Support Engineer

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow.
The Cloud Support Technician is responsible for the everyday support for programs and events hosted at the center.
Technicians ensure the centers are set up, maintained, and shut down based on the center's operating schedule.
They maintain a professional environment for clients and staff during events and off hours.
Work closely with stakeholders and the Operations Manager to ensure proper coverage and scheduling of events and programs.
Provide onsite support for visitors and executive level events.
Communicate effectively with clients to identify needs and evaluate solutions.
Ability to support and communicate with executive level clients (and higher).
Perform daily inspection and regular maintenance of hardware and software for internal platform.
Execute regular preventative maintenance on all hardware.
Diagnose network problems impacting one or many internal platform applications.
Utilize remote access Mac, Linux, and Windows systems to control internal platform (via SSH, VNC; be able to navigate file systems on remote machines).
Work with Client Engineers to troubleshoot difficult internal problems.
Adept in creating Technical Documentation.
Events: Working with event organizers to create a production plan, setting up and testing equipment, and operating equipment during the event.
Installing AV systems: Installing AV equipment in an office environment.
Maintaining AV systems: Performing routine maintenance and troubleshooting to ensure optimal performance.
Dealing with faulty hardware and RMA's.
Providing technical support: Training users on how to operate AV systems and providing technical support.
Collaborating with IT: Integrating AV systems into network infrastructure.
Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment.

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