Technical Support Engineer
PayNearMe
Support Technician II
Henry Schein
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $38,000 - $45,000 per year
Job Level
Mid-LevelSenior
About the role
- Answer and process customer calls effectively and efficiently to optimize customer experience:
- Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
- Provide timely resolution of customer issues
- Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity
- Maintain effective call ownership by ensuring contact with ongoing issues and managing open items
- Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
- May assist with other Tech I assignments as required to ensure quality customer service is being provided
- Participate in special projects and perform other duties as required
Requirements
- Typically, High School education, vocational training and/or on-the-job training.
- Typically, three or more years of related experience.
- Working knowledge of Microsoft Word and Excel as it relates to the supported software
- Excellent troubleshooting and problem-solving skills.
- Basic knowledge of computer hardware, operating systems, database structure, and networks as it relates to the supported software.
- Ability to prioritize tasks, handle stress, and adapt to change.
- Nice to have: Bachelor’s Degree.
Benefits
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- Paid Time Off (PTO)
- Paid Parental Leave
- Short Term Disability
- Work Life Assistance Program
- Health Savings and Flexible Spending Accounts
- Education Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingproblem-solvingcomputer hardwareoperating systemsdatabase structurenetworksMicrosoft WordMicrosoft Excel
Soft skills
customer experiencecall ownershiptask prioritizationstress managementadaptability
Certifications
High School educationBachelor’s Degree
