PayNearMe

Support Engineer

• Provide product support, focusing on enhancing customer experience through effective troubleshooting
• Efficiently manage the support queue, including handling escalations
• Utilize the Zendesk ticketing system as the primary support platform
• Handle a moderate volume of approximately 500 tickets per month
• Collaborate with internal stakeholders and external partners to resolve issues
• Participate in an on-call rotation for after-hours incidents

Technical Support Engineer

Product Analyst

• Own and evolve product KPI frameworks, including success metrics, input levers, and performance monitoring
• Scale event tracking and instrumentation practices with product and engineering
• Build dashboards and reporting that drive decisions across Product, Design, Ops, and GTM teams
• Design and implement experimentation programs (test design, success criteria, post-test analysis)
• Identify opportunity areas for product analytics and prioritize based on business impact
• Communicate insights through compelling data stories tailored for technical and non-technical audiences, including executives
• Partner with product and engineering on emerging technologies to augment analytics workflows, including GenAI, agentic systems, and autonomous agents
• Lead cross-functional initiatives such as voice-of-customer, user segmentation, retention diagnostics, and funnel optimization
• Serve as a thought partner to product leaders, PMs, and development teams on analytics strategies

Senior Product Analyst

Systems Engineer

• Architect, build, and optimize PayNearMe’s enterprise tools ecosystem, with Salesforce as a core platform
• Ensure business systems are scalable, reliable, and cohesive across departments
• Support key initiatives such as quote-to-cash optimization, billing automation, client onboarding automation, revenue operations support, and contract lifecycle management
• Design and develop integrations between Salesforce and key business systems
• Implement automation and data synchronization using API’s, middleware, and/or low-code platforms
• Define data flow standards, mapping, and orchestration patterns to reduce duplication and improve visibility across teams
• Partner with business stakeholders to evaluate and implement new SaaS tools within governance frameworks
• Partner with Revenue Operations and Finance teams to design automated quote-to-cash system
• Build processes and controls to reinforce Salesforce as source of truth for account names, contacts, contracts, access controls, pricing, etc.

Business Systems Engineer, Operations

Client Services Representative

• Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance during implementation and solution design.
• Conduct data integration, platform configuration, and business process mapping, tailoring the PayNearMe platform to the specific needs of each merchant.
• Work closely with Product Management to influence solution design and contribute to the PayNearMe roadmap based on partner needs and capabilities.
• Provide technical support to existing merchants as they adopt new products or expand their current implementations.
• Develop code and build reusable tasks to streamline engineering work related to support and implementation.
• Collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding.

Client Services Manager

Program Manager

• Provide strategic direction across PayNearme’s technical program portfolio, ensuring alignment with company goals and clear visibility for leadership.
• Lead cross-functional programs that strengthen system reliability, scalability, and production readiness.
• Provide oversight and program leadership across PayNearme’s technical project and program portfolio to drive successful execution.
• Determine and implement technical project management best practices to ensure efficient and effective delivery.
• Lead the organization to streamline processes, simplify and accelerate execution, manage objectives and key results, release on time, and bring tooling efficiencies.
• Own and continuously improve the efficiency and consistency of technical delivery.
• Collaborate to identify systemic inefficiencies and implement data-driven solutions to address them.
• Drive company-wide planning, cross team alignment, and delivery health reporting across teams.
• Partner with Product, Engineering, and business leadership to define and deliver strategic technical programs with company goals.
• Ensure visibility and accountability by communication goals, milestones, timelines, and metrics to executives and stakeholders.
• Lead all aspects of program execution, including prioritization, mobilizing cross-functional teams, tracking progress, resource planning, and risk remediation to deliver business and customer outcomes.
• Scale process and tools to support larger teams and increasing complexity.
• Apply technical fluency to inform decisions, anticipate risks, and act as a trusted thought partner to Product and Engineering leads.
• Lead efforts to scale and standardize the TPM function across the organization, creating frameworks and fostering innovation.
• Balance leading high-priority programs with hiring, mentoring, and developing a TPM team that builds trusted partnerships and domain expertise.
• Develop talent within the team by establishing mentorship programs, professional development opportunities, and cross-training initiatives.
• Be a culture carrier, connecting the organization to the company’s core values, building trusted relationships across functions and fostering a culture of accountability and continuous improvement.

Senior Director of Technical Program Management

Product Manager

• Own the end-to-end strategy for the money movement general ledgering systems — ensuring funds flow accurately and are accounted for across internal platforms, with support for a variety of funding and disbursement methods.
• Define and prioritize product requirements across key areas like settlement timing, transaction visibility, reconciliation tooling, error handling and disbursement processing
• Demonstrate a strong understanding of the ACH ecosystem, including file formatting (NACHA), processing windows, risk and return codes, timing cutoffs and workflows
• Lead product capabilities that support diverse funding methods, including ACH debits and credits, card-based transactions, digital wallets, and real-time disbursement networks
• Communicate the product development roadmap across agile teams and stakeholders, while defining and documenting user stories that clearly guide technical requirements and implementation across both existing systems and new platform initiatives
• Own the organization of the backlog, working proactively and collaboratively with Engineering management to ensure proper prioritization and capacity planning
• Lead backlog grooming, refinement, and sprint planning sessions to ensure teams are set up for successful delivery
• Act as a subject matter expert in funding mechanics and payment infrastructure, bridging business needs with technical implementation by collaborating with internal product teams, engineering, operations, accounting, and compliance partners
• Work closely with cross-functional teams to develop products that meet both business goals and customer needs, with a keen focus on how money moves through internal and external networks — including origination, processing, settlement, and disbursement.
• Conduct market research and monitor evolving industry trends, regulations, and innovations across payment networks and funding technologies to inform strategic product decisions.
• Collaborate with go-to-market teams to support product launches, documentation, and internal training, ensuring effective rollout of new funding-related features.

Senior Product Manager

DevOps Engineer

• Design, implement, and maintain scalable and resilient infrastructure using Terraform for infrastructure as code
• Deploy, manage, and optimize Kubernetes clusters and containerized applications using Docker
• Develop and maintain comprehensive monitoring and observability solutions using Datadog
• Define, monitor, and maintain Service Level Objectives (SLOs) and Service Level Agreements (SLAs)
• Respond to incidents, perform root cause analysis, and implement solutions to prevent recurrence
• Ensure the reliability and stability of our production environments
• Develop automation scripts and tools to reduce manual intervention and improve system reliability using Python, Bash, or Go
• Enhance and maintain continuous integration and continuous deployment pipelines using GitLab CI
• Assist in capacity planning and ensure that systems are scalable to meet future demands
• Implement security best practices and ensure compliance with industry standards
• Work closely with development teams to ensure reliability and scalability of new features and services
• Develop and maintain internal tools and services that enhance the efficiency and reliability of our operations
• Participate in an on-call rotation to address production issues and collaborate in incident response efforts

Site Reliability Engineer

Product Marketing

• Develop and communicate a deep understanding of the payments industry, market trends, and evolving customer needs.
• Build expertise in the company’s payment software products and clearly articulate their competitive advantages.
• Define and maintain detailed buyer and user personas, ensuring messaging aligns with customer priorities.
• Create high-impact, client-facing content including presentations, website copy, blogs, and other assets.
• Lead go-to-market activities for product and feature launches, ensuring all stakeholders are aligned and sales is equipped to succeed.
• Partner closely with go-to-market teams to deliver effective sales enablement, messaging, and positioning.
• Collaborate with cross-functional teams to execute product marketing strategies that drive customer adoption and business growth.
• Conduct market and competitive analysis, delivering insights that position the company effectively and enable sales to win.
• Lead product-related training and internal knowledge-sharing across the organization.
• Track, measure, and report on the effectiveness of product marketing programs, continuously refining strategies for impact.

Senior Product Marketing Manager

Risk

• Employ advanced tools and techniques (e.g., standard and advanced rules-based risk engines, using third-party platforms like Accertify) to detect and assess fraudulent behavior and provide actionable insights.
• Provide advanced risk services, including support for RFIs (Networks, Partners, Banks), limits adjustments, merchant underwriting, and tailored risk interventions.
• Proactively support and resolve client and platform risk events, ensuring timely and accurate response, root cause analysis, and recommended control enhancements.
• Continuously monitor and analyze client, user, and transaction data to detect and investigate suspicious activity.
• Engage with clients to clearly explain fraud findings, risk exposures, and industry developments in a consultative manner.
• Guide clients in defining and maintaining appropriate risk appetite strategies, balancing loss and approval rates to achieve business goals.
• Offer customized guidance on fraud prevention, compliance, and operational efficiency.
• Generate, analyze, and deliver BI reports (using tools such as Looker, Dataiku, SQL, and Excel/Google Suite) to highlight fraud trends and ensure transparency in client and platform risk performance.
• Develop custom reporting solutions to support both internal decision-making and client requirements.
• Maintain comprehensive documentation of policies, procedures, and standard operating processes for transparency and repeatability.
• Identify opportunities for enhanced efficiency in risk management operations, client interactions, and fraud prevention tools.
• Evaluate and leverage third-party data sources and vendors to enhance fraud detection capabilities.
• Ensure adherence to compliance, PCI, and regulatory requirements across client and platform activities.

Risk Operations Analyst II

Account Executive

• Strategically expand PayNearMe’s presence within large accounts, focusing on the lending industry and adjacent sectors.
• Engage in daily business development activities, including lead follow-up and targeted account prospecting.
• Achieve and exceed bi-annual sales quotas, maintaining a robust sales pipeline through Salesforce.com.
• Achieve and maintain attainment targets for launched accounts.
• Master and maintain comprehensive knowledge of PayNearMe’s product suite, ensuring you can effectively address client needs.
• Challenge prospects existing business processes and educate on new technologies to address legacy business pains.
• Identify key buying personas and ability to discuss relevant business challenges for each.
• Lead team to effectively respond to Requests for Proposal (RFP) and Requests for Information (RFI).
• Provide feedback and market intelligence to our marketing and product development teams to aid in PayNearMe’s evolution.

Account Executive – Enterprise, Lending

• Develop and execute targeted sales strategies to engage prospects within the auto and personal lending industry, showcasing the value of PayNearMe's payment solutions.
• Build and nurture strong relationships with key decision-makers and stakeholders at lending institutions, understanding their unique needs and providing tailored payment solutions.
• Work in a highly transactional sales team conducting weekly discovery calls with prospects and signing 3 to 4 agreements per quarter
• Lead the end-to-end sales process, including prospecting, needs analysis, solution presentation, negotiation, and contract closure, while collaborating with internal teams for seamless implementation.
• Stay abreast of industry trends, regulations, and competitor activities within auto and personal lending, providing insights to inform product development and strategic positioning.
• Challenge prospects existing business processes and educate on new technologies to address legacy business pains
• Provide regular sales forecasts, reports, and updates utilizing CRM & Sales tools to track and manage sales activities.

Account Executive – Mid-Market Sales

Product Designer

• Lead the design of end-to-end product experiences across our payments platform, with a focus on high-leverage, high-complexity areas.
• Partner with cross-functional stakeholders to deeply understand client needs, business context, and technical constraints.
• Develop and refine user flows, wireframes, working wireframes, and high-fidelity designs, using modern tools and rapidly iterating with stakeholders.
• Leverage AI and generative tools to explore interaction models and increase design velocity, bringing creative thinking to how AI is embedded in our product.
• Conduct lightweight research and validation, either independently or in partnership with product teams, to ground your decisions in user evidence.
• Define, contribute to, and evolve our design system and standards, ensuring visual and interaction consistency across surfaces while championing best practices in UX, accessibility, and usability.
• Present design strategy and execution clearly to executive stakeholders and cross-functional partners, driving alignment and action.
• Working with ProductOps, define and evolve the design intake and collaboration processes that ensure timely, high-quality design involvement across the product development lifecycle.
• Act as a mentor and coach to other designers and cross-functional peers, modeling high-quality thinking, craft, and collaboration.

Principal Product Designer

Technical Program Manager

• Own the Quality & Reliability Program: Define and drive the vision for quality—across proactive practices (testing, deployment, observability), reactive processes (incident response, external communications), and cultural expectations (quality ownership, readiness).
• Lead Cross-Functional Programs: Drive reliability and quality initiatives across Engineering, Product, Operations, and Customer Success.
• Production Readiness: Own the Production Readiness Review (PRR) process; ensure all releases meet reliability standards before they go live.
• Define and Drive SLOs: Establish and track Service Level Objectives (SLOs). Build visibility into reliability metrics and lead efforts to meet or exceed targets.
• Improve Incident Management: Streamline incident response and postmortems. Drive structural improvements in tooling, communication, and ownership.
• Scale Tooling & Automation: Collaborate across teams to enhance observability, alerting, testing automation, and response tooling.
• Mitigate System Risk: Identify risk vectors early, build mitigation plans, and drive resolution with urgency.
• Drive Alignment: Influence across Eng, Product, Ops, and GTM teams to prioritize reliability and integrate quality into every initiative.
• Track Progress: Use tools like Atlas, Jira, and internal dashboards to maintain clarity on goals, risks, and outcomes.
• Embed Continuous Learning: Build programs that ensure we learn from every incident, test edge cases, and continuously harden our systems.

Staff Technical Program Manager – Reliability and Quality

• Drive new business by targeting banks, credit unions, and financial institutions, focusing on their recurring loan repayment and deposit/withdrawal needs.
• Conduct high-volume sales outreach (discovery, demos, contract negotiation, close), with the goal of closing 3–4 deals per quarter.
• Clearly articulate and demonstrate the value of PayNearMe’s payment solutions, with an emphasis on bill pay functionality.
• Collaborate closely with the payments team, including credit union SMEs and technical experts, to deliver tailored solutions.
• Stay current on trends in EBPP, ACH, debit card payments, and evolving customer expectations around recurring payment experiences.
• Partner cross-functionally with Marketing, Product, and Client Services to support new customer onboarding and optimize product-market fit.
• Log activities, maintain pipeline hygiene, and provide accurate forecasts using CRM systems.

Sales Executive – Bank/Credit Union Sales

Sales

• We are seeking a high-performing, results-oriented Sales Manager with deep expertise in the tolling industry to lead and grow our tolling sales vertical. This player-coach role will manage a team of account executives while also maintaining individual sales responsibilities and meeting quota.
• Drive Tolling-Specific Revenue Growth: Lead sales within the tolling space; build strategic relationships with public sector clients, tolling authorities, concessionaires, back office providers, and associated organizations. Consistently meet or exceed revenue goals; this is a quota-carrying role.
• Team Management and Leadership: Manage, coach, and develop a team of account executives; establish clear performance metrics and provide ongoing feedback. Set team strategy and ensure execution through pipeline management, deal strategy sessions, and cross-functional collaboration.
• Sales Execution: Own the entire sales cycle from prospecting to close for major tolling accounts. Leverage industry relationships, RFP/RFI processes, and public procurement channels to drive business.
• Strategic Market Development: Identify and develop new tolling market opportunities through research, networking, and outbound engagement. Collaborate with product, marketing, and customer success to align messaging and influence product direction based on tolling-specific needs.
• Cross-functional Leadership: Be the tolling SME within the broader sales organization; help guide the team’s understanding of client pain points and requirements. Coordinate closely with sales operations, solution engineering, and executive leadership.

Sales Manager – Tolling

• Report to VP of Business Operations and partner closely with Product and Engineering leadership.
• Oversee and ensure the delivery of critical cross-functional programs with visibility into the full technical portfolio.
• Evaluate, implement, and enhance project management best practices to strengthen program teams, tools, and communication channels.
• Drive reliability and quality programs that strengthen production readiness, incident response, and systemic risk management.
• Provide strategic direction across PayNearMe’s technical program portfolio, ensuring alignment with company goals and clear visibility for leadership.
• Lead cross-functional programs that strengthen system reliability, scalability, and production readiness.
• Provide oversight and program leadership across PayNearMe’s technical project and program portfolio to drive successful execution.
• Determine and implement technical project management best practices to ensure efficient and effective delivery.
• Drive company-wide planning, cross team alignment, and delivery health reporting across teams.
• Partner with Product, Engineering, and business leadership to define and deliver strategic technical programs with company goals.
• Lead all aspects of program execution, including prioritization, mobilizing cross-functional teams, tracking progress, resource planning, and risk remediation to deliver business and customer outcomes.
• Scale process and tools to support larger teams and increasing complexity.
• Apply technical fluency to inform decisions, anticipate risks, and act as a trusted thought partner to Product and Engineering leads.
• Lead efforts to scale and standardize the TPM function across the organization, creating frameworks and fostering innovation.
• Balance leading high-priority programs with hiring, mentoring, and developing a TPM team that builds trusted partnerships and domain expertise.
• Develop talent within the team by establishing mentorship programs, professional development opportunities, and cross-training initiatives.
• Be a culture carrier, connecting the organization to the company’s core values, building trusted relationships across functions and fostering a culture of accountability and continuous improvement.

Senior Director, Technical Program Management

• Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance during implementation and solution design
• Conduct data integration, platform configuration, and business process mapping, tailoring the PayNearMe platform to the specific needs of each merchant
• Work closely with Product Management to influence solution design and contribute to the PayNearMe roadmap based on partner needs and capabilities
• Provide technical support to existing merchants as they adopt new products or expand their current implementations
• Develop code and build reusable tasks to streamline engineering work related to support and implementation
• Collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding