AVI-SPL

AV Support Engineer, DSP

AVI-SPL

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $43 - $48 per hour

Job Level

Mid-LevelSenior

Tech Stack

Switching

About the role

  • The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
  • Day-To-Day Responsibilities: Perform preventative maintenance task to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components Respond to A/V maintenance incidents based on SLA requirements Perform maintenance support tasks in a timely and quality conscious manner Provide field service support of networked devices Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL Understand and adhere to local safety standards for all site duties Provide job site documentation and end user training and as needed Troubleshoot various audio/video/presentation systems May be asked to travel to following sites – Purchase, NY and New York City, NY Must be flexible to work after hours and weekends when required

Requirements

  • Effectively communicate with employees, customers, and colleagues
  • Hands-on experience in Digital Signal Processing (DSP), including configuring and optimizing audio systems, programming DSP platforms (e.g., Biamp, QSC, or Crestron), and troubleshooting complex AV setups to ensure high-quality sound and video performance
  • Dante Expert Level 2 or 3 preferred
  • Strong broadcast engineering skills. Experience with various switching systems such as Evertz, Crestron, and Panasonic Kairos.
  • Experience in troubleshooting Video Walls such as NEC and Silicon Core
  • Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
  • Ability to manage small to medium projects
  • Familiarity with minor programming (Crestron) – changes and troubleshooting
  • Ability to work and think independently and ensuring to meet deadlines
  • Intermediate computer knowledge
  • Knowledge of basic signal flow for audio, video, and control
  • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
  • Minimum of a High School Diploma or equivalent
  • Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials.
  • Minimum of 5 years of audiovisual integration and/or service experience (nice-to-have)
  • Formal education in Electronics or related field (nice-to-have)
  • The following training certifications: Evertz Magnum Panasonic Kairos Silicon Core and NEC Video Walls Fiber cleaning/termination Crestron Professional Installation Shure Level 1 and 2 Essentials of Crestron Programming Certification Exton AV Associate Certification InfoComm Quick Start to the Audio-Visual Industry InfoComm CTS General Certification