Business Case Technical Support
Fullsteam
LinuxSQL
Technical Support Engineer
PayNearMe
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide product support, focusing on enhancing customer experience through effective troubleshooting
- Efficiently manage the support queue, including handling escalations
- Utilize the Zendesk ticketing system as the primary support platform
- Handle a moderate volume of approximately 500 tickets per month
- Collaborate with internal stakeholders and external partners to resolve issues
- Participate in an on-call rotation for after-hours incidents
Requirements
- 3+ years in technical product support or equivalent education
- Technical proficiency with software platforms, web/mobile applications, and data/API interfaces
- Exceptional communication, organizational, and teamwork skills
- A customer-first attitude, able to empathize and advocate for users
- Ability to perform under pressure while managing a high volume of tickets, incidents, and complex projects
Benefits
- Premium medical benefits including vision and dental (100% coverage for employees)
- Company-sponsored life and disability insurance
- Paid parental bonding leave
- Paid sick leave, jury duty, bereavement
- 401k plan
- Flexible Time Off (our team members typically take off ~3-4 weeks per year)
- Volunteer Time Off
- 13 scheduled holidays
- 2x / year in-person team meet-ups (2-3 days, company paid)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical product supportsoftware platformsweb applicationsmobile applicationsdata interfacesAPI interfaces
Soft skills
communicationorganizational skillsteamworkcustomer-first attitudeempathyadvocacyability to perform under pressure
