AVI-SPL

AV Support Engineer

AVI-SPL

full-time

Posted on:

Location: Massachusetts • 🇺🇸 United States

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Salary

💰 $38 - $43 per hour

Job Level

Mid-LevelSenior

About the role

  • The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
  • Day-To-Day Responsibilities:
  • Setup/breakdown of conference spaces to meet the customers event needs
  • Perform preventative maintenance task to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components
  • Assist with customer meetings/events onsite
  • Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
  • Deliver field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
  • Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, general break-fix maintenance, video/audio recording support
  • Provide field service support of networked devices
  • Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
  • Understand and adhere to local safety standards for all site duties
  • Provide job site documentation and end user training and as needed
  • Setup and troubleshoot various audio/video/presentation systems
  • Travel to various job sites as required
  • Must be flexible to work after hours and weekends when required

Requirements

  • Effectively communicate with employees, customers and colleagues
  • Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
  • Ability to manage small to medium projects
  • Familiarity with minor programming (AMX/Creston) – changes and troubleshooting
  • Ability to work and think independently and ensuring to meet deadlines
  • Intermediate computer knowledge
  • Knowledge of basic signal flow for audio, video and control
  • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
  • Minimum of a High School Diploma or equivalent
  • Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials.
  • Minimum of 3 - 5 years of audiovisual integration and/or service experience
  • Formal education in Electronics or related field
  • The following training certifications: AMX Intro to Networking for AV Professionals AMX Programmer I Crestron Professional Installation Essentials of Crestron Programming Certification Exton AV Associate Certification InfoComm Quick Start to the Audio-Visual Industry InfoComm CTS General Certification