PayNearMe

Client Services Representative

• Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance during implementation and solution design
• Conduct data integration, platform configuration, and business process mapping, tailoring the PayNearMe platform to the specific needs of each merchant
• Work closely with Product Management to influence solution design and contribute to the PayNearMe roadmap based on partner needs and capabilities
• Provide technical support to existing merchants as they adopt new products or expand their current implementations
• Develop code and build reusable tasks to streamline engineering work related to support and implementation
• Collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding

Client Services Manager