Support Engineer

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow.
The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
Day-To-Day Responsibilities: Setup/breakdown of conference spaces to meet the customers event needs Perform preventative maintenance task to help maintain customer spaces Perform support tasks in a timely and quality conscious manner Provide field service support of networked devices Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL Understand and adhere to local safety standards for all site duties Provide job site documentation and end user training as needed Setup and troubleshoot various audio/video/presentation systems. Travel to various job sites as required Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment.

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