Support Engineer

• Investigate and solve challenging and time-sensitive production issues, often in support of our enterprise and mid-market clients
• Manage an evolving queue of support tickets, working them in accordance with our established Service Level Agreements
• Research, troubleshoot and develop solutions in web-based and mobile web SaaS applications, encompassing technologies like: Microsoft technologies, HTML, JS libraries, and MS SQL Server and Mungo DB databases, SAML
• Configure and customize our applications to meet unique customer requirements
• Interact and collaborate with our end user support, client success, integration specialists, and product development teams

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