Credit Recovery Specialist I – Telecommunications

Atento

Specialist handling credit recovery in telecommunications for Atento. Engaging with clients to negotiate debt resolutions and providing solutions via active customer contact.

Posted 7/7/2026full-timeSão José dos Campos • 🇧🇷 BrazilMid-LevelSenior💰 R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong negotiation and persuasive communication skills to effectively manage customer interactions regarding overdue invoices and service issues. Proficient in using Microsoft Office tools to document and process customer service records.

Highest-signal resume keywords

Negotiation SkillsCustomer Service ExperienceCollections ExperienceVerbal FluencyPublic Speaking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

NegotiationArgumentationCustomer ServiceTelemarketing TechniquesProbing/QuestioningTypingMicrosoft WordMicrosoft ExcelRecord KeepingService Processing

Soft Skills

Persuasive SkillsCommunication

Tools & Technologies

Microsoft OfficeComputerInternet Access

Certifications & Qualifications

High School DiplomaVoter Registration CardMilitary Service Certificate

Industry Keywords

CollectionsSalesCustomer RetentionTelephony ProductsInternet ServicesTV Services

About the role

Key responsibilities & impact

Active outreach to customers with overdue invoices and partially or fully blocked lines to negotiate outstanding balances for telephony products or services (fixed/mobile), internet, and TV, offering special payment options;
The agent must identify the customer’s needs and provide a practical, straightforward solution in accordance with product and service procedures;
Each interaction may involve a variety of situations described by the customer;
Use systems to make records and process the service;
Active collections calling.

Requirements

What you’ll need

Minimum age: 18 years old;
Voter registration card (Título de Eleitor);
Military service certificate / reservist ID (required for male candidates);
Education: High School diploma (complete);
Proof of high school or higher education (transcript, certificate, or diploma);
Courses: Candidates with training in negotiation, argumentation, public speaking, probing/questioning, customer service, telemarketing techniques, communication, Word, Excel, typing, or Microsoft Office are a plus;
Experience in collections, sales, or customer retention is a plus;
Strong verbal fluency and persuasive skills;
Negotiation and argumentation abilities;
Availability to complete training remotely (Home Office) — requires a computer or laptop with internet access;
Preferably residing near the São José dos Campos Unit.

Benefits

Comp & perks

Commuter allowance (Vale Transporte);
Meal voucher and/or food allowance (Vale Refeição / Vale Alimentação);
Life insurance;
Funeral assistance;
Childcare assistance / Assistance for children with disabilities;
School transportation allowance / Babysitter allowance;
Product discounts;
Dental care coverage;
Medical care / Health insurance;
Pet plan;
Discounts for gyms and sports activities;
Educational partnerships with course discounts;
Career development plan.