Inbound Customer Service Specialist, Sales

Atento

Customer service specialist at Atento providing solutions and selling products to meet client needs. Handling inquiries through effective communication and using registered systems.

Posted 7/16/2026full-timeSalvador • 🇧🇷 BrazilMid-LevelSenior💰 R$1,326 - R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication and persuasive skills to effectively identify customer needs and provide tailored solutions. Proficient in customer service and sales techniques, with the ability to handle various customer interactions and record information accurately.

Highest-signal resume keywords

Customer Service ExperienceSales SkillsVerbal Communication SkillsNegotiation SkillsBasic Computer Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Persuasive AbilityInterpersonal Skills

Industry Keywords

Inbound Customer ServiceRetail SalespersonTelemarketingCall CenterSales ConsultantTechnical SupportPublic-Facing RolesOutbound SalesComplaints DepartmentBack Office

About the role

Key responsibilities & impact

Inbound customer service with sales, aimed at identifying customer needs, answering questions, performing procedures, and offering products and/or services.
In each interaction, you may handle different types of situations reported by the customer and will use systems to record information.

Requirements

What you’ll need

Minimum age: 18 years;
High school diploma (complete);
Strong verbal communication skills and persuasive ability;
Negotiation and persuasion skills;
Basic computer knowledge and typing skills;
Professional experience: We hire candidates without prior professional experience, but experience in customer service and sales is a plus, such as retail salesperson, door-to-door sales, supermarkets, shopping malls, department stores, telecom customer service, telemarketing, public-facing roles, sales consultant, sales executive, outbound sales, Call Center, SAC (Customer Service Center), ombudsman/complaints department, Back Office, or Technical Support;
Availability to attend training in-person or online;
Access to a desktop or laptop computer for training;
Availability to work on-site;
Easy access to the Atento Cabula unit.

Benefits

Comp & perks

Transportation allowance;
Meal voucher and/or food allowance;
Life insurance;
Funeral assistance;
Childcare/babysitting assistance / Assistance for children with disabilities;
Employee discounts on products;
Dental assistance (dental insurance);
Medical assistance (health insurance);
Discounts at gyms / sports activities;
Educational partnerships with course discounts;
Career development plan;
Pet health plan.