Technical Support L1 – Access Control
Genea
A/V Support Technician
AVI-SPL
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers
- Setup/breakdown of conference spaces to meet the customers event needs
- Perform preventative maintenance task to help maintain customer spaces
- Perform support tasks in a timely and quality conscious manner
- Provide field service support of networked devices
- Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
- Understand and adhere to local safety standards for all site duties
- Provide job site documentation and end user training as needed
- Setup and troubleshoot various audio/video/presentation systems
- Travel to various job sites as required
- May work on customer sites in construction site type work environment
- Alter work hours and work location as necessary per AVI-SPL
Requirements
- Must have experience with UCC and VC systems, including Crestron, Biamp, Poly, QSYS, Logitech, MTR and Zoom Rooms, or similar.
- Effectively communicate with employees, customers and colleagues
- Ability to use hand and power tools in a safe and efficient manner
- Ability to work and think independently and ensuring to meet deadlines
- Basic computer knowledge
- Knowledge of basic signal flow for audio, video and control
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
- Minimum of a High School Diploma or equivalent
- Must be flexible to work after hours and weekends when required
- Ability to regularly climb and work from ladders, lifting equipment, tools and materials
- Minimum of 1-2 years of audiovisual integration experience (Nice-To-Have)
- Formal education in Electronics or related field (Nice-To-Have)
- Intermediate PC troubleshooting knowledge (Nice-To-Have)
