Product Support Technician, Tier 1 Support
The Home Depot
CitrixCloudDNSSMTP
z/OS Automation Support Technician
NOVA Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide the analytical ability to identify problem areas in manual processes and develop automated solutions.
- Utilize IBM System z/OS automation, job scheduling, system monitoring and alerting products from vendors to include: BMC Software, CA Technologies, and IBM.
- Plan, implement, sustain and provide technical guidance for product installations, upgrades, and maintenance to include IBM System z/OS 3rd party software/utilities.
- Initiate calls to the vendor to ascertain proper prerequisite software levels, report problems and receive follow-through procedures.
- Assist in the management of the technical life cycle of the z/OS software product, package, or subsystem assigned.
- Use IBM SMP/e to successfully receive and apply z/OS software on an IBM Mainframe.
- Use system logs, create and interpret system traces and dumps, job output, and monitoring tools to diagnose and resolve IBM z/OS product abends on the IBM z/OS mainframe platform.
Requirements
- Must have an active Secret Clearance
- Must currently possess one of the IAT Level 1 certification: A+CE, CCNA-Security, Network+ CE, SSCP
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analytical abilityautomated solutionsIBM System z/OSjob schedulingsystem monitoringIBM SMP/esystem logssystem tracesdiagnose and resolveIBM z/OS product abends
Certifications
Secret ClearanceA+CECCNA-SecurityNetwork+ CESSCP
