Support Engineer

• Answer and process customer calls effectively and efficiently to optimize customer experience:
• Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
• Provide timely resolution of customer issues
• Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity
• Maintain effective call ownership by ensuring contact with ongoing issues and managing open items
• Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
• May assist with other Tech I assignments as required to ensure quality customer service is being provided
• Participate in special projects and perform other duties as required

Support Technician II

Healthcare Technical Support

Support Operations Analyst

Technical Support Specialist

Technical Support Engineer

Customer and Technical Support Consultant – Chemistry