A/V Support Technician

AVI-SPL

full-time

Posted on: 9/7/2025

Origin: • 🇺🇸 United States • Massachusetts

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Junior

About the role

Work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers
Setup/breakdown of conference spaces to meet the customers event needs
Perform preventative maintenance task to help maintain customer spaces
Perform support tasks in a timely and quality conscious manner
Provide field service support of networked devices
Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
Understand and adhere to local safety standards for all site duties
Provide job site documentation and end user training as needed
Setup and troubleshoot various audio/video/presentation systems
Travel to various job sites as required
May work on customer sites in construction site type work environment
Alter work hours and work location as necessary per AVI-SPL

Must have experience with UCC and VC systems, including Crestron, Biamp, Poly, QSYS, Logitech, MTR and Zoom Rooms, or similar.
Effectively communicate with employees, customers and colleagues
Ability to use hand and power tools in a safe and efficient manner
Ability to work and think independently and ensuring to meet deadlines
Basic computer knowledge
Knowledge of basic signal flow for audio, video and control
Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
Minimum of a High School Diploma or equivalent
Must be flexible to work after hours and weekends when required
Ability to regularly climb and work from ladders, lifting equipment, tools and materials
Minimum of 1-2 years of audiovisual integration experience (Nice-To-Have)
Formal education in Electronics or related field (Nice-To-Have)
Intermediate PC troubleshooting knowledge (Nice-To-Have)