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About the role
Key responsibilities & impact- Supervise and lead the team in CX/customer operations, ensuring delivery of results.
- Work closely with the manager, management and clients of the operation.
- Monitor and track operational KPIs, acting on deviations.
- Analyze, update and ensure the reliability of operational reports.
- Propose and implement improvements and new processes.
- Manage work schedules according to operational needs.
- Perform timesheet closing and monitoring.
- Provide structured feedback, monitoring the team's development.
- Manage and develop employees, promoting engagement and performance.
- Consolidate and present results for validation/approval.
- Support other routines and demands inherent to the leadership role.
Requirements
What you’ll need- Bachelor's degree (in progress or completed).
- Must be an Atento employee for at least 6 months.
- Intermediate knowledge of Excel.
- Competency score equal to or greater than 100 (Good Performer).
- Advanced Spanish (written/comprehension/verbal).
- Knowledge of PowerPoint.
- Proactive, dynamic and resilient.
- Good communication skills.
- Focus on results and people development.
- Preferably reside near or have easy access to the Atento Cabula Unit.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Atento Website LinkedIn All Job Openings 89377 - 89377 employees Founded 1999 🤝 B2B 🏢 Enterprise ☁️ SaaS 💰 Post-IPO Equity on 2023-02 B2B
- Enterprise
- SaaS Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity. Team Leader II, Bilingual - Customer Service (Vehicle App) 🔥 18 minutes ago 🏢 Cabula – Onsite 💵 R$4.5k / month ⏰ Full Time 🟠 Senior 💬 Bilingual 🗣️🇪🇸 Spanish Required 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Supervise and lead the team in CX/customer operations, ensuring delivery of results.
- Work closely with the manager, management and clients of the operation.
- Monitor and track operational KPIs, acting on deviations.
- Analyze, update and ensure the reliability of operational reports.
- Propose and implement improvements and new processes.
- Manage work schedules according to operational needs.
- Perform timesheet closing and monitoring.
- Provide structured feedback, monitoring the team's development.
- Manage and develop employees, promoting engagement and performance.
- Consolidate and present results for validation/approval.
- Support other routines and demands inherent to the leadership role. 🎯 Requirements
- Bachelor's degree (in progress or completed).
- Must be an Atento employee for at least 6 months.
- Intermediate knowledge of Excel.
- Competency score equal to or greater than 100 (Good Performer).
- Advanced Spanish (written/comprehension/verbal).
- Knowledge of PowerPoint.
- Proactive, dynamic and resilient.
- Good communication skills.
- Focus on results and people development.
- Preferably reside near or have easy access to the Atento Cabula Unit. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
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Hard Skills & Tools
KPI AnalysisOperational ReportingTimesheet ManagementProcess ImplementationExcelPowerPoint
Soft Skills
ProactiveDynamicResilientGood CommunicationFocus on Results
Certifications
Bachelor's Degree