Support Engineer

• The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
• Day-To-Day Responsibilities: Perform preventative maintenance task to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components Respond to A/V maintenance incidents based on SLA requirements Perform maintenance support tasks in a timely and quality conscious manner Provide field service support of networked devices Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL Understand and adhere to local safety standards for all site duties Provide job site documentation and end user training and as needed Troubleshoot various audio/video/presentation systems May be asked to travel to following sites – Purchase, NY and New York City, NY Must be flexible to work after hours and weekends when required

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