Atento

Sales

• Inbound customer service with sales, aimed at identifying customer needs, answering questions, performing procedures, and offering products and/or services.
• In each interaction, you may handle different types of situations reported by the customer and will use systems to record information.

Inbound Customer Service Specialist, Sales

Support Engineer

• Handle inbound contacts from business (B2B) customers who use telephony, broadband, and TV services; customers reach out to ask questions or request technical support for their products.
• Provide service in a cordial and objective manner, conducting effective probing to identify the customer's needs and offer practical solutions.
• Each interaction may involve addressing different types of situations reported by the customer.

Customer Relationship Specialist I – Customer Service/Technical Support

• The agent will identify the customer’s needs and provide a practical, objective solution in accordance with the product and/or service procedures;
• Sell products and services;
• Each interaction may involve different types of situations described by the customer.

Customer Relationship Specialist I – Customer Service (SAC), Sales

Bilingual

• Supervise and lead the team in CX operations, ensuring delivery of results;
• Work closely with the supervisor, management and the operation's clients;
• Monitor and track operational KPIs, acting on deviations;
• Analyze, update and ensure the reliability of operational reports;
• Propose and implement improvements and new processes;
• Manage work schedules according to operational needs;
• Perform timesheet closing and monitoring;
• Provide structured feedback and track the team's development;
• Manage and develop employees, promoting engagement and performance;
• Consolidate and present results for validation/approval;
• Support other routines and tasks inherent to the leadership role;

Bilingual Team Leader II – Customer Service, Vehicle App

• Administer and sustain Microsoft Intune and Configuration Manager (SCCM) environments.
• Deploy, update, and remove corporate applications on Windows devices.
• Manage configuration, security, and compliance policies for corporate endpoints.
• Execute and monitor operating system updates and security patch processes.
• Implement and support the Co-Management model between SCCM and Intune.
• Troubleshoot and analyze incidents related to device management.
• Monitor compliance, availability, and performance indicators for endpoints.
• Manage hardware and software inventories, ensuring data consistency.
• Develop and execute automation scripts using PowerShell to optimize operational processes.
• Participate in modernization and digital transformation projects focused on device management.
• Create and maintain technical documentation, operational procedures, and knowledge bases.
• Support Service Desk, Infrastructure, and Information Security teams in resolving endpoint-related issues.
• Test, validate, and approve new Microsoft features and solutions.
• Ensure application of security and governance best practices in the device management environment.

Mid-level Technical Support Analyst, Remote Solutions

General Counsel

• Review and analysis of contracts with clients, suppliers, and property leases.
• Act strategically within the corporate legal department.
• Ensure legal compliance of business operations.
• Mitigate risks and support business units in decision-making.
• Draft and conduct legal review of various types of contracts.
• Participate in meetings to negotiate contractual terms and conditions.
• Draft and review legal notices and responses to notices.
• Provide legal support to internal departments through opinions and guidance.

Senior Corporate Lawyer – Contracts

Product Specialist

• Active outreach to customers with overdue invoices and partially or fully blocked lines to negotiate outstanding balances for telephony products or services (fixed/mobile), internet, and TV, offering special payment options;
• The agent must identify the customer’s needs and provide a practical, straightforward solution in accordance with product and service procedures;
• Each interaction may involve a variety of situations described by the customer;
• Use systems to make records and process the service;
• Active collections calling.

Credit Recovery Specialist I – Telecommunications

General

• Outbound contact with subscribers of the news portal, mobile apps, advertising and other digital services;
• The agent must identify the customer's needs and provide a practical, objective solution in accordance with product and/or service procedures;
• Each interaction may involve a variety of situations raised by the customer;
• Use systems to record interactions and perform service actions;
• Active collections (outbound), working in a hybrid role (handling both service and collections interactions).

Credit Recovery Specialist I

Recruitment

• Responsible for conducting recruitment processes for operational and administrative areas using online screening and selection tools;
• Screening, scheduling and conducting all stages of the selection process;
• Screening résumés, analyzing candidate profiles and aligning with hiring managers;
• Managing high-volume hiring;
• Preparing reports and candidate evaluations;
• Monitoring post-selection stages: documentation, onboarding and contract signing;
• Interacting with operations and support areas on selection-related matters;
• Assisting with projects and general Recruitment & Selection tasks;
• Site contact (Prado, Belo Horizonte) for monitoring training cohorts for contract signing and other administrative selection activities at the site.

Junior Human Resources Analyst – Recruitment & Selection

• Supervise and lead the team in CX/customer operations, ensuring delivery of results.
• Work closely with the manager, management and clients of the operation.
• Monitor and track operational KPIs, acting on deviations.
• Analyze, update and ensure the reliability of operational reports.
• Propose and implement improvements and new processes.
• Manage work schedules according to operational needs.
• Perform timesheet closing and monitoring.
• Provide structured feedback, monitoring the team's development.
• Manage and develop employees, promoting engagement and performance.
• Consolidate and present results for validation/approval.
• Support other routines and demands inherent to the leadership role.

Team Leader II, Bilingual - Customer Service (Vehicle App)

• The specialist will need to identify the student's needs and provide clear, effective solutions in accordance with current procedures;
• Each interaction may involve different types of situations reported by the student;
• Use internal systems to record interactions and carry out service-related tasks;
• Focus on delighting the student and ensuring their satisfaction, creating value for the brand.

Inbound Student Support Specialist

Data Scientist

• Analyze large and complex volumes of data using Python, R and Big Data platforms (Spark, Databricks), applying advanced Machine Learning, NLP and Generative AI techniques.
• Develop interactive dashboards and reports to support strategic decision-making, using tools such as Power BI or similar.
• Create, validate and deploy predictive models and advanced ML algorithms, including Deep Learning and Generative AI applications, to address challenges such as demand forecasting, anomaly detection, process automation, and customer experience personalization.
• Integrate models into production environments using MLOps frameworks, ensuring scalability, reliability and efficiency.
• Work closely with Engineering, Product, Conversational UX and Data teams, translating business needs into analytical, AI-driven solutions.
• Apply Conversational AI techniques, semantic analysis and NLP to extract insights from unstructured and textual data.
• Use data augmentation, including LLM-based approaches, to enrich training data and improve model performance.

Data Science Consultant

Content Marketing Manager

• Create and structure conversational flows
• Plan, design, and develop content
• Identify risks and issues and monitor deliveries (scope, deadlines, and priorities)
• Develop and update training materials (PPTs, videos, AI-generated content, games, among others)
• Populate and organize knowledge bases (Beedoo, GERA, Qualistore, etc.)
• Support the creation and updating of lesson plans
• Publish content on knowledge portals
• Implement and maintain the Knowledge Assistant (KA)
• Ensure continuous updating of materials
• Participate in content validation meetings
• Collaborate with partner areas to gather inputs
• Perform content governance and develop materials for knowledge bases
• Ensure adherence to project deadlines.

Junior Content Analyst

• Post-sales online support for customers with various questions about smartphones;
• Technical support, guidance, usage tips, device configuration, and referral to another department when necessary;
• The specialist will need to identify the customer's needs and provide a practical, focused solution in accordance with product and/or service procedures;
• Each interaction may involve handling different types of situations reported by the customer;
• Use systems to record and log customer interactions and support actions.

Customer Technical Support Specialist - Technology

• Atendimento receptivo com vendas, com o objetivo de identificar as necessidades do cliente, esclarecer dúvidas, realizar procedimentos e realizar oferta de produtos e/ou serviços.
• Em cada atendimento prestado, poderá tratar diferentes tipos de situações indicadas pelo cliente, utilizará sistemas para realização de registros.