's.
Providing technical support: Training users on how to operate AV systems and providing technical support.
Collaborating with IT: Integrating AV systems into network infrastructure.
Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment.

Broadcast Support Technician – Events

Mechanical Engineer

• Provide presales support by acting as a technical consultant to the sales force
• Generate functional system descriptions, block flow diagrams and equipment lists to enable generation of customer proposals
• Provide post-sales project engineering and ongoing project consultation
• Remote if located in South Carolina (preference for central and northern regions)
• Translate customer requirements into functional system designs
• Review pre-construction design and documentation
• Estimate hours and highlight logistical challenges for sales pricing
• Generate functional system descriptions and block diagrams
• Identify cabling and miscellaneous material needs
• Assist Account Manager with labor and material estimates
• Assume ownership of project installation when required
• Develop engineering and architectural (RCP/Floor Plan) drawings, calculations, acoustical modeling or other data as required
• Provide on-going engineering support and assist with project sign-off
• Meet with vendors/prospective vendors to help evaluate product as requested

Design Engineer

Customer Support

• Provide direct assistance to end users in the operation of the AV/UC systems
• Perform preventive maintenance checks & services on AV/UC systems
• Perform maintenance support on all AV/UC systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.
• Provide setup and operational support for events
• Possess the training and experience to resolve minor problems
• Ensure compliance with all Customer safety and procedural guidelines
• Provide minor technical assistance and concierge support in managed Zoom Webinars & Events
• Event planning, Pre-event checks, managing & sharing content
• Assist with end user training
• Self-sufficient and stem increasing workload of managed events
• Primarily in-office support with limited capability to work remotely

Marketing Director

Client Support Lead, IT

Client Support Specialist, IT

Sales Manager

A/V Support Technician

Support Technician

Project Manager

AV Support Engineer, DSP

Technical Support Engineer

Delivery Manager

Sales Administrator

Learning Management System Administrator

Marketing Reporting Specialist

Warehouse Manager

AV Support Engineer

Support Technician

Project Manager

Project Manager, Commercial Construction

Account Manager

Sales Manager

AV Support Technician

Event Technician

Broadcast Support Technician – Events

Design Engineer

Meeting Support Specialist