Customer Service Quality Lead, English + Russian/Ukrainian
SIAA
Learning Management System Administrator
AVI-SPL
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Manage the LMS system administration functions including set-up of user accounts, security permissions, learning profiles and notifications.
- Conduct content administration for onboarding events, large scale course deployments, role-specific curricula, and external training courses and certifications.
- Partner with the L&D team to design the LMS structure and maintain content by uploading new content, creating assessments/evaluations, converting file extensions and troubleshooting online content.
- Assist the L&D Team in applying knowledge of the LMS application to develop and execute learning solutions.
- Analyze and recommend best practice solutions for LMS system and learning activity configurations; identify trends and opportunities for process improvement.
- Work with cross-functional teams to standardize, streamline and coordinate processes to maintain data accuracy and integrity within the LMS.
- Provide reporting on training progression and completion, student usage; run ad-hoc reports/queries and analyze data to meet business needs.
- Moderate learning events via Teams or other platforms and upload recordings to the LMS; facilitate LMS onboarding events for new employees.
- Manage system and learning activity setup, security, workflow, schedules and maintenance; work with LMS provider on upgrades and new functionality.
- Serve as liaison between employees and technical resources; escalate and coordinate issue resolution.
- Maintain an L&D project log for LMS-related assignments and perform other duties as assigned.
Requirements
- Direct, recent experience with LMS or LCMS systems; familiar with course set-up, assignment, system maintenance, reporting and administration.
- Strong interpersonal and communication skills with the ability to effectively communicate objectives, activities and results.
- Strong analytical skills and ability to diagnose and solve problems.
- High energy professional with the ability to develop and maintain collaborative partnerships across departments to drive initiatives and change.
- Excellent organizational, time management and prioritization skills.
- Highly self-motivated individual who is action-oriented; ability to work independently and manage multiple projects.
- Strong knowledge of MS Office suite applications and web conferencing software such as Microsoft Teams.
- Strong Project Management skills and the ability to plan, organize and successfully coordinate multiple priorities to meet all deadlines and deliverables.
- Minimum 2 years LMS management/administration or similar related field preferred.
- Bachelor’s Degree in Computer Science, Information Technology, Business Administration or relevant experience with required software experience preferred.
- Demonstrated experience leveraging modern Talent or Learning Management Systems.
- Experience operating in a complex matrix business environment.
- Experience with HTML, SQL, Power BI, Smartsheet, Microsoft Access, SharePoint and Microsoft Excel.
