Meeting Support Specialist
AVI-SPL
LAMP
Job Level
Mid-LevelSenior
About the role
- Management of the daily operations of the on-site teams including: Digital, Video, Helpdesk Services, Project Services as provided to the client outlined in the SOW/Contract
- Development and implementation of daily operational procedures, schedules, systems, processes and procedures pertaining to all aspects of contracted services including order process flow, order execution process, trouble issues escalation, and intra-office communications
- Participate in operational meetings, develop solutions, and collect data for reporting
- Provide personnel management of employees assigned to the account; provide direction and leadership within smaller team environment
- Perform HR activities for the team including hiring, performance reviews, salary justifications, team building, disciplinary actions, and off boarding
- Concentrate primarily on service delivery and improvements
- Provide liaison for client, company, and their respective affiliate companies
- Other duties assigned as needed
Requirements
- Minimum 5 years’ experience in Project Management or in similar or related field
- Minimum High School Diploma or equivalent
- Bachelor degree in Management, Communications, or Business or related field preferred
- Extensive experience developing and implementing business processes and streamlining operations
- Demonstrated experience in providing Account Management technical and support services in corporate environment
- Proven leadership and management skills in a team-oriented, collaborative environment
- Exceptional strategic thinking and structured problem solving skills
- Ability to negotiate conflict and maintain constructive working relationships
- Ability to manage and direct projects to completion and balance multiple tasks with changing priorities
- Clear and professional communication skills (written and oral)
- Demonstrated customer service focus and client communication skills
- Ability to handle sensitive and confidential information
- Troubleshoot and solve project related issues
- Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
